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Healthcare It Help Desk Jobs (NOW HIRING)

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

Deliver written quarterly account health reviews to customer stakeholders (in coordination with the ... Prior experience in an IT support, help desk, or managed services provider (MSP) environment.

ford agency

IT Help Desk Technician

Washington, DC

$57K - $91K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: Approximately 10 Months (August 31, 2026 - June 30, 2027) Interview Type: In-Person ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Summary : eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to ...

Total Warehouse

IT Help Desk I

Anaheim, CA · On-site

$22 - $30/hr

The IT Help Desk I position provides day-to-day technical support to employees and assists with maintaining the company's IT equipment, user accounts, software, and basic network infrastructure. This ...

MIDWEST FOODS MCC

IT Help Desk

Chicago, IL · On-site

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support ... Health, Dental, Vision, Life, STD/LTD, VL, Accident, Critical Illness Insurance * 401-k with ...

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · On-site

IT Help Desk Specialist Cottingham & Butler is looking to add an IT Help Desk Specialist to our team. Our IT Help Desk Specialists are the front-line technical support for our employees in office and ...

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · Hybrid

IT Help Desk Specialist Cottingham & Butler is looking to add an IT Help Desk Specialist to our team. Our IT Help Desk Specialists are the front-line technical support for our employees in office and ...

Midwest Foods

IT Help Desk

Chicago, IL · On-site

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support ... Health, Dental, Vision, Life, STD/LTD, VL, Accident, Critical Illness Insurance * 401-k with ...

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

$45K - $65K/yr

IT Help Desk I Merrifield, VA Description You are our competitive advantage. Our team of innovators ... Health insurance * Health savings account * Life insurance * Paid time off * Referral program

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Healthcare It Help Desk information

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How much do healthcare it help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for healthcare it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Infographic showing various Healthcare It Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk

New York, NY • On-site

eMazzanti Technologies
Network Security • 1 - 10 employees
Learn more about eMazzanti Technologiesexternal

Full-time

Re-posted 11 days ago

Job description

Description
eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.
We're growing by double digits, offer opportunities for continuous learning about Microsoft Networks, firewall and endpoint security, Cloud computing, Office 365 and Azure. You'll be part of a team that supports each other and works together to ensure customer satisfaction.
Location & Schedule
  • On-site: 4 days per week on-site at the customer site in the Bronx, NY.
  • In-office: 1 day per week at the eMazzanti main office.
  • Residency: Candidates must be local to the Bronx and able to reliably commute to the customer site daily.
  • Type: Full-time position. This is a sole-employment role (no outside or side jobs).

Key Responsibilities
  • Tier 1 Support: Handle, triage, and prioritize Tier 1 IT support requests on-site, ensuring timely resolution and appropriate escalation.
  • Dedicated Resource: Serve as the dedicated technical resource for the assigned nonprofit customer account, owning the day-to-day support relationship.
  • Stakeholder Reviews: Deliver written quarterly account health reviews to customer stakeholders (in coordination with the vCIO and Account Manager) covering uptime and incident summaries, active project status, top risks/recommendations, and a rolling 90-day technical roadmap.
  • Documentation: Build and maintain a comprehensive customer runbook and documentation library - network topology, vendor contacts, escalation paths, backup and recovery steps, and recurring maintenance tasks - and drive down mean time to resolution (MTTR).
  • Cost Optimization: Identify and present cost-saving and grant-eligible technology opportunities appropriate for a budget-conscious nonprofit (e.g., TechSoup, Microsoft nonprofit licensing, WatchGuard nonprofit programs), documenting estimated savings, eligibility, and implementation effort.
  • Consulting: Act as a technical consultant and trusted advisor, making recommendations to customers and internal staff and helping the team resolve complex challenges.
  • Knowledge Sharing: Contribute regular knowledgebase articles and present at internal all-hands meetings to share expertise across the team.
  • On-Call: Provide on-call availability and escalation support for the team during the work week per the on-call schedule.
  • Mentorship: Mentor and support team members, helping colleagues grow their technical and business acumen.

Job Requirements
Understand and solve customer technical problems over the phone or in-person as needs warrant.
  • Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
  • Monitor and troubleshoot back up or other regularly scheduled client work.
  • Work within a ticketing system to track and escalate customer problems
  • Maintain a positive phone demeanor and ensure customer satisfaction
  • Perform remote maintenance as needed.
  • Other duties as assigned.
  • Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others.
  • Spot themes and proactively work to solve them.

Growth & Certification Opportunities
No certifications are required to start. eMazzanti actively supports and encourages professional growth, and this role offers the opportunity to pursue industry-recognized certifications, including:
  • Microsoft 365 - MS-102: Microsoft 365 Administrator and MS-700: Managing Microsoft Teams (toward Microsoft 365 Certified: Administrator Expert).
  • Microsoft Azure - AZ-104: Microsoft Azure Administrator, AZ-700: Designing and Implementing Microsoft Azure Networking Solutions, and AZ-305: Designing Microsoft Azure Infrastructure Solutions (toward Microsoft Azure Network Administrator).
  • WatchGuard - Network Security, Secure Wi-Fi, Identity Security Essentials (formerly Multifactor Authentication), and Endpoint Security.

Professional Expectations
  • Reliable, on time, and prepared for all meetings; no last-minute cancellations without a planned reschedule.
  • Accountability and lead-by-example approach - follow through on commitments, both internally and externally.
  • Active, collaborative team member who contributes to shared company goals

Requirements
Qualifications
  • Prior experience in an IT support, help desk, or managed services provider (MSP) environment.
  • Comfortable owning a client-facing, on-site support role with minimal daily supervision.
  • Strong written and verbal communication skills, including preparing stakeholder-facing reports and presentations.
  • Solid documentation habits and a track record of building and maintaining technical runbooks.
  • Customer-focused mindset with the ability to translate technical work into business value.

Requirements
  • Love of working in a fast-paced environment
  • Good written and verbal skills
  • Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory
  • Technical Aptitude.
  • Desire to make people happy when you solve their computer problem.
  • Solid attendance record
  • Candidate must reside in Bronx.

Apply