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Help Desk Associate Jobs in Cranston, RI (NOW HIRING)

TERRACON

Billing Coordinator

Providence, RI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's degree preferred. * A valid driver's license with acceptable violation history may be ... Answer Help Desk calls relating to billing and resolve billing application and procedural errors ...

TERRACON

Billing Coordinator

Providence, RI · On-site

$27.78 - $38.78/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Answer Help Desk calls relating to billing and resolve billing application and procedural errors ... Associate's degree preferred. * A valid driver's license with acceptable violation history may be ...

Morley

Vehicle Processing Clerk (Remote - Michigan)

Carolina, RI · Remote

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims ... Associate wellness program with rewards for annual checkups * Programs to quit tobacco use and ...

Morley

Auto Uptime Advocate (Remote - Michigan)

Carolina, RI · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims ... Associate wellness program with rewards for annual checkups * Programs to quit tobacco use and ...

Morley

Vehicle Return Clerk (Remote - Michigan)

Carolina, RI · Remote

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims ... Associate wellness program with rewards for annual checkups * Programs to quit tobacco use and ...

CertaPro Painters

Production Associate

Warwick, RI · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

... behind a desk? At CertaPro Painters ® , we offer a clear path to leadership, strong earning ... Help build a positive, high-performing team culture where people take pride in their work and look ...

Mackey's

Sales Associate (Part-Time/Seasonal)

Woodstock, CT

$13.25 - $15.50/hr

If you are a self-motivated individual with a passion for helping people this could be the unique ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...

Mackey's

Sales Associate (Part-Time/Seasonal)

Woodstock, CT

$13.25 - $15.50/hr

If you are a self-motivated individual with a passion for helping people this could be the unique ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...

Brightstar Lottery

Network Control Technician

West Greenwich, RI · On-site

$49K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

High School degree or equivalent; associates degree preferred. Experience: * 4 - 6 years of related experience is required. Requirements: * 1-3 years experience in a NOC, help desk, or managed ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Cranston, RI

Help Desk Associate information

See Cranston, RI salary details

$14

$20

$32

How much do help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk associate in Cranston, RI is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.51 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Cranston, RI? The most popular types of Help Desk jobs in Cranston, RI are:
What are popular job titles related to Help Desk Associate jobs in Cranston, RI? For Help Desk Associate jobs in Cranston, RI, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Cranston, RI look for? The top searched job categories for Help Desk Associate jobs in Cranston, RI are:
What cities near Cranston, RI are hiring for Help Desk Associate jobs? Cities near Cranston, RI with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Cranston, RI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,669 per year, or $21 per hour.

Garden Center Seasonal Associate

Mackey's Incorporated

Woodstock, CT • On-site

$14.50 - $16.75/hr

Full-time, Part-time

Re-posted 10 days ago

Job description

Grow with Us!
Mackey's is a third-generation family business built on hard work, genuine service, and community - since 1968.
Position: Garden Center Seasonal Retail Associate
Schedule: Seasonal Full-Time and Part-Time April 1st - July 4th (3-4 months)
Age Requirement: Must be 18 years or older
The Mackey's Opportunity
Mackey's has been helping Connecticut families care for their homes, pets, farms, and gardens for over 55 years. We're not looking for someone to just show up - we're looking for someone who shows up for their teammates and customers. If you take pride in a hard day's work and genuinely enjoy helping others, you will fit right in here. People who share those values tend to love working at Mackey's. People who don't tend to move on - and that's okay too.
What You'll Do
This is a physically demanding, fast-paced, team-oriented role at the heart of our spring and summer garden center season. Each day will be different, and no task is beneath anyone on this team - including management.
• Engage customers with enthusiasm, product knowledge, and a genuine desire to help
• Water, care for, and merchandise live plants and seasonal products
• Receive shipments, stock shelves, and maintain an organized, clean facility
• Safely move and handle merchandise - including loading customer vehicles
• Operate a cash register and assist customers at the service desk
• Conduct physical inventories and assist with store resets
• Support teammates across departments as business needs shift throughout the season
Physical Demands
This role requires the ability to lift and transfer merchandise up to 50 lbs., push and pull loads up to 2,000 lbs. using material handling equipment, and perform sustained physical activity including standing, walking, bending, kneeling, squatting, twisting, reaching, and climbing ladders. Work is performed primarily outdoors and within a retail environment subject to seasonal temperatures, weather, and allergens.
Requirements
What You Must Bring
We can teach product knowledge - we can't teach character. These are the non-negotiables:
• A selfless attitude - you put the customer and your team before yourself
• Personal accountability - you own your responsibilities without being reminded
• A strong work ethic - you bring your best energy on day one and on day 90
• Dependability - your teammates count on you to show up ready, on time, every shift
• Respect for every person - customers, teammates, and vendors alike
• The ability to stay composed, positive, and solutions-focused when it gets busy
What Makes You a Standout
• Prior experience in a physically demanding retail, outdoor, or agricultural environment
• Customer service, cashier, or service desk experience
• Horticulture, gardening, landscaping, or plant care knowledge
• Clear, tactful communication skills - written and verbal
• Experience leading a team, project, or volunteering in a community setting
Pre-Employment Requirements
Candidates must be willing to comply with pre-employment screening, which may include drug testing, reference verification, and a background check.

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