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Help Desk Associate Jobs in Providence, RI (NOW HIRING)

Talent Retriever

Service Coordinator

Brockton, MA · On-site

$60K - $73K/yr

Coordinate with help desk, infrastructure, project, and account management teams. * Manage ... High school diploma required; associate or bachelor's degree preferred. * ITIL Foundation ...

Brownhealth

Information Desk Representative

Providence, RI · On-site

$19.75 - $20.15/hr

High School Graduate required; associate degree preferred. Excellent interpersonal skills. Critical ... Some medical terminology helpful. Excellent telephone and customer service skills. Superb verbal ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor's degree, or equivalent combination of education, certifications, and experience Technical Skills

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor's degree, or equivalent combination of education, certifications, and experience Technical Skills

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Providence, RI

Help Desk Associate information

See Providence, RI salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk associate in Providence, RI is $21.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.28 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Providence, RI? The most popular types of Help Desk jobs in Providence, RI are:
What are popular job titles related to Help Desk Associate jobs in Providence, RI? For Help Desk Associate jobs in Providence, RI, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Providence, RI look for? The top searched job categories for Help Desk Associate jobs in Providence, RI are:
What cities near Providence, RI are hiring for Help Desk Associate jobs? Cities near Providence, RI with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Providence, RI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $45,104 per year, or $21.7 per hour.

Part-Time Front Desk Agent

Home2 Suites-Walpole/Foxboro, MA

Walpole, MA • On-site

$15.50 - $19.75/hr

Part-time

Posted 19 days ago

Job description

Front Desk Associates are the “FACE” of our Hotel. You are serving guest at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Jiten Hotel Managements standards and that of your Brand Standards of the Responsibilities, Guidelines and procedures below and in your companies’ handbook.

Responsibilities

  • Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard.
  • Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
  • Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
  • Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
  • Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel.
  • Provide the highest quality of service to the customer at all times.
  • Answer the phones according to the standards of proper etiquette and as fast as possible no more than three rings.
  • Greet and register guests and provide assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations.
  • Have working knowledge of reservations and procedures, take reservations, and know the cancellation procedures and the walk policy.
  • Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
  • Communicate with incoming shift by logging pertinent information in the Pass On Log.
  • Ensure that all cash, check, and misc. departments are in balance at the end of each shift.
  • Check all credit cards to ensure they are valid. Use Telecheck cashing services to ensure all checks are valid.
  • Keep Housekeeping informed of any special requests, late check-outs and special need areas in the hotel.
  • Receive and transmit mail, phone and written messages for guests on a confidential basis.
  • Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions.
  • Post any and all charges that pertain to a guest bill (individual, group master, or city ledger accounts), collect payment and make change for hotel guests following all cash procedures.
  • Handle special service requests including securing of guest valuables in safety deposit boxes.
  • Be very knowledgeable of the hotels brand priority members program.
  • Have thorough knowledge of emergency procedures
  • Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department.
  • Be able to move luggage or packages weighing up to 30 pounds
  • Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.
  • Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.
  • Other duties, as assigned, which the employee is capable of performing.
  • Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the procedures the management team and company have established.
  • Have knowledge about all emergency procedures and know how to act on them.
  • Be flexible in regard to your work schedule.
  • Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations.

QUALIFICATIONS

• High school diploma or GED required; however post high school education or training preferred

• Requires standing to a significant degree

• Excellent customer service focus

• Pleasant, professional, and helpful demeanor

• Able to work a flexible schedule that will include nights, weekends, and holidays