Support Desk Technician
$19.75 - $26.75/hr
Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk ...
Support Desk Technician
$19.75 - $26.75/hr
Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk ...
Tier 1 Managed IT Technician
Albany, NY · On-site
$21 - $25/hr
Associates Degree in either Computer Science or IT is preferred * Minimum one-year experience in a technical support or help desk center is preferred * CompTIA A+ Certification is preferred Skills
Tier 1 Managed IT Technician
Albany, NY · On-site
$21 - $25/hr
Associates Degree in either Computer Science or IT is preferred * Minimum one-year experience in a technical support or help desk center is preferred * CompTIA A+ Certification is preferred Skills
IT Systems & Support Specialist
$65K - $85K/yr
Respond to and resolve help desk tickets as part of a three-person support team. * Provide first ... Associate's degree in Information Technology, Computer Science, or a related field, or equivalent ...
Quick apply
IT Systems & Support Specialist
$65K - $85K/yr
Respond to and resolve help desk tickets as part of a three-person support team. * Provide first ... Associate's degree in Information Technology, Computer Science, or a related field, or equivalent ...
Associate or Bachelor's degree in Information Technology or related field (or equivalent experience). * Experience in mobile device support or IT help desk. * Experience supporting iOS, Android, and ...
Quick apply
Associate or Bachelor's degree in Information Technology or related field (or equivalent experience). * Experience in mobile device support or IT help desk. * Experience supporting iOS, Android, and ...
Health Center Front Desk Supervisor
Amsterdam, NY · On-site
$16.25 - $21/hr
High School diploma/GED is required, Associates Degree in clerical or medical field is preferred ... help you and your family take care of your whole selves.
Health Center Front Desk Supervisor
Amsterdam, NY · On-site
$16.25 - $21/hr
High School diploma/GED is required, Associates Degree in clerical or medical field is preferred ... help you and your family take care of your whole selves.
Health Center Front Desk Supervisor
Amsterdam, NY · On-site
$16.25 - $21/hr
High School diploma/GED is required, Associates Degree in clerical or medical field is preferred ... help you and your family take care of your whole selves.
Health Center Front Desk Supervisor
Amsterdam, NY · On-site
$16.25 - $21/hr
High School diploma/GED is required, Associates Degree in clerical or medical field is preferred ... help you and your family take care of your whole selves.
Health Center Front Desk Supervisor
Amsterdam, NY · On-site
$22 - $29.50/hr
High School diploma/GED is required, Associates Degree in clerical or medical field is preferred ... help you and your family take care of your whole selves. Job Posted by ApplicantPro
Quick apply
Health Center Front Desk Supervisor
Amsterdam, NY · On-site
$22 - $29.50/hr
High School diploma/GED is required, Associates Degree in clerical or medical field is preferred ... help you and your family take care of your whole selves. Job Posted by ApplicantPro
IT Technician I
Latham, NY · On-site
$25 - $29/hr
This is more than a help desk role. You'll be at the center of keeping our organization running ... Associates Degree or equivalent from two-year college or technical school. * One (1) year minimum ...
IT Technician I
Latham, NY · On-site
$25 - $29/hr
This is more than a help desk role. You'll be at the center of keeping our organization running ... Associates Degree or equivalent from two-year college or technical school. * One (1) year minimum ...
IT Technician I
$25 - $29/hr
This is more than a help desk role. You'll be at the center of keeping our organization running ... Associates Degree or equivalent from two-year college or technical school. * One (1) year minimum ...
IT Technician I
$25 - $29/hr
This is more than a help desk role. You'll be at the center of keeping our organization running ... Associates Degree or equivalent from two-year college or technical school. * One (1) year minimum ...
IT Technician I (Latham)
$25 - $29/hr
This is more than a help desk role. You'll be at the center of keeping our organization running ... Associates Degree or equivalent from two-year college or technical school. * One (1) year minimum ...
IT Technician I (Latham)
$25 - $29/hr
This is more than a help desk role. You'll be at the center of keeping our organization running ... Associates Degree or equivalent from two-year college or technical school. * One (1) year minimum ...
IT Technician I
$25 - $29/hr
This is more than a help desk role. Youll be at the center of keeping our organization running ... Associates Degree or equivalent from two-year college or technical school. * One (1) year minimum ...
IT Technician I
$25 - $29/hr
This is more than a help desk role. Youll be at the center of keeping our organization running ... Associates Degree or equivalent from two-year college or technical school. * One (1) year minimum ...
Mass Posting - Front Desk Sales
Troy, NY · On-site
$16 - $21/hr
Front Desk Sales Reports to: General Manager Pay Range: $16 - $21/hour Location: Troy, NY Please ... You will help create an outstanding CRG experience by delivering excellent customer service while ...
Mass Posting - Front Desk Sales
Troy, NY · On-site
$16 - $21/hr
Front Desk Sales Reports to: General Manager Pay Range: $16 - $21/hour Location: Troy, NY Please ... You will help create an outstanding CRG experience by delivering excellent customer service while ...
Mass Posting - Front Desk Sales
Troy, NY · On-site
$16 - $21/hr
Front Desk Sales Reports to: General Manager Pay Range: $16 - $21/hour Location: Troy, NY Please ... You will help create an outstanding CRG experience by delivering excellent customer service while ...
Mass Posting - Front Desk Sales
Troy, NY · On-site
$16 - $21/hr
Front Desk Sales Reports to: General Manager Pay Range: $16 - $21/hour Location: Troy, NY Please ... You will help create an outstanding CRG experience by delivering excellent customer service while ...
