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Healthcare Call Center Management Jobs (NOW HIRING)

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

$80 - $100/hr

... healthcare, retail, government, education, telecom, technology e-commerce, and financial services ... Oversee workforce management, including scheduling and performance goal setting. * Develop ...

LIPAPRD

Manager Call Center Operations

Melville, NY · On-site

... programs, behavioral health programs, 401(k) with company match, life insurance, tuition ... In lieu of a degree, a minimum of 15 years in call center management and customer operations ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

... MV's management and supervisor teams to confirm service is high quality.  They oversee all ... Appropriately staff the call center. * Manage and oversee training, scheduling of staff, and re ...

MCI Careers

Call Center Sales Supervisor

Killeen, TX · On-site

... healthcare, retail, government, education, telecom, technology e-commerce, and financial services ... Manage metrics, performance criteria, policies and procedures to improve call center productivity ...

Landry's, LLC.

$60 - $80/hr

The Call Center Manager will supervise all aspects of department and agent's performance ... Accurately and swiftly communicate issues and potential issues to Sr. Management. * Contributes to ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

$40K/yr

... healthcare, retail, government, education, telecom, technology e-commerce, and financial services ... This is a management-level position ideal for individuals with prior experience in customer service ...

Golden Nugget

Call Center Manager

Laughlin, NV · On-site

The Call Center Manager will supervise all aspects of department and agent's performance ... Accurately and swiftly communicate issues and potential issues to Sr. Management. * Contributes to ...

HealthCare Support

Call Center

Lake Mary, FL · On-site

$18 - $19/hr

... healthcare role supporting individuals receiving in-home primary care, chronic care management ... outreach, healthcare call center, or a related role Growth Opportunities * Advancement ...

Maximus

Call Center Manager

Topeka, KS · On-site

... management level. - Managing daily performance against SLAs and KPIs across all customer contact ... Additionally, Maximus provides a variety of benefits to employees, including health insurance ...

RemX

Be Seen First

$16/Hr. Remote Healthcare Call Center Reps. - Must live near Irving,TX

Dallas, TX · On-site

$16/hr

ARE YOU SOMEONE WHO LOVES HEALTHCARE AND THE CALL CENTER ENVIRONMENT!!!! Successful Healthcare ... Ability to manage high call volumes and multitask effectively. * Excellent attention to detail and ...

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Healthcare Call Center Management information

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How much do healthcare call center management jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for healthcare call center management in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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For Healthcare Call Center Management jobs, the most frequently searched job titles are:

Infographic showing various Healthcare Call Center Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center JR Operations Manager

San Antonio, TX • On-site

Trinity Staffing Services
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Trinity Staffing Servicesexternal

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This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Description
Job Description

**Job Summary

**

The Call Center Junior Operations Manager oversees daily call center operations to ensure efficiency, productivity, quality, and excellent service. This role leads supervisors and team leaders, monitors performance, develops employees, and drives process improvements to achieve organizational goals and customer expectations.

**Key Responsibilities

**

  • Lead daily operations and ensure productivity, service quality, and performance targets are met.

  • Oversee supervisors, team leaders, and frontline staff.

  • Monitor KPIs, including productivity, quality, attendance, and customer satisfaction.

  • Coach and develop supervisors and team leaders through regular performance reviews and training.

  • Identify performance gaps and implement improvement plans.

  • Analyze processes and implement workflow improvements to increase efficiency.

  • Communicate goals, updates, staffing needs, and operational trends to leadership and teams.

  • Ensure compliance with company policies, procedures, and regulatory requirements.

  • Partner with HR on employee relations matters and maintain accurate operational records.

**Qualifications

**

  • Bachelor’s degree in Business Administration, Management, or related field preferred, or equivalent experience.

  • 3–5+ years of call center management experience.

  • Experience leading teams in a fast-paced call center environment.

  • Strong leadership, communication, decision-making, analytical, and problem-solving skills.

**Core Competencies

**

  • Leadership & team development

  • Operational planning & execution

  • Performance management

  • Process improvement

  • Strategic thinking

  • Communication & collaboration

You should be proficient in:

  • Leadership / People Management
  • Coaching and Mentoring Experience
  • Operational Metrics & KPI Management
Trinity Staffing Services logo

About Trinity Staffing Services

Sourced by ZipRecruiter

Trinity Staffing Services, a leading San Antonio staffing agency, has been working with local employers for more than 25 years to find the very best employees for their companies. Our experienced recruiters, extensive screening processes and temp-to-hire arrangements help our client companies avoid expensive hiring mistakes. In San Antonio, we place employees in a wide variety of office positions, including clerical, administration and accounting. We also have client companies looking to fill light industrial positions. We work with a large manufacturing company in Seguin, Texas, to recruit entry-level personnel and to manage their contingent work force.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

San Antonio, TX, US

Year founded

1996

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