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Healthcare Service Desk Jobs (NOW HIRING)

ART CRAFT DISPLAY INC

Crew/Service Desk

Grand Rapids, MI · On-site

$19/hr

Responsibilities include providing excellent communication and customer care to both exhibitors and vendors. This person will manage a service desk during expos/conventions/ tradeshows, which entails ...

New

TEKsystems

Service Desk Technician

Carrollton, TX

$24 - $25/hr

The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT ... Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off ...

NTT DATA

Clinical Service Desk Associate (Remote)

$40K - $63K/yr

Clinical Service Desk Associate (Remote) NTT DATA strives to hire exceptional, innovative and ... A recognized leader in the healthcare space, the company delivers targeted segment solutions ...

CCS

Support, Service Desk II

Clearwater, FL

As a Support Service Desk II, You will help Provide support to internal CCS Medical employees via ... M/F/D/V Company Overview CCS is the strategic partner addressing America's most pressing healthcare ...

New

System One

Service Desk

Pensacola, FL · Remote

... health and welfare benefits coverage options including medical, dental, vision, spending accounts ... care or medical leave status, genetic information, veteran status, marital status, or any other ...

Socket.dev

Service Desk Analyst

Columbus, OH · On-site

$26.44 - $31.25/hr

Join Vorys as a Service Desk Analyst. The position provides technology support for all computer ... health, well-being, and long-term goals. Our benefits include medical, dental, vision, FSA, life ...

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

... Healthcare is seeking an experienced and service-oriented IT Service Desk Lead to support our ... growing technology environment. This role is responsible for managing day-to-day IT service desk ...

kgs

Service Desk Team Lead

Washington, DC · On-site

Monitor queue health, ticket aging, and team workload to ensure balanced distribution of work and ... Analyze service desk metrics and performance data to identify trends, recurring issues, and areas ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

We offer competitive compensation and an extraordinary benefits package including health, dental ... The Service Desk Analyst will serve as the primary Tier 1 point of contact for end users seeking ...

Socket.dev

Service Desk Analyst II, Brewery

Allentown, PA · On-site

$65K - $120K/yr

The Service Desk Analyst II leads daily operations of the service desk, providing expert guidance ... In addition to generous healthcare on day one, stock purchase plan, 401k and more, Full Time Boston ...

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA · On-site

$90K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Mid Service Desk Liaisons ... Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support ...

ClearanceJobs

Service Desk Team Lead Jobs

Service Desk Team Lead Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a ... We offer competitive compensation and an extraordinary benefits package including health, dental ...

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Healthcare Service Desk information

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$11

$23

$36

How much do healthcare service desk jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for healthcare service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are popular job titles related to Healthcare Service Desk jobs?

For Healthcare Service Desk jobs, the most frequently searched job titles are:

Sr. Service Desk Shift Lead

Atlanta, GA • On-site

DMI (Digital Management, Inc.)
See more jobs at DMI (Digital Management, Inc.)external

$141K/yr

Other

Medical, Life, Retirement

Re-posted 21 days ago

Job description


Sr. Service Desk Shift Lead
Job ID
2026-28795
Category
Helpdesk
Location
US-GA-Atlanta
About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Sr. Service Desk Shift Lead to join us.

Duties and Responsibilities:

    Oversee daily service desk operations, ensuring timely resolution of IT incidents and service requests.
  • Lead and mentor a team of service desk technicians, providing guidance and support to enhance performance.
  • Monitor service levels and ensure adherence to established SLAs and KPIs.
  • Act as the primary escalation point for complex technical issues and critical incidents.
  • Coordinate shift schedules, workload distribution, and coverage to maintain 24/7 operational support.
  • Implement and enforce service desk policies, procedures, and best practices.
  • Collaborate with IT leadership to identify process improvements and enhance service efficiency.
  • Conduct training sessions to develop team members' technical skills and customer service capabilities.
  • Generate reports and analyze service desk performance metrics to drive continuous improvement.
  • Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.
  • Facilitate effective communication between the service desk, end users, and other IT teams.
  • Support onboarding of new employees by providing training on IT systems and support processes.

Qualifications

Education and Years of Experience:

  • Bachelor of Science in Information Technology or other related field
  • 2-4 Years of Experience working as a Service Desk Shift Lead

Required and Desired Skills/Certifications:

  • ITIL Preferred

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia

#LI-JL1

Minimum Salary Rate
$141,614.00
Median Salary Rate
$141,614.00
Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

  • Do What's Right - We lead with honesty and integrity.
  • Own the Outcome - We take responsibility and deliver.
  • Deliver for Our Customers - We are relentless about delivering value.
  • Think Bold, Act Smart - We innovate with purpose.
  • Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

  • Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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