Heartsong Resort Jobs (NOW HIRING)

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Resort Trolley Driver who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Resort Trolley Driver checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Resort Trolley Driver is responsible for all aspects of transportation of Resort Guests, to include safety, friendliness, cleanliness and line speed. To be done in a manner consistent with the Values and Mission of The Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greet guests and initiate friendly interaction. Provide guest excellence, which exceeds expectations
• Effectively use empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented
• React calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
• Effectively perform in the role of Resort Trolley Driver to include (but not limited to):
  • Transporting Guests via Trolley in a safe and efficient manner
  • Visually observe surroundings to identify potential safety hazards
  • Clean and organize conveyance daily to present professional appearance
  • Communicate calmly, clearly, and professionally with Guests and Hosts
  • Assist Guests with the loading/unloading of the Trolley, also alerting them of the height of steps and surrounding curbs
  • Assist Guests with the loading/unloading of ECV's, wheelchairs, and strollers
• Complete daily written reports and turn in any necessary paperwork to Parking PIC
• Operate vehicles/work each position in all weather conditions
• Maintain a sense of urgency toward area of operation to reduce Guest wait time
• Use time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
• Assist with other areas in parking as needed/requested by Management
• Wear, keep clean and maintain a themed costume issued by Dollywood
• Perform special projects as directed by Management
• Attend all required Training Classes and Meetings
• Comply with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
• Verbally communicate and enforce Safety rules
• Visually observe Guest actions during operation to prevent safety hazards
• Initiate friendly interaction with guests
• Work varying hours and at different areas when needed
• Maintain confidentiality at all times
• Follow all safety standards to include reporting any violation of standards

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 21 years of age
• Must be able to drive all motor vehicles used in operations - trolley, shuttle van, and truck
• Must have valid Tennessee Commercial Driver's License with a Passenger Endorsement and proof of auto liability insurance
• May be required to provide a copy of personal driving record from home state
• Must have less than three (3) traffic violations on record in the last three (3) years
• Must not have a DUI conviction in the past 15 years on record
• Ability to memorize safety standards & scripted material
• Ability to read/write, comprehend instructions and communicate in English
• Must submit and pass a pre-employment DOT Certified Drug and Alcohol Screening and background check
• Must submit and pass a Motor Vehicle Records check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to be flexible to handle frequent changes in priorities
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to sit, stand or walk for long/short periods of time
• Able to work in a small, confined area
• Able to push and/or pull
• Able to bend at the waist and knees for long periods of time
• Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions
• Able to maintain good personal hygiene and report in a clean costume
• Ability to move about and react quickly in emergency situations
• Give two weeks' notice for requested days off and have all necessary schedule changes approved by leadership
• Ability to tolerate stress due to job responsibilities and serious consequences of making an error
• Able to operate a fire extinguisher
• Able to tolerate detergents and chemicals
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to report to work without being under the influence of or smelling of alcohol
• Able to lift 50 lbs
• Must be willing to perform other work functions as assigned

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world