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Healthcare Navigator Jobs in Federal Way, WA (NOW HIRING)

Seamar

Community Resource Navigator

Tacoma, WA

$21.50 - $29.25/hr

... Navigator is to provide information and assistance to individuals seeking health coverage ... health care and other local resources that aid them in maintaining a healthy life style. They help ...

MultiCare

Patient Financial Navigator

Tacoma, WA

$26.53 - $40.35/hr

Patient Financial Navigator At MultiCare, you're more than just a job title -- you're part of a ... Minimum three (3) years healthcare collection, financial counseling, insurance benefit verification ...

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See Federal Way, WA salary details

$15

$26

$39

How much do healthcare navigator jobs pay per hour?

As of May 28, 2026, the average hourly pay for healthcare navigator in Federal Way, WA is $26.68, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $28.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Healthcare Navigator, and why are they important?

To thrive as a Healthcare Navigator, you need a solid understanding of healthcare systems, insurance processes, and patient advocacy, often supported by a degree in social work, public health, or a related field. Familiarity with case management software, electronic health records (EHRs), and healthcare regulations is typically required. Strong interpersonal communication, cultural competency, and problem-solving abilities help professionals build trust and effectively guide clients through complex healthcare options. These skills are crucial for ensuring patients receive appropriate care, overcome barriers, and achieve better health outcomes.

How does a Healthcare Navigator typically collaborate with patients and healthcare providers to resolve barriers to care?

Healthcare Navigators work closely with both patients and healthcare providers to identify and address barriers such as insurance issues, appointment scheduling, or understanding treatment plans. They frequently communicate with medical staff to clarify patient needs and coordinate care, while providing ongoing support and education to patients. Navigators often act as advocates, ensuring that patients receive timely services and understand their healthcare options, which requires strong interpersonal and problem-solving skills. This collaborative approach helps improve patient outcomes and streamlines the care process for everyone involved.

What are Healthcare Navigators?

Healthcare Navigators are professionals who help individuals understand and access health insurance coverage and healthcare services. They assist with enrolling in health insurance plans, explain benefits and eligibility, and provide guidance through complex healthcare systems. Navigators often work for government agencies, non-profits, or healthcare organizations and are trained to provide unbiased information. Their main goal is to ensure people receive the coverage and care they need while helping them overcome barriers related to cost, language, or bureaucracy.

What is the difference between Healthcare Navigator vs Patient Advocate?

AspectHealthcare NavigatorPatient Advocate
CredentialsCertifications like Certified Healthcare Navigator or relevant trainingCertifications such as Certified Patient Advocate or related credentials
Work EnvironmentHospitals, clinics, insurance companies, community health programsHospitals, legal settings, community organizations, healthcare facilities
Employer & IndustryHealthcare providers, insurance companies, government programsHealthcare facilities, legal firms, nonprofit organizations
Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsDifferences in advocacy scope, duties, and certification

Healthcare Navigators primarily assist patients in understanding healthcare options and insurance, often working within healthcare organizations or insurance companies. Patient Advocates focus on representing and supporting patients' rights and needs, sometimes in legal or hospital settings. While both roles require knowledge of healthcare systems and certifications, Navigators tend to focus on guidance and enrollment, whereas Advocates emphasize patient rights and legal support.

What are popular job titles related to Healthcare Navigator jobs in Federal Way, WA? For Healthcare Navigator jobs in Federal Way, WA, the most frequently searched job titles are:
What job categories do people searching Healthcare Navigator jobs in Federal Way, WA look for? The top searched job categories for Healthcare Navigator jobs in Federal Way, WA are:
What cities near Federal Way, WA are hiring for Healthcare Navigator jobs? Cities near Federal Way, WA with the most Healthcare Navigator job openings:
Healthcare Navigator jobs near you
Infographic showing various Healthcare Navigator job openings in Federal Way, WA as of May 2026, with employment types broken down into 4% Locum Tenens, 18% Full Time, 76% Part Time, and 2% Nights. Highlights an 79% Physical, 7% Hybrid, and 14% Remote job distribution, with an average salary of $55,501 per year, or $26.7 per hour.
Health Insurance and Services Navigator I

