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Help Desk Assistant Jobs in Connecticut (NOW HIRING)

Serenity Info Tech, Inc.

Help Desk Analyst

Middletown, CT · On-site

$20.75 - $28.50/hr

Help Desk Analyst 12 Months 1225 Silver Street Middletown, Connecticut 06457 Note: Candidate Must ... The incumbent will need to be able to review forms for completeness and assist customers with ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift ... assist customers with properly completing the forms. · They will follow agency procedures for ...

InstantServe LLC

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

POSITION ROLE AND DELIVERABLES We currently need a Help Desk Technician to provide level one ... The incumbent will need to be able to review forms for completeness and assist customers with ...

InstantServe LLC

Help Desk Analyst

Middletown, CT · On-site

$20.75 - $28.50/hr

POSITION ROLE AND DELIVERABLES We currently need a Help Desk Technician to provide level one ... The incumbent will need to be able to review forms for completeness and assist customers with ...

Managed Staffing

IT Help Desk Technician

Norwich, CT · On-site

$23 - $25/hr

Manage consumables inventory and assist with printer procurement. * Document service requests and ... Prior IT Help Desk or technical support experience (not necessarily printer-specific). * Ability to ...

Robert Half

Help Desk/Desktop Support Analyst

Norwalk, CT · On-site

$24 - $28/hr

We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on ... Guide users on effective use of hardware and software tools across multiple platforms and assist ...

Aptyx

... IT Help Desk Technician to join the journey. This role is perfect for someone who enjoys helping ... Assist with workstation setups, equipment deployments, and user onboarding Support local network ...

D.W. Transport & Leasing Inc.

Be Seen First

FRONT DESK OFFICE ASSISTANT

North Franklin, CT · On-site

Front Desk Receptionist / Office Assistant Location: Franklin, CT Schedule: Monday-Friday, 8:00 AM ... help wherever needed ● Ability to work well as part of a team What We're Looking For: We're ...

Greenwich MedSpa

Front Desk PT

Ridgefield, CT · On-site

The Medical Assistant works closely with the clinician preparing patients for treatments by ... They will not only greet patients in the front of the house, they will be cross functional to help ...

Greenwich MedSpa

Front Desk (PT)

Ridgefield, CT

$20 - $24/hr

The Medical Assistant works closely with the clinician preparing patients for treatments by ... They will not only greet patients in the front of the house, they will be cross functional to help ...

Greenwich MedSpa

Front Desk (PT)

Ridgefield, CT · On-site

$20 - $24/hr

The Medical Assistant works closely with the clinician preparing patients for treatments by ... They will not only greet patients in the front of the house, they will be cross functional to help ...

Dentsu Aegis Network

Junior Service Desk Analyst

Norwalk, CT · On-site

$20.50 - $28/hr

If you are someone who wants to learn how modern IT operations actually works - and help build it ... Monitor systems under the Asset team's remit, identify performance trends, and assist in corrective ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Connecticut

Help Desk Assistant information

See Connecticut salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk assistant in Connecticut is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Connecticut? The most popular types of Help Desk jobs in Connecticut are:
What cities in Connecticut are hiring for Help Desk Assistant jobs? Cities in Connecticut with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,244 per year, or $19.8 per hour.

Help Desk Analyst

Serenity Info Tech, Inc.

Middletown, CT • On-site

$20.75 - $28.50/hr

Other

Re-posted 23 days ago

Job description

Help Desk Analyst

12 Months
1225 Silver Street   Middletown,  Connecticut    06457

 

Note:

Candidate Must Be Local             

Works on-site in Middletown, CT

Must pass drug screening

Must pass background check (local, state police, FBI Fingerprint, and Child Protective Services)

Must possess CT drivers license

Must be able to drive

Must be able to lift 25lbs

 

 SCOPE OF WORK 

The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms.  A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms.  Attention to detail and ability to follow protocols is essential.  Communication with agency supervisors and other agencies is required. 

 

POSITION ROLE AND DELIVERABLES  

We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford.  Attention to detail and maintaining a customer focus is essential.  The Technician will need to provide responsive support to agency end users and escalate as necessary.  The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms.  They will follow agency procedures for creating and modifying user accounts on various agency systems.  Some interaction with other state agencies will be required to complete the required processing. 

  

REQUIRED SKILLS AND EXPERIENCE  

In addition, the agency requires: 

 

A minimum of one (1) year of prior experience demonstrating the following knowledge and skills: 

1. PC Hardware and software installation 

2. End user support - face to face and via telephone 

3. Excellent customer service skills 

 

It’s highly desirable that the candidate also have: 

1. Experience with computer system and user administration. 

2. Technical familiarity with Microsoft Active Directory. 

3. Experience with Windows 10,11 

4. Experience with Office 365 

5. Experience with Device Management, Device Imaging, Device Troubleshooting 

 

Please provide me below information:

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Updated Resume: In word format

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