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Heartland Bank Jobs (NOW HIRING)

Retail Teller

Normal, IL ยท On-site

$18.57 - $20.63/hr

Who We Are Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to ...

$88K - $108K/yr

Who We Are Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to ...

$142K - $182K/yr

Who We Are Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to ...

$73K - $87K/yr

Who We Are Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to ...

$97K - $120K/yr

Heartland Banks mission is to create value for the customer, earn a profit for the Bank, and have fun doing it! At Heartland, employees have the opportunity to make a difference every day. What We ...

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Heartland Bank information

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How much do heartland bank jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for heartland bank in the United States is $25.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $28.85 per hour, depending on experience, location, and employer.

What are the typical opportunities for career advancement at Heartland Bank?

At Heartland Bank, employees often find clear pathways for career growth, whether starting in customer service, lending, or operations. The bank values internal promotion and frequently offers training programs, mentorship, and cross-departmental projects to help staff develop new skills. Advancement can include moving into specialized roles such as commercial lending, branch management, or corporate support functions. Team members are encouraged to take initiative and demonstrate leadership to access higher-level positions and additional responsibilities.

What is the difference between Heartland Bank vs Mortgage Loan Officer?

AspectHeartland BankMortgage Loan Officer
CredentialsBanking license, financial certificationsLoan origination license, financial certifications
Work EnvironmentBank branches, corporate officesClient homes, real estate offices, bank branches
Industry UsageBanking and financial servicesMortgage lending and real estate finance
Common Search/ComparisonBanking rolesMortgage lending roles

Heartland Bank and Mortgage Loan Officers both operate within the financial services industry, but their roles differ. Heartland Bank is a banking institution offering various financial products, while Mortgage Loan Officers specialize in helping clients secure home loans. The credentials overlap, but their work environments and primary functions distinguish them clearly.

What is Heartland Bank?

Heartland Bank is a community-focused financial institution that provides a range of banking services to individuals, families, and businesses. These services typically include personal and business checking and savings accounts, loans, mortgages, credit cards, and online banking solutions. Heartland Bank is known for its personalized customer service and commitment to supporting local communities. The bank also offers financial planning and investment services to help customers manage their financial goals. With multiple branch locations, Heartland Bank aims to make banking convenient and accessible.

What are the key skills and qualifications needed to thrive as a banking professional at Heartland Bank?

To excel as a Banking Professional at Heartland Bank, you typically need a solid background in finance, customer service, and regulatory compliance, often supported by a relevant degree or banking certifications. Familiarity with core banking software, customer relationship management (CRM) systems, and digital banking platforms is important. Strong interpersonal skills, attention to detail, and problem-solving abilities help professionals build trust with clients and effectively resolve issues. These competencies ensure efficient operations, customer satisfaction, and adherence to financial regulations in a banking environment.
More about Heartland Bank jobs
What cities are hiring for Heartland Bank jobs? Cities with the most Heartland Bank job openings:
What states have the most Heartland Bank jobs? States with the most job openings for Heartland Bank jobs include:
What job categories do people searching Heartland Bank jobs look for? The top searched job categories for Heartland Bank jobs are:
Infographic showing various Heartland Bank job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $52,124 per year, or $25.1 per hour.

Customer Care Representative I

Heartland Bank and Trust Company

Normal, IL โ€ข On-site

$19.47 - $21.86/hr

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Text "2659" to (309) 322-9911 to apply.
Wage Range: Min: $17.08, Mid: $19.47, Max: $21.86
A Brief Overview
The Customer Care Representative I provides information and offers creative solutions to callers concerning the Bank's products and services. This position is a multi-functional, customer-oriented individual who relies on instructions and pre-established procedures to perform the functions of the job. This position provides prompt resolutions for customer's concerns via recorded telephone, e-mail, and chat line. The goal of this position is to retain and enhance existing customer relationships and to develop new ones. The Customer Care Representative I reports to the department manager.
What you will do
  • Answer all inquiries about our products, services, policies, and procedures, including all deposit rates as well as promoting and referring bank products and services; promptly provide bank balances, transactions and other account related information to our customers; and quickly diffuse potential conflict and calmly respond to customer's distress to ensure customer satisfaction.
  • Demonstrate organizational and problem-solving skills - own the problem.
  • Become knowledgeable and keep updated about company products, services and information systems in order to resolve problems and promote customer relationships through service and cross sales.
  • Demonstrate excellent communication skills, interest in, and the ability to work with people in a professional manner.
  • Refer and recommend products and services that benefit customers; meet referral and sales goals.
  • Assist with other functions as necessary or requested to complete work accurately and on schedule; demonstrate continuous improvement by proactively offering creative solutions to a problem or concern.
  • Possess excellent verbal and written communication skills and be able to communicate well with a variety of people via phone, e-mail, and chat.
  • Demonstrate the ability to multi-task and shift full focus to a different task in an instant; must be flexible to meet the needs of the department.

Other Qualifications/Requirements
  • Spanish speaking/bilingual preference.
  • H.S. Diploma or GED and minimum 1 year retail, office, bank or other customer service experience preferred or equivalent combination of education and experience.

Who We Are
Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.
Heartland Bank's mission is to "create value for the customer, earn a profit for the Bank, and have fun doing it!" At Heartland, employees have the opportunity to make a difference every day.
What We Offer
At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer.
Physical Demands
  • Regularly: Sitting, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
  • Frequently: Standing, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
  • Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)

Equal Opportunities and Accommodations Statement
Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.
Salary Disclaimer
The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.