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Help Desk Associate Jobs in Uxbridge, MA (NOW HIRING)

Old Colony Elder Services

Help Desk Administrator

Brockton, MA · On-site

$22.56/hr

  • Medical

  • Life

  • Retirement

  • PTO

To that end we are seeking for a Help Desk Administrator to provide "Help Desk" services and assist ... Associate degree in computer-related discipline (Bachelor's degree preferred). Current IT ...

ITW EAE

Help Desk Specialist

Hopkinton, MA

$76K - $96K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Accurately log incidents and service requests into IT Help Desk application. * Owns, monitors ... Associates degree in Computer Science or related field * 2-3 years' experience * Ability to ...

Next Step Systems

Tier 2 IT Help Desk Technician

Boston, MA · On-site

  • Medical

  • Retirement

  • PTO

... Network+, Associate's degree, and/or Bachelor's degree a plus. Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boston MA Jobs, Tier 2 IT Help Desk ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT ... study (associates, bachelors) and/or directly applicable experience Physical and Mental ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT ... study (associates, bachelors) and/or directly applicable experience Physical and Mental ...

Art of Problem Solving

Front Desk Associate

Lincoln, MA

$15.25 - $19.50/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Art of Problem Solving

Front Desk Associate

Newton, MA

$15.25 - $19.75/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Art of Problem Solving

Front Desk Associate

Waltham, MA

$15 - $19.50/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Art of Problem Solving

Front Desk Associate

Waltham, MA

$15 - $19.50/hr

  • Retirement

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Art of Problem Solving

Front Desk Associate

Weston, MA · On-site

$15 - $19.50/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Art of Problem Solving

Front Desk Associate

Wellesley, MA

$15.25 - $19.75/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Art of Problem Solving

Front Desk Associate

Waltham, MA · On-site

$15 - $19.50/hr

  • Retirement

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Art of Problem Solving

Front Desk Associate

Waltham, MA · On-site

$15 - $19.50/hr

  • Retirement

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Uxbridge, MA

Help Desk Associate information

See Uxbridge, MA salary details

$14

$22

$34

How much do help desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk associate in Uxbridge, MA is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.66 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What cities near Uxbridge, MA are hiring for Help Desk Associate jobs?

Cities near Uxbridge, MA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Uxbridge, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $45,786 per year, or $22 per hour.

Help Desk Administrator

Old Colony Elder Services

Brockton, MA • On-site

$22.56/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 22 days ago

Job description

OCES is growing! We are expanding to 11 more towns covering the south shore area, including Quincy, Braintree, Weymouth, etc. APPLY NOW during this exciting time!OCES supports elders and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, save lives for our consumers, we hope to allow them to stay as active and engaged in their lives and in their own communities for as long as possible.To that end we are seeking for a Help Desk Administrator to provide "Help Desk" services and assist users with application-related and equipment-related problems. Great entry level IT opportunity for the right person!What you will do: Track help desk requests and ensure closure in a timely manner. Assist with hardware installations and software implementations. Collaborate with team to provide support to onsite and remote users. Troubleshoot hardware and software issues. What you will bring: Associate degree in computer-related discipline (Bachelor's degree preferred). Current IT certifications (i.e., CompTIA A+, CCNA, Microsoft Fundamentals, etc.) preferred. Experience in a networking environment. Ability to assess issues and determine priority. Ability to learn new applications quickly. Ability to travel and reliable means of transportation. Excellent troubleshooting skills. Excellent communication skills. Knowledge of Citrix and Virtual Environments preferred. Knowledge of database concepts and practices.What you'll get:Ability to work with an enthusiastic team of like-minded individuals.Opportunity to develop professionally in your chosen career.Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office, and home visits).Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances; 401K plan.APPLY TODAY!OCES is an open, welcoming organization that respects our diversity. We encourage all qualified people to apply! Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.