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Help Desk Associate Jobs in Lancaster, PA (NOW HIRING)

Penske

Manager - HCM Experience

Reading, PA · On-site

Lead efforts to deliver Oracle HCM Help Desk Module, driving improvements to Tier 0 self-service support capabilities to enhance the associate experience. Champion future agentic AI initiatives ...

Penske

Manager - HCM Experience

Reading, PA · On-site

... Help Desk Module, driving improvements to Tier 0 self-service support capabilities to enhance the associate experience. • Champion future agentic AI initiatives within the Oracle HCM ecosystem ...

MyEyeDr.

Patient Service/Front Desk Coordinator

York, PA · On-site

$16 - $21.25/hr

Join our team today and help provide the highest quality vision care for our patients. This role ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

York, PA · On-site

$16 - $21.25/hr

Join our team today and help provide the highest quality vision care for our patients. This role ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

York, PA · On-site

$16 - $21.25/hr

Join our team today and help provide the highest quality vision care for our patients. This role ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

York, PA · On-site

$16 - $21.25/hr

Join our team today and help provide the highest quality vision care for our patients. This role ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

Penske

HRIS Administrator

Reading, PA · On-site

Address HR Help Desk requests to support our end users and interpret the associate transactional data/processes required to fulfill requests. * Utilize established audits and investigate system ...

Penske

HRIS Administrator

Reading, PA · On-site

Address HR Help Desk requests to support our end users and interpret the associate transactional data/processes required to fulfill requests. * Utilize established audits and investigate system ...

Greenlight Networks

Direct Sales Associate

Wyomissing, PA

$13.50 - $18.25/hr

Do you enjoy new scenery and not being stuck behind a desk. We are seeking energetic, friendly ... We provide in-house training, tools, and support to help you master your pitch and convert ...

Greenlight Networks

Direct Sales Associate

Wyomissing, PA

$13.50 - $18.25/hr

Do you enjoy new scenery and not being stuck behind a desk? We are seeking energetic, friendly ... We provide in-house training, tools, and support to help you master your pitch and convert ...

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Showing results 21-40

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Lancaster, PA

Help Desk Associate information

See Lancaster, PA salary details

$14

$20

$32

How much do help desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk associate in Lancaster, PA is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Lancaster, PA?

The most popular types of Help Desk jobs in Lancaster, PA are:

What are popular job titles related to Help Desk Associate jobs in Lancaster, PA?

For Help Desk Associate jobs in Lancaster, PA, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Lancaster, PA look for?

The top searched job categories for Help Desk Associate jobs in Lancaster, PA are:

What cities near Lancaster, PA are hiring for Help Desk Associate jobs?

Cities near Lancaster, PA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Lancaster, PA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $43,391 per year, or $20.9 per hour.

Manager - HCM Experience

Penske

Reading, PA • On-site

Full-time

Posted 15 days ago

Penske Corporation rating

8.7

Company rating: 8.7 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

9th of 366 rated logistics

Job description

Position Summary:
The Manager of HCM Experience is responsible for the optimization, evolution, and long-term vision of our Oracle HCM platform. This role sits at the intersection of HR technology strategy, project execution, and associate experience to ensure meaningful, scalable, and innovative solutions for associates across the enterprise.

 
A key focus of this role will be the strategic advancement of the Oracle HCM Help Desk Module, including a strategic roadmap, improving Tier 0 self-service capabilities and championing the organization's future agentic AI efforts within the HCM ecosystem.
 
This position is based out of our corporate headquarters in Reading, PA and is fully on-site.
 
Major Responsibilities:
Collaborate and consult our internal teams using the Oracle HCM Helpdesk on building the technology roadmap, aligned to strategic enterprise HR priorities.
Lead efforts to deliver Oracle HCM Help Desk Module, driving improvements to Tier 0 self-service support capabilities to enhance the associate experience.
Champion future agentic AI initiatives within the Oracle HCM ecosystem, identifying, evaluating, and advancing opportunities to leverage Oracle's emerging AI capabilities.
Present new Oracle HCM features and enhancements to stakeholders, clearly articulating how they align to current business needs and long-term strategy
Gather and prioritize cross functional requirements using persona-based thinking, ensuring alignment to HRIS guiding principles and global process standards
Manage the product backlog and oversee configuration and development efforts to bring new features and enhancements to production
Facilitate workouts, large-scale meetings, and coordinate user acceptance testing efforts to gain functional partner alignment and signoff.
Guide stakeholders through technical options and steer adoption of best practices and Penske global process standards
Actively participate in Oracle HCM user communities, representing Penske in discussions around system gaps, product direction, and emerging capabilities
Develop Statements of Work (SOWs) and manage vendor-delivered solutions within defined project budgets and timelines
Lead, develop, and inspire a team of HRIS Analysts including Sr. Analyst and Analyst levels
Set clear performance expectations, conduct associate reviews, establish team goals, and create meaningful development and stretch opportunities
Foster a collaborative, high-performing team culture with a shared commitment to quality, innovation, and continuous improvement
Other projects and tasks as assigned.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
Bachelor's degree in Information Systems, Human Resources, Business Administration, or a related field - Preferred
Equivalent work experience accepted in lieu of degree
5+ years of experience in project management, product ownership, or product management within an HCM or enterprise technology environment - Required
Proven ability to lead cross-functional initiatives across complex, matrixed organizations - Required
2+ years of people management or team leadership experience - Preferred
10+ years of experience with Oracle HCM or a comparable enterprise HCM or ticketing support platform, including system configuration, business analysis, reporting, issue resolution, and process design - Preferred
Experience leading HCM system or module implementations - Preferred
Experience with Oracle HCM Help Desk module and Tier 0 / self-service support strategies - Preferred
Exposure to or active interest in agentic AI applications within HR technology ecosystems - Preferred
Advanced proficiency in technical writing and process documentation
Advanced understanding of business systems architecture and HCM platform design
Strong project management skills including backlog management, timeline oversight, and stakeholder coordination
Intermediate data analysis and reporting capabilities
Working knowledge of project methodologies and product management frameworks
Familiarity with Oracle HCM Cloud and the broader HR technology landscape
Strategic thinker with the ability to balance customer needs, proactively driving process improvements while maintaining long-term vision with near-term execution
Exceptional communicator - able to translate complex technical concepts clearly for non-technical audiences at all levels of the organization
Strong collaborator with a track record of building relationships and driving alignment across diverse, cross-functional teams
Skilled negotiator with demonstrated vendor management and contract oversight experience
Adaptable and creative in problem solving; resilient and composed under pressure
Committed to continuous learning, personal accountability, and the development of others
High integrity with the ability to handle sensitive, confidential, and executive-level compensation data with the utmost professionalism
Regular, predictable, full attendance is an essential function of the job
Successful candidate must complete Penske employment application, submit to a background investigation (past employment, education, and criminal history), and complete a drug screening
 

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer

Penske is an Equal Opportunity Employer

 
 
Penske is an Equal Opportunity Employer.

What Penske Corporation employees say

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About Penske

Sourced by ZipRecruiter

When you join Penske, you're joining a team that cares about doing its best. At each location, there's a strong sense of teamwork. We're all working together to move our customers forward. That's true for the 11,000+ vehicle repair associates who are working at hundreds of locations across the United States. Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Bloomfield Hills, MI, US

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