Health Insurance and Services Navigator I

HealthPoint

Kent, WA • On-site

$22.35 - $32.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Salary Range: $22.35 to $32.40 Hourly
Schedule: Monday - Friday, 8a-5p, seeking flexibility and additional support for events in evenings and/or Saturdays (based on office/staffing needs)
Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!
HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.
Position Summary:
The Health Insurance and Services Navigator I ensures HealthPoint patients and community members have access to vital resources such as health insurance, basic food, and transportation by assessing patients' needs to connect them with necessary resources. This role may require occasional travel between sites to provide coverage as needed.
Compensation is dependent on skills and experience.
Your contribution to the team includes:
  • Responsible for assisting clients in recertification and applications for Medicaid, Apple Health, Qualified Health Program, Family Panning, Basic Food, Medicare Savings and other state or federal assistance programs which include identifying and screening clients for eligibility and providing education on relevant programs
  • Maintain and develop working relationships with external organizations such as WHPF, HCA, PH, DSHS and others, to actively advocate and troubleshoot for clients
  • Adhere to exchange and navigator license requirements including recertifications, updates and annual in-service days to ensure HealthPoint's ability to continue to provide navigator services to our patients and community
  • Responsible for providing consistent documentation and patient follow to complete applications processes and ensuring correct assignment of insurance which may include helping patients switch insurance or insurance assignment by completing switch forms or contacting insurance providers directly on behalf of the patient.
  • Maintain confidentiality of patient information in line with exchange and HIPAA guidelines by properly documenting patient interactions in approved programs, and meeting with clients in private spaces where patient information can be openly shared
  • Required to review, build and work reports that may require outreach to specific patient populations to ensure HealthPoint patients are receiving eligible education on available services which includes uninsured, unengaged, and aging out reports
  • Responsible for remaining current and participating in Annual Enrollment and Open Enrollment periods which include actively sharing information with sites on performance, updates and changes along with being a point of contact for questions
  • Represent HealthPoint at community events as determined by leadership to provide insurance, Basic Food, HealthPoint and other resources to clients.
  • Attend internal and external meetings required of the role, which may include presenting material or sharing of information
  • Assist in the development and implementation of outreach activities and materials to enhance and improve customer service and client relationships through internal and external relationships.
  • Implement strategies to collect data on service and access issues as directed through mechanisms such as surveys, questionnaires, and time logs. Identify ways to improve current systems and report the information to appropriate individuals.
  • Contribute to a positive work environment centered around teamwork, collaboration, accountability. Demonstrate respectful, professional, and appropriate behavior.
  • Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence and stewardship into appropriate programs and services.
  • This role may require occasional travel between sites to provide coverage as needed.
  • Other duties as assigned by supervisor
  • Attend and participate in staff meetings, trainings, committees and work group assignments as requested or appropriate.

Must have's you'll need to be successful:
  • Technical College or Associate's Degree and one (1) to two (2) years of experience with Medicaid medical insurance preferred or a combination of education and experience
  • Ability to read and interpret technical and other complex documents. Ability to write routine correspondence such as letters and memos. Ability to present information in one-on-one and small group situations to internal and/or external clients.
  • The ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instruction. Constructive thinking and alternative short-to long-term solutions must be considered. Action plans must be developed and implemented.
  • Preferred knowledge of computer equipment and an intermediate level of Word, Excel & Outlook
  • WHPF Certified Navigator within one (1) month of being hired

Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.
Where to gather your records:
  • If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled.
  • If records do not show any data, please seek guidance from your provider for further assistance.
  • If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.
  • Medical, Dental, and Vision for employees and their families/dependents
  • HSA, FSA plans
  • Life Insurance, AD&D and Disability Coverage
  • Employee Assistance Program
  • Wellness Program
  • PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
  • Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
  • 8 holidays and 3 floating holidays
  • Compassion Time Away up to 40 hours
  • Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
  • Retirement Plan with Employer Match
  • Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
  • Development and Growth Opportunities

To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion
It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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