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Help Desk Data Analyst Jobs in Florida (NOW HIRING)

SOSi

Help Desk Lead

Doral, FL · On-site

... data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL · On-site

... data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL · On-site

... data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL

... data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

... data integration, and mission-tailored analytical capabilities. Essential Job Duties: * Manage ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

Purposebrands

Manager, Help Desk

Boca Raton, FL · Hybrid

$108K/yr

Monitor service queues, analyze trends in ticket volumes and SLA performance, and implement process ... Data-Driven Decision Making SALARY: 84,000-$108,000 What's in it for you? We offer a competitive ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have experience as a Help Desk Analyst supporting Microsoft applications. * Experience providing support for major and business productivity applications, which include but are not limited to:

Chenega Corporation

Help Desk Supervisor

Orlando, FL · On-site

Summary Help Desk Supervisor Telework, Orlando FL Metro-Area Are you ready to enhance your skills ... Analyze performance dashboards and operational metrics to identify trends, mitigate risks, and ...

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... We are a global operations and solutions integrator delivering full-spectrum intelligence analysis ...

Kelly Services

Help Desk Technician

Orlando, FL · On-site

$22/hr

Providing Help Desk support to resolve hardware and software issues for end-users * Developing and ... Have strong analytical and problem-solving skills, with the ability to communicate effectively with ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical ... Excellent problem-solving and analytical skills * Strong communication and customer service skills

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... We are a global operations and solutions integrator delivering full-spectrum intelligence analysis ...

Booz Allen Hamilton

Help Desk Specialist

Hurlburt Field, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Experience tracking, analyzing, and resolving technical incidents systematically using industry ...

Booz Allen Hamilton

Help Desk Specialist

Hurlburt Field, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Experience tracking, analyzing, and resolving technical incidents systematically using industry ...

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Help Desk Data Analyst information

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Florida? For Help Desk Data Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Florida look for? The top searched job categories for Help Desk Data Analyst jobs in Florida are:
What cities in Florida are hiring for Help Desk Data Analyst jobs? Cities in Florida with the most Help Desk Data Analyst job openings:
Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Help Desk Lead

SOSi

Doral, FL • On-site

Full-time

Re-posted 7 hours ago

Job description

Company Description
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
**This position is contingent upon contract award**
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.
Essential Job Duties:
  • Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
  • Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
  • Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
  • Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
  • Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence

Qualifications
Minimum Requirements
  • Active TS-SCI Clearance.
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or
    • five (5) years of equivalent experience in IT service management.
  • Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
  • Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
  • Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Strong customer service, team leadership, and incident resolution skills are required.

Preferred Qualifications
  • Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.

Additional Information
Work Environment
  • Normal office conditions.

Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.

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