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Bmc Helix Administrator Jobs (NOW HIRING)

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$60/hr

\n \n \n \n \n We are seeking a BMC Helix Support Engineer\/Admin in Chicago, IL for a hybrid role. \n \n \n \n \n \n Summary: \n \n \n \n \n \n A Level 2.5 BMC Helix Support Engineer bridges the gap ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · On-site

$60/hr

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and ...

Salesforce

Senior BMC Helix Engineer

Senior BMC Helix Developer / Administrator Position Summary Communications is operating and expanding BMC Helix (currently v26.2) as our enterprise IT Service Management and digital service delivery ...

General Dynamics Corporation

BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience. * Experience with SAAS solutions or AWS Cloud environments * Experience with BMC Remedy version 23.x or higher

CEDENT

BMC Remedy Helix Migration Project

$40 - $60/hr

PL/SQL Scripting and Administration BMC Helix ITSM: * AR System Development * Helix ITSM ... Kubernetes Certification (CKA - Certified Kubernetes Administrator) * Experience with performance ...

GDIT

BMC Remedy/Helix Developer

WV · On-site +1

BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience. * Experience with SAAS solutions or AWS Cloud environments * Experience with BMC Remedy version 23.x or higher

GDIT

BMC Remedy/Helix Developer

WV · On-site +1

BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience. * Experience with SAAS solutions or AWS Cloud environments * Experience with BMC Remedy version 23.x or higher

GDIT

BMC Remedy/Helix Developer

WV · On-site +1

BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience. * Experience with SAAS solutions or AWS Cloud environments * Experience with BMC Remedy version 23.x or higher

GDIT

BMC Remedy/Helix Developer

WV · On-site +1

BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience. * Experience with SAAS solutions or AWS Cloud environments * Experience with BMC Remedy version 23.x or higher

GDIT

BMC Remedy/Helix Developer

WV · On-site +1

BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience. * Experience with SAAS solutions or AWS Cloud environments * Experience with BMC Remedy version 23.x or higher

TEKsystems

CMDB Consultant

Costa Mesa, CA · Remote

$70/hr

Description Seeking a high level CMDB/BMC Helix Professional to help advance a multi-year CMDB ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

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Bmc Helix Administrator information

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$39K

$73.3K

$152.5K

How much do bmc helix administrator jobs pay per year?

As of Sep 11, 2026, the average yearly pay for bmc helix administrator in the United States is $73,281.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $81,500.00 per year, depending on experience, location, and employer.

What is a BMC Helix Administrator?

A BMC Helix Administrator is an IT professional responsible for managing and maintaining the BMC Helix ITSM (IT Service Management) platform within an organization. Their duties include configuring modules, managing user access, troubleshooting issues, and ensuring the platform operates smoothly to support IT service delivery. They often handle upgrades, customizations, and integrations with other business systems. BMC Helix Administrators work closely with IT teams to optimize service workflows and maintain compliance with organizational policies.

What are the key skills and qualifications needed to thrive as a BMC Helix Administrator?

To thrive as a BMC Helix Administrator, you need expertise in IT service management (ITSM), a solid understanding of BMC Helix platform functionalities, and relevant experience in system administration. Familiarity with tools such as BMC Helix ITSM Suite, Remedy, and certifications like BMC Certified Administrator are typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help administrators excel in troubleshooting and collaborating with IT teams. These skills are essential to ensure seamless IT operations, maintain system integrity, and support business continuity.

What are some common challenges a BMC Helix Administrator faces and how can they be addressed?

BMC Helix Administrators often encounter challenges such as managing system integrations, ensuring platform stability during upgrades, and handling complex user access controls. Keeping up with frequent updates and new features can require continuous learning and proactive communication with IT teams. To address these, administrators benefit from establishing clear documentation, participating in regular training, and collaborating closely with stakeholders to align the platform with evolving business needs. Leveraging BMC community forums and vendor support can also help troubleshoot issues efficiently.

What is the difference between Bmc Helix Administrator vs Bmc Helix Service Desk Analyst?

AspectBmc Helix AdministratorBmc Helix Service Desk Analyst
CertificationsITIL, BMC Helix certificationsITIL, ServiceNow or BMC Helix certifications
Work EnvironmentIT operations, system administrationHelp desk, customer support
Employer & IndustryIT service providers, enterprise IT departmentsIT support centers, service management teams

The Bmc Helix Administrator primarily manages and maintains BMC Helix platform components, focusing on system configuration and performance. In contrast, the Bmc Helix Service Desk Analyst handles user support, incident management, and service requests. While both roles require ITIL knowledge and BMC Helix familiarity, administrators focus on technical setup, whereas analysts focus on end-user support and issue resolution.

What are popular job titles related to Bmc Helix Administrator jobs?

For Bmc Helix Administrator jobs, the most frequently searched job titles are:

Infographic showing various Bmc Helix Administrator job openings in the United States as of September 2026, with employment types broken down into 66% Full Time, 7% Part Time, and 27% Contract. Highlights an 67% In-person, 13% Hybrid, and 20% Remote job distribution, with an average salary of $73,281 per year, or $35.2 per hour.

BMC Helix Support Engineer

Chicago, IL • Hybrid

Appex Innovation
Health Care and Social Assistance • 11 - 50 employees
Learn more about Appex Innovationexternal

$60/hr

Contractor

Re-posted 4 days ago

Job description

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\n We are seeking a BMC Helix Support Engineer\/Admin in Chicago, IL for a hybrid role.<\/b><\/span>\n <\/div>\n
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\n Summary:<\/b><\/span>\n <\/div>\n
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\n A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and advanced administrative\/engineering support. They are responsible for managing, configuring, and optimizing the BMC Helix ecosystem while ensuring seamless IT Service Management (ITSM) operations.Core ResponsibilitiesAdvanced Troubleshooting: Diagnose and resolve complex customer\-reported incidents across ARS, SRM, SmartIT, and Smart Reporting.\n
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\n Job Requirements:<\/span><\/b><\/span>\n
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Workflow & Process Design: Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ecosystem.\n
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System Administration: Maintain foundation data, manage access rights\/security administration, and assist with user onboarding.\n
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Integration Support: Build and maintain REST\-based API integrations with third\-party systems and monitor system performance.\n
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Escalation & Collaboration: Escalate unresolved anomalies directly to BMC Helix R&D while documenting edge cases and contributing to the knowledge base.\n
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Required Qualifications & Skills Experience: Typically 2 to 5 years of hands\-on experience handling BMC Remedy ITSM\/Helix applications.\n
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Technical Depth: Basic to intermediate knowledge of Unix, databases (SQL\/Oracle), Web services, and REST API.\n
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Platform Familiarity: Exposure to modules like Knowledge Management, Asset Management (CMDB), and Digital Workplace (DWP).\n
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Soft Skills: Excellent problem\-solving capabilities, technical documentation skills, and a customer\-focused mindset.\n
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Career ExpectationsEngineers in this role must often be comfortable with on\-call support or rotational shifts (including weekends) to ensure continuous production support. Holding an ITIL or relevant BMC Software certification is highly valued.\n <\/span>\n
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