Heloc Specialist Jobs (NOW HIRING)

Mazuma is a local, award winning Credit Union that has been in business since 1948.  Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our members and team members like family.  We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that.  It looks something like this:

Our team members consistently show a Positive, Fun Attitude!  You will always see us smiling, which is why we put it in our logo. We are always being respectful in interactions with our members and other team Members. Of course, our behavior and appearances are workplace appropriate, and this position should lead this value by example.

We are proactive collaborators and big fans of Teamwork! We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and aren’t afraid to make decisions even some of the difficult ones.  Did we say productive? We’re super productive. 

Self development and the development of others is part of our Learning & Growth! We take initiative in not only our own learning and growth but also the growth of the team members around us. We know our responsibilities and are not afraid to try new things. 

We appreciate Creativity & Progressive Mindsets!  If you can think outside the norm, introduce new ideas, and proactively solve problems, you’ll fit in just fine around here. We like to consider ourselves positive agents of change that embraces team direction.

Besides that, here’s what else keeps team members here:

• Up to 27 days off a year!! 
• 10 paid Holidays
• Mental Health Day
• Anniversary Day
• PTO starting on the first day 
• 40 hours paid volunteer time
• Traditional & Roth 401K with 5% match
• All major benefits effective 1st of the month following first day with wellness discounts
• Free Vision insurance
• Free Gym at our Headquarter location in Overland Park, available to all team members
• Company paid life insurance, short term and long term disability
• Employee Assistance Program
• Annual Bonus program
• Team Member Account & Loan discounts
• We love to smile, which is why it’s in our logo 
• Oh, and did I mention, our Executive Assistant always has candy. Always.
   

Summary of Role:   

The HELOC Lending Specialist I serves as a key point of contact for Members seeking home equity financing. This role is primarily responsible for originating Home Equity Line of Credit (HELOC) applications, educating Members on product options, and ensuring accurate and compliant completion of all required disclosures. The HELOC Lending Specialist I delivers a high level of Member service, demonstrates strong phone etiquette, and effectively manages time and production goals within a fast-paced, high-volume lending environment.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

• Job & Technical Expertise
• Results Orientation
• Member Service & Retention
• Personal Accountability
• Communication & Interpersonal Skills
• Teamwork & Collaboration
• Develops Self & Others
• Strategic Thinking & Vision

Culture Expectations:

1. Positive, Fun Attitude – Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members.  Behavior and appearance should be appropriate and should lead by example.  
2. Teamwork – Proactive collaborator who embraces the opportunity to work with others.  Punctual and dependable.  Able to manage conflict well amongst Team Members and Members.  Demonstrates strong people skills, initiative, and decision-making ability.  Productivity meets or exceeds expectations for the position.
3. Learning & Growth – Demonstrates initiative in not only self-development, but the development of others.  Possess superior knowledge of the responsibilities and tasks in the department and can apply and share learning.  
4. Creativity & Progressive Mindset – Able to think outside the norm, introduce new ideas, and proactively solve problems.  Positive change agent that embraces Team direction.  

Knowledge and Skills:

Required Experience:  

• Minimum of 2 years in consumer lending with an emphasis on HELOCs
• Strong knowledge of consumer lending products, particularly HELOCs. 
• Understanding of HELOC disclosures, documentation requirements, and application flow. 

Preferred Experience: 

• Previous experience originating consumer or home equity loans in a credit union or financial institution. 
• Familiarity with high volume inbound lending or call center style environments.

Education:

Required Education: 

• High school diploma or equivalent

Preferred Education: 

• Bachelor’s degree in finance, business administration or a related field

Other Skills:

• Effective problem solving and sound decision making
• Strong organizational skills
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to multi-task
• Demonstrated commitment to high quality Member service. 
• Proficiency with loan origination systems and basic technology tools.
• Excellent verbal communication skills with polished phone presence and professionalism. 
• Strong time management skills with the ability to prioritize and meet production goals. 

Physical Requirements:

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 15 lbs. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including computer, tablet, telephone, copier, facsimile, printer, scanner, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Work Environment: 

Must be able to routinely perform work indoors in a climate-controlled office environment with minimal noise.