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$28K

$81.5K

$233.5K

How much do heartsong resort jobs pay per year?

As of Sep 7, 2026, the average yearly pay for heartsong resort in the United States is $81,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $89,500.00 per year, depending on experience, location, and employer.

What is Heartsong Resort?

Heartsong Resort is a luxury resort located in Pigeon Forge, Tennessee, designed to provide guests with an upscale lodging experience near the Great Smoky Mountains. The resort features a variety of accommodations, including suites and villas, along with amenities such as pools, dining options, event spaces, and entertainment. Heartsong Resort is known for its relaxing atmosphere and its proximity to popular attractions, making it a popular destination for families, couples, and groups. Guests can enjoy on-site activities, live performances, and easy access to Dollywood and other local sites. The resort aims to offer a memorable stay with a blend of comfort, convenience, and Southern hospitality.

What types of roles and career advancement opportunities are typically available at Heartsong Resort?

At Heartsong Resort, job seekers can find a variety of roles spanning guest services, housekeeping, food and beverage, recreation, maintenance, and management. Team members often start in entry-level positions but can advance to supervisory or managerial roles through on-the-job training and internal promotion programs. The resort emphasizes teamwork and cross-department collaboration, providing opportunities to develop new skills and take on increased responsibility. Advancement often depends on performance, leadership potential, and a willingness to learn about different aspects of resort operations.

What are the key skills and qualifications needed to thrive as a resort manager, and why are they important?

To thrive as a Resort Manager, you need strong leadership, hospitality management expertise, and experience in guest services, often supported by a degree in hospitality or business. Familiarity with property management systems (PMS), booking software, and budgeting tools is typically required. Exceptional communication, problem-solving, and adaptability are key soft skills that help manage staff and exceed guest expectations. These abilities are crucial for ensuring smooth operations, high guest satisfaction, and financial success in a competitive hospitality environment.

What is the difference between Heartsong Resort vs Front Desk Clerk?

AspectHeartsong ResortFront Desk Clerk
Primary RoleGuest services, reservations, and hospitality management at a resortCheck-in/check-out, guest inquiries, and administrative tasks at a hotel or resort
Required CredentialsHigh school diploma; hospitality experience preferredHigh school diploma; customer service experience
Work EnvironmentResort setting, often outdoors or in hospitality facilitiesIndoor hotel reception area
Industry UsageHospitality, tourism, resort managementHospitality, hotel industry

Heartsong Resort focuses on providing comprehensive guest experiences in a resort environment, often involving more hospitality management duties. In contrast, a Front Desk Clerk primarily handles guest check-ins, reservations, and administrative tasks within a hotel or resort setting. While both roles require customer service skills and similar credentials, Heartsong Resort staff may have broader responsibilities related to overall guest satisfaction and resort operations.

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Heartsong Resort jobs near you
Infographic showing various Heartsong Resort job openings in the United States as of August 2026, with employment types broken down into 76% Full Time, 23% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $81,549 per year, or $39.2 per hour.

House Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

Herschend Family Entertainment

Mountain City, TN • On-site

$11 - $13.25/hr

Full-time

Re-posted 23 days ago

Job description

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a House Attendant (Overnight) who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal House Attendant (Overnight) will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The purpose of the House Attendant is to maintain a professional, positive and upbeat attitude. The host is responsible for distributing clean linens to closets, and ensuring our Laundry Department receives all dirty linens to be washed. The host is responsible to clean, and supply all assigned areas, including room attendant carts, storage rooms, and public areas. The host will provide support to the housekeeping department by running supplies as needed to room attendants and guests upon requests and maintain all floors in a clean and safe manner. This is done all in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
  • Ensures that all dirty linen and trash gets taken from departure rooms
  • Keeps all guest corridors and stairways neat, clean, vacuumed, and dusted
  • Shampoos and extracts carpets, polishes/buffs floors as outlined by Executive Housekeeper on floor schedule and as needed/requested
  • Cleans all linen closets on all 6 floors and empties trash on all floors
  • Restocks guestroom supplies in the linen closets daily
  • Delivers guest requested items when requested by guests
  • Assists the Room Attendants by ensuring linen-chute storage area is clear and blue laundry bins are provided for soiled linen
  • Delivers linen from the laundry to the floors as needed
  • Offers all assistance possible to the guests
  • Assists during deep cleaning times with tasks such as turning mattresses, moving furniture, cleaning bunk beds, and removing sheers and drapes
  • Empties trash from housekeeping areas
  • Transports trash and waste to central disposal area
  • Delivers roll-a-way beds and cribs to guests

Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
  • Must be at least 18 years of age
  • Basic computer knowledge and usage preferred
  • Must be able to successfully pass a background check and drug screen

Knowledge, Skills and Abilities
  • Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
  • Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
  • Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
  • Must be self-motivated and disciplined
  • Must be able to prioritize and complete work assignments on a timely basis
  • Must maintain strict confidentiality and judgment regarding privileged information
  • Must be committed to continuous improvement
  • Must have professional appearance with good personal hygiene
  • Must promote and support a "team" work environment by cooperating and helping co-workers
  • Must be able to be productive in a fast-paced environmentAble to operate floor machinery; floor buffers, carpet extractor, pressure washer, etc
  • Able to meet the physical demands of the job. i.e.: stooping, bending, elevated level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc
  • Able to communicate effectively with Guests and Hosts using approved communication methods
  • Able to add, subtract, multiply and divide with accuracy
  • Able to be flexible and handle frequent changes in priorities
  • Able to perform duties consistent with creating a safe and secure environment for hosts and guests
  • Able to comprehend instructions and retain information
  • Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
  • Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
  • Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Physical and Cognitive Requirements
  • Lifting and Carrying: Position may require occasional to frequent lifting of up to 20 lbs. utilizing company's safety guidelines for safe lifting
  • Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
  • Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
  • Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
  • Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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