Facility Automation Service Specialist
Ballston Spa, NY · On-site
$27.98 - $41.98/hr
Associate degree in Computer Science, Information Systems Technology or related field required ... At least 2 years' related experience in computer hardware/software, help desk or PC operations.
Facility Automation Service Specialist
Ballston Spa, NY · On-site
$27.98 - $41.98/hr
Associate degree in Computer Science, Information Systems Technology or related field required ... At least 2 years' related experience in computer hardware/software, help desk or PC operations.
Facility Automation Service Specialist
$27.98 - $31.48/hr
Associate degree in Computer Science, Information Systems Technology or related field required ... At least 2 years' related experience in computer hardware/software, help desk or PC operations.
Facility Automation Service Specialist
$27.98 - $31.48/hr
Associate degree in Computer Science, Information Systems Technology or related field required ... At least 2 years' related experience in computer hardware/software, help desk or PC operations.
Network & Systems Technician
Albany, NY · On-site
$20 - $22/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field * 1-2+ years of experience working in a Service Desk, Help Desk, or Technical Support environment
Network & Systems Technician
Albany, NY · On-site
$20 - $22/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field * 1-2+ years of experience working in a Service Desk, Help Desk, or Technical Support environment
Network & Systems Technician
$20 - $22/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field * 1-2+ years of experience working in a Service Desk, Help Desk, or Technical Support environment
Network & Systems Technician
$20 - $22/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field * 1-2+ years of experience working in a Service Desk, Help Desk, or Technical Support environment
Network & Systems Technician
Amsterdam, NY · On-site
$20 - $22/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field * 1-2+ years of experience working in a Service Desk, Help Desk, or Technical Support environment
Network & Systems Technician
Amsterdam, NY · On-site
$20 - $22/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field * 1-2+ years of experience working in a Service Desk, Help Desk, or Technical Support environment
Network & Systems Technician
$20 - $22/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field * 1-2+ years of experience working in a Service Desk, Help Desk, or Technical Support environment
Quick apply
Network & Systems Technician
$20 - $22/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field * 1-2+ years of experience working in a Service Desk, Help Desk, or Technical Support environment
Network & Systems Technician
$20 - $22/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field * 1-2+ years of experience working in a Service Desk, Help Desk, or Technical Support environment
Network & Systems Technician
$20 - $22/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field * 1-2+ years of experience working in a Service Desk, Help Desk, or Technical Support environment
Help Desk Associate information
See Schenectady, NY salary details
$13.95 - $15.60
12% of jobs
$17.05 is the 25th percentile. Wages below this are outliers.
$15.60 - $17.25
15% of jobs
The median wage is $18.86 / hr.
$17.25 - $18.90
24% of jobs
$18.90 - $20.55
13% of jobs
$20.55 - $22.20
9% of jobs
$22.50 is the 75th percentile. Wages above this are outliers.
$22.20 - $23.85
16% of jobs
$23.85 - $25.50
5% of jobs
$25.50 - $27.15
2% of jobs
$27.15 - $28.80
3% of jobs
$28.80 - $30.45
0% of jobs
$30.45 - $32.10
1% of jobs
$13
$20
$32
How much do help desk associate jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for help desk associate in Schenectady, NY is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.27 per hour, depending on experience, location, and employer.
What does a help desk associate do?
A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.
What is the difference between Help Desk Associate vs Technical Support Specialist?
| Aspect | Help Desk Associate | Technical Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications like CompTIA A+ | Similar certifications; often more technical certifications |
| Work Environment | Help desk, call centers, on-site support | Remote or on-site technical support, troubleshooting |
| Employer & Industry | IT service providers, corporate IT departments | IT companies, software vendors, tech support firms |
| Search & Comparison Intent | Commonly compared for entry-level IT roles | More technical, troubleshooting focus |
The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.
What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?
To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Schenectady, NY? The most popular types of Help Desk jobs in Schenectady, NY are:
What are popular job titles related to Help Desk Associate jobs in Schenectady, NY? For Help Desk Associate jobs in Schenectady, NY, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Schenectady, NY look for? The top searched job categories for Help Desk Associate jobs in Schenectady, NY are:
What cities near Schenectady, NY are hiring for Help Desk Associate jobs? Cities near Schenectady, NY with the most Help Desk Associate job openings:
$19.75 - $26.75/hr
Full-time
Medical, Retirement
Re-posted 26 days ago
Job description
Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.
Candidate must possess the following skills and experience:
Good personality - Able to interact with and support customers while maintaining a friendly attitude
Highly organized
Excellent time management skills
Strong verbal and written communication skills
Strong search engine and research capabilities
Windows System Administration in a distributed environment - Desktop and Server
Active Directory Administration
Application Support and Administration
Anti-virus administration and malware remediation
Backup and recovery software
Troubleshooting of hardware and OS issues
Mobile device support
Networking concepts and hardware
Familiarity with network cabling
Understanding TCP/IP Networking
Managing switches, routers, and firewalls
Wireless networks
Remote-access and site-to-site VPN
Any of the following skills and/or certifications are a plus:
Microsoft Windows Server
Microsoft Exchange
Cisco IOS and/or ASA firewall
Linux
VMware
SQL
Other Requirements:
Candidate must be willing to work overtime and be on call.
Candidate must have reliable transportation as there is local travel required.
Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement.
Complete Network is headquartered in Albany, NY with offices in the Carolinas. We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team in a fun and dynamic work environment.
Please include resume with response