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IT Helpdesk Technician

Cheyenne, WY · On-site

$20 - $27/hr

... common IT issues * Assist with workstation, peripheral, and technology installations or ... Previous IT help desk, service desk, desktop support, or MSP experience * Experience ...

Wind River Hotel Casino

Administrative Assistant

Riverton, WY · On-site

$16 - $21.50/hr

GENERAL HELP DESK SUPPORT: * Serve as the first point of contact for internal inquiries and provide ... Organize and file documents in accordance with company policies and procedures. * Assist with ...

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$9

$20

$31

How much do help desk assistant jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk assistant in Wyoming is $20.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.16 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Wyoming?

The most popular types of Help Desk jobs in Wyoming are:

What cities in Wyoming are hiring for Help Desk Assistant jobs?

Cities in Wyoming with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Wyoming as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,675 per year, or $20 per hour.

Hourly Pooled - Residence Life Desk Assistant

University of Wyoming

Laramie, WY • On-site

$14/hr

Part-time

Re-posted 21 days ago

University Of Wyoming rating

7.0

Company rating: 7.0 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

441st of 631 rated colleges and universities

Job description

Join Our Campus Community! 

Thank you for your interest in joining the University of Wyoming.Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today! 

At the University of Wyoming, we are committed to creating a supportive and enriching workplace. 

JFNTMP

JOB TITLE: 

Desk Assistant - Residence Life

JOB PURPOSE: 

Desk Assistants (DAs) strive to promote an inclusive living and learning environment for students living on-campus at the University of Wyoming. DAs are responsible for staffing front desks & the centralized mailroom, assisting with administrative tasks, helping residents with keys/access, sorting mail, providing exceptional customer service, and other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Staff the main customer service desks in the Residence Halls and Washakie Center.
  • Answer questions from residents, provide guidance/directions, and assist with safety/security of community.
  • Staff the centralized mail room and assist with mail/package delivery, sorting, and organizing into lockers and resident mailboxes. 
  • Assist with various administrative, facility, and operational tasks within the building.
  • Promote an inclusive and welcoming environment for all students.
  • Role model positive personal, academic, and job-related behaviors.
  • Demonstrate a positive attitude, enthusiasm, and pride for the DA position.
  • Review, understand, and uphold all items outlined in the Apartment & Residence Hall Policies & Procedures, the Student Code of Conduct, and the Desk Assistant Agreement.

JFNTMP

COMPETENCIES: 

  • Adaptability
  • Ability to Learn
  • Integrity
  • Service Orientation
  • Work Standards
  • Technical/Professional Knowledge

MINIMUM QUALIFICATIONS: 

As a Desk Assistant, I understand, I will be expected to:

  • Maintain a minimum semester GPA of 2.5 and a cumulative GPA of 2.5 throughout employment as a Desk Assistant.
  • Be enrolled as a full-time student (12 hours undergraduate; 9 hours graduate). 
  • Complete and be expected to pass a criminal background check. 
  • Have a positive financial, academic, and student conduct status with Housing, Dining, and Residence Life and the University of Wyoming. 
  • Be available to work at least one overnight shift at a 24-hour desk. Overnight hourly wage is $14.
  • Be available for training sessions, desk scheduling, and monthly staff meetings.
  • Be available to meet with applicable supervisor for monthly 30-minute 1:1 meeting. 
  • Be a strong team player willing to cover/trade shifts as needed and support the overall mission of the residential community. 

DESIRED QUALIFICATIONS: 

Previous desk assistant experience.

REQUIRED APPLICATION MATERIALS:

Complete the online application.  The department additionally requests candidates upload the following document(s) for a complete application: 

  1. Cover letter 
  2. Resume or C.V. 

WORK LOCATION: 

On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work and perform essential job functions on campus, understanding our location is at 7,220 feet above sea level. 

HIRING STATEMENT/EEO: 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliancewith the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or emailjobapps@uwyo.edu. 

ABOUT LARAMIE: 

The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website. 

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range and the metropolitan Denver area. Laramie's beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/ 

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About University of Wyoming

Sourced by ZipRecruiter

The University of Wyoming (UW) is a renowned institution known for its commitment to academic excellence, vibrant community, and stunning natural surroundings. As the only four-year university in Wyoming, UW offers a diverse range of undergraduate and graduate programs across various fields of study. With a history dating back to 1886, the university has established a strong reputation for its rigorous academics, distinguished faculty, and state-of-the-art facilities. Located in Laramie, Wyoming, UW's campus provides a picturesque backdrop for students' educational journey. Surrounded by the breathtaking beauty of the Rocky Mountains and vast plains, students at UW enjoy access to a wealth of outdoor recreational opportunities. Beyond the scenic landscape, the university fosters a strong sense of community, where students, faculty, and staff form lasting connections. With a relatively small student-to-faculty ratio, UW offers a supportive and engaging environment for students to thrive academically and personally.

Industry

Education

Company size

10,000+ Employees

Headquarters location

Laramie, WY, US

Year founded

1886

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