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Help Desk Associate Jobs in Canton, CT (NOW HIRING)

RBC Bearings

Application Developer II

Oxford, CT · On-site

... and document the help desk request problem-solving process, including all successful and ... Associates • Knowledge of various Database Management Systems (DBMS) • Experience with ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hartford, CT · On-site

$35K - $47K/yr

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field ... Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or ...

Degree Wellness CT Corp

Wellness Sales Associate

Avon, CT · On-site

$18 - $21/hr

... love of helping people. THE ROLE As a Wellness Sales Associate, you're the first and last impression every member has. You'll run the front desk, build real relationships with members, sell ...

Degree Wellness CT Corp

Wellness Sales Associate

Avon, CT · On-site

$18 - $21/hr

... love of helping people. THE ROLE As a Wellness Sales Associate, you're the first and last impression every member has. You'll run the front desk, build real relationships with members, sell ...

UBEO

Digital Imaging Associate

Rocky Hill, CT · On-site

Ability to sit/stand at desk for prolonged periods of time. * Work schedule generally consists of ... Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24 ...

RBC Bearings

Application Developer II

Oxford, CT · On-site

Record, track, and document the help desk request problem-solving process, including all successful ... High School Diploma and 5+ years of relevant work experience; 3+ years with Associates * General ...

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Showing results 21-40

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Canton, CT

Help Desk Associate information

See Canton, CT salary details

$14

$22

$34

How much do help desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk associate in Canton, CT is $22.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What cities near Canton, CT are hiring for Help Desk Associate jobs? Cities near Canton, CT with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Canton, CT as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,283 per year, or $22.3 per hour.

Patient Experience & Growth Coordinator (Healthcare Sales & Front Desk

DeSorbo Health and Wellness

Glastonbury, CT

$24 - $28/hr

Full-time

Re-posted 11 days ago

Job description

Patient Experience & Growth Coordinator (Healthcare Sales & Front Desk)

DeSorbo Health & Wellness
Glastonbury, CT

Compensation: $24-$28 per hour + Performance Bonuses

About Us

DeSorbo Health & Wellness is a rapidly growing concierge-style medical practice specializing in medical weight loss, hormone replacement therapy (TRT/BHRT), primary care, preventative medicine, and wellness optimization.

We pride ourselves on delivering an exceptional patient experience in a professional, modern, and welcoming environment. Our patients invest in their health and expect a high level of service, communication, and support.

We are seeking a motivated, energetic, and personable team member who enjoys helping people, building relationships, and contributing to the growth of a successful healthcare practice.

Position Overview

This is not a traditional receptionist role.

We are looking for a Patient Experience & Growth Coordinator who can combine outstanding customer service, front desk operations, patient engagement, and sales support.

You will often be the first person prospective patients interact with, making you a critical part of our practice's success. The ideal candidate is confident communicating with people, enjoys relationship-building, and takes pride in creating an exceptional experience from the first phone call through ongoing care.

Responsibilities

  • Welcome patients and create a positive first impression
  • Answer incoming phone calls, text messages, emails, and online inquiries
  • Schedule appointments and manage provider schedules
  • Follow up with prospective patients who inquire about our services
  • Educate prospective patients on available programs and services
  • Support enrollment into weight loss and hormone optimization programs
  • Collect payments and maintain accurate patient records
  • Verify and maintain patient information
  • Manage appointment reminders and patient communications
  • Coordinate patient flow throughout the day
  • Assist with patient retention and engagement initiatives
  • Maintain a clean, professional, and organized office environment
  • Support practice marketing events and community outreach activities

Qualifications

Required

  • Exceptional communication and interpersonal skills
  • Strong customer service experience
  • Professional and polished demeanor
  • Strong organizational and multitasking abilities
  • Positive attitude and growth mindset
  • Ability to work independently and as part of a team
  • Comfortable discussing services, pricing, and program options
  • Strong follow-up and relationship-building skills

Preferred

  • Medical receptionist experience
  • Front desk experience
  • Patient coordinator experience
  • Healthcare sales experience
  • Med spa experience
  • Concierge medicine experience
  • Hospitality experience
  • Luxury retail experience
  • Fitness or wellness industry experience
  • CRM or EMR experience

The Ideal Candidate

You may be an excellent fit if you have experience as a:

  • Wellness Coordinator
  • Membership Advisor
  • Concierge
  • Client Success Representative
  • Hospitality Professional
  • Luxury Retail Associate
  • Med Spa Coordinator
  • Patient Coordinator
  • Medical Receptionist
  • Front Desk Coordinator

Most importantly, you enjoy connecting with people and helping them take action toward improving their health and quality of life.

Compensation & Incentives

  • $24-$28 per hour based on experience
  • Performance-based bonus opportunities
  • Additional earnings tied to patient enrollment, patient engagement, and practice growth initiatives
  • Growth opportunities as the practice expands

Benefits

  • Supportive team environment
  • Professional development opportunities
  • Meaningful work that positively impacts patients' lives
  • Modern healthcare environment
  • Growth-oriented culture

Our Hiring Process

Qualified candidates will be invited to complete a brief DISC personality assessment as part of our interview process. This assessment helps us better understand communication styles, strengths, and workplace preferences. There are no right or wrong results.

Selected candidates may also be asked to participate in a short video interview and role-play exercise.