ZipRecruiter

Log In

1

Help Desk Associate Jobs in Portland, ME (NOW HIRING)

Spare Time Entertainment

Guest Service Associate

Portland, ME · On-site

$15 - $18.25/hr

... desk area clean, organized, and inviting • Communicate with team members to ensure smooth service and quick responses • Help manage lane turnover, monitor guest activity, and assist with vending ...

New

Spare Time Entertainment

Guest Service Associate

Portland, ME · On-site

$15.25 - $18.75/hr

... desk area clean, organized, and inviting • Communicate with team members to ensure smooth service and quick responses • Help manage lane turnover, monitor guest activity, and assist with vending ...

New

Phenom People

Customer Service Part Time

Windham, ME · On-site

See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ... associates Your Day at Lowe's • Deliver excellent customer service • Help customers find ...

Aoins

Desk Property Adjuster

Auburn, ME · On-site

Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Branch Claims Representative II handles first party personal ...

previous page

Showing results 41-60

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Portland, ME

Help Desk Associate information

See Portland, ME salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk associate in Portland, ME is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.33 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Portland, ME?

The most popular types of Help Desk jobs in Portland, ME are:

What are popular job titles related to Help Desk Associate jobs in Portland, ME?

For Help Desk Associate jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Portland, ME look for?

The top searched job categories for Help Desk Associate jobs in Portland, ME are:

What cities near Portland, ME are hiring for Help Desk Associate jobs?

Cities near Portland, ME with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Portland, ME as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $43,683 per year, or $21 per hour.

IT Field Technician (#714)

State of Maine Judicial Branch

Biddeford, ME • On-site

$34.43 - $46.64/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 4 days ago

State Of Maine rating

8.1

Company rating: 8.1 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

8th of 50 rated states

Job description

If you are a current Judicial, Legislative, or Executive Branch employee of the State of Maine, please apply through "Find Jobs" using your existing PRISM account
IT FIELD TECHNICIAN I
STATE OF MAINE JUDICIAL BRANCH
LOCATION: York Judicial Center, Biddeford
General Summary:
The Field Technician I (FT1) position is a support technical professional who works with a team of IT specialists in maintaining, deploying, and supporting desktop and laptop computers and office productivity software for Judicial Branch employees. This position will also support local and wide area networks, as well as audiovisual equipment and video conferencing system. This is an entry level field technology position that will assume the same roles as a Field Technician II (FT2) with the understanding that he/she will require training and/or help at times to perform certain tasks.
The FT1 is primarily responsible for direct technical support for State courthouses and other Judicial Branch facilities in Maine and provides technical user and customer service support for judicial officers and staff.
Even though the FT1 is an entry level position, the FT1 must be able to learn to work independently to perform a full range of system administrative functions in a complex IT environment and must be capable of directing escalated problems to the appropriate resources. The FT1 requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required.
On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure.
Statewide travel is required
Salary Range:
Starting pay is $34.43 - $36.16 per hour. Plus 5% Retention Stipend
Grade 16 - $34.43 - $46.64 per hour.
What We Offer:
At the Maine Judicial Branch, we value our employees, which is why we offer great benefits. In addition to competitive pay, we provide:
  • Work-life balance: 13 paid holidays, 2+ weeks of vacation leave, and 12 paid sick days every year.
  • Paid Parental Leave: 4 weeks
  • Gym membership and childcare reimbursement programs
  • Public Service Student Loan Forgiveness Program
  • Health insurance coverage (85%-100% employer-paid for employee-only plan)
  • Health insurance premium credit (5% decrease in employee premiums)
  • Dental insurance (100% employer-paid for employee-only plan)
  • Health and dependent care flexible spending accounts
  • Defined Benefit Pension plan contributions
  • Voluntary deferred compensation (retirement savings 457 Plan)
  • Up to $1000 Tuition Reimbursement each year
  • Employer-paid life insurance (1x annual salary)
  • Additional wellness benefits

Essential Job Functions:*
  • Provides technical support for:

Desktops / Laptops of various operating systems
User VOIP desk-sets
TCP/IP LAN and WAN networks, including:
Network trouble shooting
Network configuration
  • Tier 2 and 3 Computer Support, including:

Imaging, deploying, software provisioning.
Troubleshooting and remote access troubleshooting
Client software (e.g., Microsoft Office)
Secure equipment retirement
  • Audiovisual equipment and videoconference systems support
  • Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, network, audiovisual, videoconferencing, telecommunication, and other technical issues.
  • Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state.
  • Helps ensure that all information systems operate in a secure, reliable manner.
  • Maintains and manages hardware inventory data, including: serial numbers; locations; users; and equipment status.
  • Maintains relationships with multiple technical vendors.
  • Assists in drafting and documenting department and operational procedures.
  • Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.
  • Assists with help desk trouble tickets.
  • Assists with presenting information technology training both individual employees and groups of employees at the Judicial Branch.
  • Ability to support and/or learn various computing platforms as necessary such as Windows, OSX, Google, Unix, Android, IOS, etc.
  • Assists on large scale OIT projects.
  • Maintains Audio Visual (AV) equipment for the MJB.
  • Provides IT support for special high priority MJB events.

Education Requirements:
  • An associate degree or technology certification(s) is required, (e.g., Microsoft, Apple, COMPTIA, etc.). (Note: Experience may be substituted for this degree requirement.)
  • Demonstrated one to three (1-3) years experience supporting personal computers / devices (multi-platform experience is a plus (e.g., Windows, OSX, Google, Unix, Android, IOS, etc.) and:
  • Maintaining a large number of client computers in an office enterprise environment.
  • Experience with videoconferencing equipment and audiovisual equipment a plus.
  • Must have and maintain a valid driver's license.
  • Bachelor's Degree in Computer Science. (Preferred)

Knowledge, Skills and Abilities:
  • Ability to learn and retain technical training.
  • Ability to plan, prioritize, and complete varied and competing work assignments.
  • Ability to work with modern audio/video/computer equipment and technologies.
  • Outstanding communication and people skills.
  • Excellent time management skills.
  • Excellent customer service skills.
  • Ability to see a project through completion.
  • Excellent problem-solving abilities and creative thinking abilities.
  • Knowledge of dated, current, and upcoming technology equipment and software.

How to Apply:
This position will remain open until filled. Cover letter, resume, and online application must be submitted online at http://maine.wd5.myworkdayjobs.com/en-US/Judicial/details/IT-Field-Technician---714-_R26-02902
The Judicial Branch is an EEO/AA employer.
If you have any questions about the online application process, please contact the Judicial Branch Human Resources Department at HR.Help@courts.maine.gov.

What State Of Maine employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply