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Helix Engineer Jobs (NOW HIRING)

Salesforce

Senior BMC Helix Engineer

Senior BMC Helix Developer / Administrator Position Summary Communications is operating and expanding BMC Helix (currently v26.2) as our enterprise IT Service Management and digital service delivery ...

New

Judge Group, Inc.

BMC Helix Engineer

Austin, TX · On-site

$60 - $70/hr

We are seeking a skilled BMC Helix Analyst/Engineer to join our team as a contractor on a 12-month contract-to-hire basis. The ideal candidate will have hands-on experience with BMC Helix, with a ...

General Dynamics Corporation

Software Engineering Job Qualifications * Application Processing, BMC Helix, BMC Remedy, BMC Remedy IT Service Management (ITSM), Developer Studio * Certifications: None * Experience: 5 + years of ...

GDIT

BMC Remedy/Helix Developer

WV · On-site +1

Software Engineering Job Qualifications: Skills: Application Processing, BMC Helix, BMC Remedy, BMC Remedy IT Service Management (ITSM), Developer Studio Certifications: CompTIA Security+ CE ...

GDIT

BMC Remedy/Helix Developer

WV · On-site +1

Software Engineering Job Qualifications: Skills: Application Processing, BMC Helix, BMC Remedy, BMC Remedy IT Service Management (ITSM), Developer Studio Certifications: CompTIA Security+ CE ...

GDIT

BMC Remedy/Helix Developer

WV · On-site +1

Software Engineering Job Qualifications: Skills: Application Processing, BMC Helix, BMC Remedy, BMC Remedy IT Service Management (ITSM), Developer Studio Certifications: CompTIA Security+ CE ...

GDIT

BMC Remedy/Helix Developer

WV · On-site +1

Software Engineering Job Qualifications: Skills: Application Processing, BMC Helix, BMC Remedy, BMC Remedy IT Service Management (ITSM), Developer Studio Certifications: CompTIA Security+ CE ...

GDIT

BMC Remedy/Helix Developer

WV · On-site +1

Software Engineering Job Qualifications: Skills: Application Processing, BMC Helix, BMC Remedy, BMC Remedy IT Service Management (ITSM), Developer Studio Certifications: CompTIA Security+ CE ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$60/hr

\n \n \n \n \n We are seeking a BMC Helix Support Engineer\/Admin in Chicago, IL for a hybrid role. \n \n \n \n \n \n Summary: \n \n \n \n \n \n A Level 2.5 BMC Helix Support Engineer bridges the gap ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · On-site

$60/hr

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and ...

Beth Page tech

Senior BMC Helix Consultant

Houston, TX · On-site

Design, develop, and maintain BMC Remedy workflows, forms, reports, dashboards, Developer Studio, Innovation Suite, and DWP Catalog. * Develop and maintain BMC Helix Business Workflows and Digital ...

Figure

Helix AI Engineer, Pretraining

San Jose, CA · On-site

$200K - $400K/yr

Helix AI Engineer, Pretraining Figure is an AI robotics company developing autonomous general-purpose humanoid robots. Our goal is to build embodied AI systems that can perceive, reason, and act in ...

Figure

Helix AI Engineer, Pretraining

San Jose, CA · On-site

$200K - $400K/yr

Helix AI Engineer, Pretraining Figure is an AI robotics company developing autonomous general-purpose humanoid robots. Our goal is to build embodied AI systems that can perceive, reason, and act in ...

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Helix Engineer information

What is a helix engineer?

Helix Engineers are professionals who specialize in designing, developing, and maintaining software solutions using the Helix framework, often associated with Sitecore Helix architecture. They focus on creating modular, maintainable, and scalable web applications by implementing best practices and design principles defined by Helix. Their role involves collaborating with development teams, ensuring code quality, and supporting the overall software lifecycle. Helix Engineers are typically skilled in .NET, C#, and web development technologies.

What skills and qualifications are needed to thrive as a helix engineer?

To thrive as a Helix Engineer, you need a strong background in software engineering, cloud infrastructure, and experience with version control and automation, often supported by a degree in computer science or related fields. Familiarity with Perforce Helix Core, continuous integration/continuous deployment (CI/CD) tools, and scripting languages like Python or Bash is typically required. Exceptional problem-solving skills, attention to detail, and effective communication help you stand out in this collaborative and technical environment. These skills and qualities are crucial for maintaining robust version control systems, ensuring seamless workflows, and supporting development teams efficiently.

What challenges do helix engineers face when integrating new genetic sequencing technologies into existing workflows?

Helix Engineers often encounter challenges when incorporating new genetic sequencing technologies, such as ensuring data compatibility with legacy systems, validating accuracy and reliability of results, and maintaining regulatory compliance. Collaboration with bioinformatics teams and IT specialists is essential to streamline data pipelines and troubleshoot integration issues. Staying up-to-date with the rapidly evolving sequencing landscape also requires continuous learning and adaptation to new protocols and tools.

What are popular job titles related to Helix Engineer jobs?

For Helix Engineer jobs, the most frequently searched job titles are:

Infographic showing various Helix Engineer job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Senior BMC Helix Engineer

Remote

Salesforce
See more jobs at Salesforceexternal

Full-time

Posted 3 days ago

New

Salesforce rating

8.1

Company rating: 8.1 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

114th of 247 rated software companies

Job description

Senior BMC Helix Developer / Administrator
Position Summary
Communications is operating and expanding BMC Helix (currently v26.2) as our enterprise IT Service Management and digital service delivery platform, replacing legacy ServiceNow capabilities across self-service, incident management, change management, service catalog, and automated workflows.
We are seeking a Senior BMC Helix Developer / Administrator to serve as a hands-on platform administrator- responsible for supporting, monitoring, maintaining, and enhancing Helix across its full module set. This role blends platform administration, custom development, integration engineering, and user experience improvement in a fast-moving migration and optimization environment.
The ideal candidate is equally comfortable troubleshooting a production approval failure at 2 AM, building a REST integration to SailPoint or Device42, tuning a Digital Workplace catalog experience, and designing the KPI instrumentation that tells us whether users are succeeding or failing when they submit requests, incidents, and changes.
Key Responsibilities
Platform Support & Operations
  • Serve as a tier-3 subject matter expert for BMC Helix production issues across Smart IT, Digital Workplace (DWP), Service Catalog, Incident, Change, Request, and PC Store modules.
  • Investigate and resolve submission failures, approval errors, workflow exceptions, authentication issues, and integration faults - with ability to drill from aggregate metrics to individual user failures for remediation.
  • Perform root cause analysis on platform, configuration, and custom code issues; document incidents and permanent fixes.
  • Participate in on-call rotation for critical Helix platform outages and major submission/approval failures (ticket queue management is handled separately).
  • Manage environment promotion (Dev → QA → Prod), change control, and release validation for Helix configurations and customizations.

Monitoring, KPIs & Platform Health
  • Build and maintain Helix-native monitoring and KPI dashboards (15-minute refresh) covering login health, form/catalog usage, submission success/failure rates, approval integrity, and integration health.
  • Configure and optimize AR System audit, custom KPI snapshot tables, scheduled escalations/filters, and operational reports.
  • Define and tune alert thresholds for submission failure spikes, integration errors, and authentication anomalies.
  • Partner with Technology Operations leadership to provide platform health and adoption metrics - distinct from ticket volume and queue metrics.

Development & Configuration
  • Design, build, and maintain Helix customizations including forms, workflows, filters, escalations, process definitions, and record definitions (Innovation Studio / Helix Platform as applicable).
  • Develop and enhance Digital Workplace catalog items, questionnaires, service definitions, and self-service experiences - including PC Store fulfillment flows.
  • Configure and optimize Incident and Change intake in Smart IT - focusing on reliable submission, validation, templates, and approval paths (not ticket tracking/reporting).
  • Implement Service Desk form consolidation - reduce form sprawl, retire unused forms, and standardize intake paths per platform strategy.
  • Deliver UI/UX improvements across DWP and Smart IT - layout, field logic, validation messaging, mobile usability, and branding consistency.

Integrations & APIs
  • Build and maintain REST API integrations between Helix and enterprise systems, including but not limited to:
  • PubSub (event messaging)
  • SailPoint (identity lifecycle / provisioning)
  • Device42 (asset/inventory for PC Store)
  • IT Automation platforms
  • HRIS event triggers (hire, transfer, termination workflows)
  • Develop middleware, webhooks, and custom integration layers using AR REST API, Helix Platform API, and DWP APIs.
  • Implement robust error handling, retry logic, correlation IDs, and integration failure logging aligned with KPI and support requirements.
  • Manage API authentication, service accounts, OAuth/RSSO, and least-privilege access for integrations.

AI & Automation
  • Evaluate, configure, and extend BMC Helix AI capabilities (HelixGPT, cognitive service desk features, intelligent search, virtual agent/chatbot) where licensed and appropriate.
  • Integrate AI-assisted features with knowledge sources (OLLI/Confluence - not Helix KB per platform strategy) and service catalog content.
  • Build automation for repetitive platform tasks - provisioning workflows, approval routing, data sync, and self-healing integration retries.
  • Ensure AI integrations comply with security, data classification, and privacy policies - no PII exposure in unauthorized contexts.

Governance, Security & Documentation
  • Enforce RBAC, field-level security, and data access controls - including anonymous aggregate reporting with restricted drill-down for failure investigation.
  • Maintain technical documentation: architecture diagrams, integration specs, runbooks, form catalogs, and release notes.
  • Support SOX-relevant workflows (e.g., HR access provisioning) with auditability and approval integrity.
  • Collaborate with Security, IAM, and Compliance on access reviews, service account governance, and integration security.

Migration & Continuous Improvement
  • Support ongoing ServiceNow → BMC Helix migration workstreams: PC Store, Service Desk, Incident/Change, HR workflows, and form consolidation.
  • Identify decommission candidates (unused forms, redundant intake paths) using platform usage analytics.
  • Recommend and implement platform optimizations - performance tuning, filter efficiency, escalation scheduling, and catalog UX improvements.

Required Qualifications
Experience
  • 5+ years of hands-on experience with BMC Remedy / AR System / BMC Helix in an enterprise production environment.
  • 3+ years in a senior developer, administrator, or technical lead role on Helix or equivalent ITSM platform.
  • Demonstrated experience supporting Helix ITSM, Smart IT, Digital Workplace, and Service Catalog (SRM) in production.
  • Proven track record building and maintaining REST API integrations between Helix and external enterprise systems.
  • Experience with Incident, Change, and Request module configuration - workflows, approvals, templates, and self-service intake.
  • Experience operating multi-tier Helix environments (AR Server, Mid-tier, RSSO/SSO, database layer).

Technical Skills
  • AR System: forms, active links, filters, escalations, permissions, audit configuration, SQL/reporting on AR schema.
  • Helix Platform / Innovation Studio: record definitions, views, processes, rules, deployment (preferred).
  • Digital Workplace & Service Catalog: service definitions, catalog items, questionnaires, approval mappings.
  • Smart IT: configuration, plugins, incident/change/task creation flows.
  • Integration: REST/SOAP APIs, webhooks, JSON/XML, authentication (OAuth 2.0, SAML, API keys, service accounts).
  • Scripting/development: Java, JavaScript, or equivalent for AR filters, web APIs, and custom extensions.
  • Database: SQL query and performance analysis (SQL Server and/or Oracle - match your environment).
  • Reporting: Helix native reporting, dashboards, Pentaho, or equivalent BI within Helix ecosystem.

Soft Skills
  • Strong problem-solving and analytical skills - comfortable diagnosing failures from audit trails and logs.
  • Excellent communication - translates technical issues for business stakeholders and service owners.
  • Ability to prioritize in a migration environment with competing demands and tight timelines.
  • Detail-oriented with solid documentation habits.

Preferred Qualifications
  • Extensive experience with BMC Helix 25.x / 26.x
  • Experience with BMC Helix AI / HelixGPT / cognitive chatbot configuration and integration.
  • Familiarity with SailPoint, Device42, or similar IAM/CMDB platforms.
  • Experience building KPI/observability frameworks on Helix-native tooling (audit-based metrics, custom snapshot tables, scheduled aggregation).
  • ITIL foundation or practical ITSM process knowledge (Incident, Change, Request, Catalog).
  • Experience in telecommunications, media, or large enterprise environments.
  • Exposure to ServiceNow migration projects (source or target side).
  • Experience with SOX-controlled access provisioning workflows.
  • Java development for AR System API and mid-tier extensions.
  • Familiarity with Git and CI/CD for Helix deployment pipelines.

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