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Help Desk Assistant Jobs in Springfield, VA (NOW HIRING)

Hirekeyz Inc

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Help Desk Technician Location:Washington, DC 20005 (Onsite) Type: Full-Time Overview We are ... Troubleshoot Windows and macOS laptops and desktops * Assist users with Google Workspace and ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

... Help Desk or Deskside support AND a MS Certification A qualified candidate will join a team who ... Perform analysis of problems and assist with corrective action to restore functionality. Work with ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Collaborate with IT teams to escalate and resolve system-wide issues. * Assist in the implementation of new help desk tools and technologies. * Foster a positive and professional work environment to ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

Collaborate with IT teams to escalate and resolve system-wide issues. * Assist in the implementation of new help desk tools and technologies. * Foster a positive and professional work environment to ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Collaborate with IT teams to escalate and resolve system-wide issues. * Assist in the implementation of new help desk tools and technologies. * Foster a positive and professional work environment to ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Collaborate with IT teams to escalate and resolve system-wide issues. * Assist in the implementation of new help desk tools and technologies. * Foster a positive and professional work environment to ...

CSZNet, Inc

Help Desk Specialist

Washington, DC · On-site

... * Assist with password resets, account unlocks, and identity management through Active Directory ... help desk and serves as focal point for customer concerns. 4. Provides support to end users on a ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Springfield, VA

Help Desk Assistant information

See Springfield, VA salary details

$10

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How much do help desk assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk assistant in Springfield, VA is $21.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.13 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Springfield, VA?

The most popular types of Help Desk jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Help Desk Assistant jobs?

Cities near Springfield, VA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $45,350 per year, or $21.8 per hour.

Help Desk Technician

Chenega IT Enterprise Services

Alexandria, VA • On-site

$19.50 - $26.25/hr

Full-time

Re-posted 12 days ago

Job description

Overview
Help Desk Technician
Ft Belvoir, VA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise.
The Help Desk Technician possesses and applies a comprehensive technical knowledge across key tasks and high-impact assignments and can provide customer-centric support to network users regardless of domain. The Help Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians.
Responsibilities
  • Maintain and update the service desk ticketing system where each request is assigned a ticket to the appropriate personnel.
  • Serve as a coordinator with external support stakeholders as needed to support Non-classified Internet Protocol Router (NIPR), Defense Research and Engineering Network (DREN), Secure Internet Protocol Router (SIPR), Joint Worldwide Intelligence Communication System (JWICS), Secure Defense Research and Engineering Network (SDREN), Design, Development, Test, and Evaluation (DDTE), Battle Lab Collaborative Simulation Environment (BLCSE), Amazon Web Services (AWS) GovCloud, and other external service desks as required.
  • Install, maintain, and support baseline desktop/laptop images provided by Regional Network Enterprise Center (RNEC) Ft. Belvoir for NIPR and SIPR and Intelligence and Security Command/Ground Intelligence Support Activity (INSCOM/GISA) for JWICS, including Microsoft Windows operating systems, Office 365 Pro Suite of applications, including MS Teams and Outlook and other applications, like Adobe Acrobat, MS Edge, Google Chrome, computer drivers, encryption tools, and required security patches.
  • Monitor, remediate, and report any cybersecurity vulnerabilities and relevant changes applied during maintenance activities, including patches applied to resolve open IAVMs or configuration changes that affect compliance with applicable NIST SP 800-53 security controls.
  • Configure, diagnose, and correct problems on hardware, like personal computers (PCs), Multi-Function Devices, VOIP, VTCs, printers, scanners, plotters, modems, card readers, and other peripherals.
  • Perform upgrades and install new or replacement hardware.
  • Maintain Active Directory, adding systems or users, resetting passwords, diagnosing login problems, and identifying the source of a problem as a group policy or network.
  • Provide user account management support from creation through deletion, including SIPR token management for NIPR, DREN, SIPR, JWICS, SDREN, DDTE, BLCSE, and AWS GovCloud.
  • User accounts currently include AGC's Front Office, GRL, Engineer Research and Development Center (ERDC), World Association of Sustainable Environment (WASD), System Acquisition Support Division (SASD), Special Program Office (SPO), The Army Tactical Exploitation of National Capabilities (TENCAP) office at AGC/Ft. Belvoir Headquarters, US Army Corps of Engineers and Transatlantic Division (TAD), BLCSE, and AWS GovCloud.
  • Support secure and non-secure video systems, including Video Teleconference (VTC) and desktop Local Area Network (LAN) VTC systems and web-based collaboration tools.
  • Schedule rooms and connections, and operate VTC equipment supporting approximately fifty sessions per month.
  • Develop and document core service desk SOPs, Frequently Asked Questions (FAQs), and self-help and troubleshooting guides and provide input to weekly and monthly status reports, metrics, programmatic data calls, and deliverables as needed.
  • Assist with asset inventory, tracking changes, and applying updates to the master hardware and software list (i.e., Tenant Security Plan (TSP) for NIPR and SIPR and the Approval to Connect (ATC)) for JWICs utilizing a combination of physical inventory and an automated asset management system for tracking assets and generating reports.
  • Support efforts to decommission equipment and degauss and sanitize data from these decommissioned media or equipment.
  • Monitor usage of IT consumables, like toner, batteries, equipment filters, etc.
  • Shall install, operate, and maintain (IO&M) secure and non-secure video systems to include Video Teleconference (VTC) and desktop Local Area Network (LAN) VTC systems and web-based collaboration tools. (The contractor shall schedule rooms and connections and operate VTC equipment on a needed basis.)
  • Other duties as assigned

Qualifications
  • High school diploma or GED equivalent
  • 5+ years or more of logistics/operations/technical support or equivalent combination of education and experience
    • AA degree or 2-year tech school and 7+ years of experience (preferred)
  • DoD 8570 IAT II (Security+ minimum)
  • TS/SCI clearance required
  • Successfully pass background and drug screening

Knowledge, Skills and Abilities:
  • Must have an advanced knowledge of a variety of computer software applications with word processing, spreadsheets, database (MS Word, Excel, Access, PowerPoint), and Outlook.

How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
#Chenega IT Enterprise Services, LLC
Estimated Salary/Wage
USD $32.47/Hr. Up to USD $40.87/Hr.

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