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Help Desk Associate Jobs in Pea Ridge, AR (NOW HIRING)

Computech Corporation

Help Desk Technician I

Bentonville, AR · On-site

$17.50 - $23.75/hr

Help Desk support also includes the setup, installation, and configuration of desktop hardware and ... all associates in all phases of the business - * Actively develop job related skills - * Scope:

Lindsey Management Co.

Be Seen First

IT Support Specialist II

Fayetteville, AR · On-site

Three (3) to five (5) years of IT support, help desk, desktop support, or related technical support ... Associate's or bachelor's degree in Computer Science, Information Systems, Information Technology ...

New

HYATT Hotels

Front Desk Agent

Rogers, AR · On-site

$13.25 - $16.75/hr

Front Desk Agent Driftwood Hospitality Management's company culture empowers our associates to take ... and help resolve conflicts. * Ability to read, listens, and communicates effectively in English ...

DRIFTWOOD HOSPITALITY MANAGEMENT

Front Desk Agent

Rogers, AR · On-site

$12 - $15/hr

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be ... and help resolve conflicts. * Ability to read, listens, and communicates effectively in English ...

The Lash Lounge

Assistant Manager

Rogers, AR · On-site

$35K - $45K/yr

You will report directly to the Salon Manager, and your focus will be on providing excellent customer service to all our guests and staff, helping to manage our growing team of Front Desk Associates ...

TEKsystems

It Support Technician

Bentonville, AR · On-site

$22 - $26/hr

All help desk personnel need excellent problem-solving, communication, and interpersonal skills ... Preferred:  Associate degree or two years of experience in a small to medium sized business IT ...

TEKsystems

It Support Technician

Bentonville, AR

$22 - $26/hr

All help desk personnel need excellent problem-solving, communication, and interpersonal skills ... Preferred:  Associate degree or two years of experience in a small to medium sized business IT ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Pea Ridge, AR

Help Desk Associate information

See Pea Ridge, AR salary details

$12

$18

$28

How much do help desk associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk associate in Pea Ridge, AR is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.62 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What cities near Pea Ridge, AR are hiring for Help Desk Associate jobs?

Cities near Pea Ridge, AR with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Pea Ridge, AR as of August 2026, with employment types broken down into 1% As Needed, 61% Full Time, 35% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $38,344 per year, or $18.4 per hour.

Help Desk Technician I

Computech Corporation

Bentonville, AR • On-site

$17.50 - $23.75/hr

Contractor

Re-posted 24 days ago

Key responsibilities

  • Provide technical support by troubleshooting, diagnosing, and resolving desktop/workgroup related problems or escalating issues as needed.

  • Set up, install, and configure desktop hardware and software for internal customers.

  • Document service requests, gather problem information, and follow established processes for issue tracking and escalation.

Job description

Job Description

Duration: 6 Months Contract to Hire


Job Description :

Responsible for providing technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers. Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation. Requires a general knowledge of hardware and software components, local to the desktop and as they relate to the network. Help Desk support also includes the setup, installation, and configuration of desktop hardware and software. Works on problems of limited scope and complexity. Receives substantial guidance from manager. Typical requirements are a high school degree or equivalent, technical training and 0-1 year of experience in a related role. ;

Key Areas of Responsibility :

  • Work directly with customers in local language, answering calls, determining customer entitlement, and documenting requests for service - 
  • Receive and document service request and customer information - Gather problem information and determine criticality - 
  • Follow Global Call Taking tools, process and procedures as documented. Initiate dispatch request capture information and record data in desktop tools - 
  • Document, verify, and make appropriate corrections to the service request as needed. Participate in team meetings and activities - 
  • Participate in special projects to continuously improve processes, tools, systems and organization - 
  • Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business - 
  • Actively develop job related skills - 
  • Scope: Deliver customer service following NCR Shared Values. This position may require extended hours, as needed, to accommodate customer needs. 
  • The agent will be measured on speed of response, clarity and accuracy of captured information. 
Qualifications

Typical requirements are a high school degree or equivalent, technical training and 0-1 year of experience in a related role. 

Additional Information
Additional Job Description:  
  • Shifts Mon-Fri with openings on both 1st and 2nd shifts. Agent works in a high volume call center environment serving as the primary interface to internal and external customers and/or their agents. 
  • Engage with Call Management team for customer'''s inquiries or request for escalation. Serve as first point of contact for employee questions/ issues and for customer/field escalations. 
  • Education and Experience Requirements PC literacy Keyboard proficiency - Understanding of Windows-based applications/tools - 
  • Excellent language/communication skills, verbal as well as listening skills - Understanding of basic customer location/geography area knowledge 

Work Environment:

  • The position involves prolonged periods of PC and telephone usage. 
  • The agent is accountable for continuously receiving and handling high volumes of tickets and phone calls. 
  • The agent works in an office team environment, not a virtual position, and interacts with both internal and external customers.

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