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Health Service Navigator Jobs (NOW HIRING)

Moffitt Cancer Center

New Patient Service Navigator

$18.64 - $28.53/hr

Summary The New Patient Service Navigator (NPSN) is responsible for managing the end-to-end new ... Preferred Experience * Healthcare or oncology experience * Experience with: • Insurance ...

Advocate Health

Service Navigator/Social Worker

Rome, GA · On-site

$19.75 - $26/hr

Assures efficient and effective management of the Cancer Navigators office on a day-to-day basis by ... Coordinates the day-to-day operations for patient care and customer service activities. * Maintains ...

Moffitt Cancer Center

New Patient Service Navigator

$18.64 - $28.53/hr

Summary The New Patient Service Navigator (NPSN) is responsible for managing the end-to-end new ... Preferred Experience * Healthcare or oncology experience * Experience with: • Insurance ...

Moffitt Cancer Center

New Patient Service Navigator

$18.19 - $27.83/hr

Summary The New Patient Service Navigator (NPSN) is responsible for managing the end-to-end new ... Preferred Experience * Healthcare or oncology experience * Experience with: • Insurance ...

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Health Service Navigator information

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How much do health service navigator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for health service navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Health Service Navigator vs Patient Advocate?

AspectHealth Service NavigatorPatient Advocate
CredentialsCertifications in healthcare navigation or related fieldsCertifications in patient advocacy or healthcare support
Work EnvironmentHospitals, clinics, community health programsHospitals, legal settings, community organizations
Employer & IndustryHealthcare providers, insurance companiesHealthcare facilities, legal aid organizations
Search & Comparison IntentUnderstanding navigation roles in healthcareAssisting patients with healthcare rights and issues

While both roles support patient needs, a Health Service Navigator primarily helps patients understand and access healthcare services, whereas a Patient Advocate focuses on representing and defending patient rights within the healthcare system.

Do you need a degree to be a health service navigator?

A degree is not always required to become a health service navigator, but relevant education such as a background in healthcare, social work, or public health can be beneficial. Many employers also value experience, communication skills, and knowledge of healthcare systems, and some positions may require certification or training programs.

What does a health service navigator do?

A health service navigator helps patients access healthcare services by providing information, coordinating appointments, and guiding them through complex healthcare systems. They often work in healthcare settings, using communication and organizational skills to ensure patients receive appropriate care and support.

What qualifications do you need to be a health service navigator?

To become a health service navigator, candidates typically need a high school diploma or equivalent, along with experience in healthcare, social services, or customer service. Strong communication, organizational skills, and knowledge of healthcare systems are important, and some roles may require certification or training in patient advocacy or health navigation.

What cities are hiring for Health Service Navigator jobs?

Cities with the most Health Service Navigator job openings:

What states have the most Health Service Navigator jobs?

States with the most job openings for Health Service Navigator jobs include:

What are popular job titles related to Health Service Navigator jobs?

For Health Service Navigator jobs, the most frequently searched job titles are:

New Patient Service Navigator

Remote

Moffitt Cancer Center
Hospitals • 10K+ employees
Learn more about Moffitt Cancer Centerexternal

$18.64 - $28.53/hr

Full-time

Re-posted 12 days ago

Moffitt Cancer Center rating

8.2

Company rating: 8.2 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.
As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times' Top Workplaces.
Summary
The New Patient Service Navigator (NPSN) is responsible for managing the end-to-end new patient access experience, including registration, insurance verification support, scheduling, and outbound follow-up. This role ensures patients move efficiently from initial contact through appointment scheduling while minimizing barriers to care.The NPSN operates across inbound and outbound workflows, leveraging standardized processes, technology, and clinical support resources to improve access, increase scheduling efficiency, and enhance patient engagement.Success Measures:• First contact scheduling rate• Insurance verification accuracy• Record collection completeness• Outreach effectiveness and follow-up success• Quality scorecard performance• Reduction in scheduling delays• Patient satisfaction
The New Patient Service Navigator (NPSN) is responsible for managing the end-to-end new patient access experience, including registration, insurance verification support, scheduling, and outbound follow-up. This role ensures patients move efficiently from initial contact through appointment scheduling
while minimizing barriers to care.
The NPSN operates across inbound and outbound workflows, leveraging standardized processes, technology, and clinical support resources to improve access, increase scheduling efficiency, and enhance patient engagement.
Success Measures:
• First contact scheduling rate
• Insurance verification accuracy
• Record collection completeness
• Outreach effectiveness and follow-up success
• Quality scorecard performance
• Reduction in scheduling delays
• Patient satisfaction
Minimum Education Level:
  • High School Diploma/GED

Minimum Experience Required
  • 2 years of experience in patient access, scheduling, call center or customer service
  • May require evening/weekend coverage

Minimum Skills/Specialized Training Required
  • Communication & Customer Service
  • Attention to Detail
  • Time Management & Organization
  • Problem Solving
  • Adaptability in a fast-paced environment
  • Patient-Centered Focus
  • Ability to manage high-volume inbound and outbound call activity
  • Ability to manage multiple priorities
  • Skilled at converting patient contact into scheduled appointments
  • Skilled in overcoming barriers and patient hesitation
  • Ability to maintain detailed and accurate documentation
  • Ability to meet performance targets for productivity and conversion
  • Ability to work in a metrics-driven environment while maintaining a compassionate and professional approach to patient interactions.

Preferred Experience
  • Healthcare or oncology experience
  • Experience with:
    • Insurance verification
    • Revenue cycle workflows
    • High volume scheduling environments

Salary Range
$18.64 - $28.53
Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.
We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.
Moffitt Career Site
If you have the vision, passion, and dedication to contribute to our mission,
then we have a place for you!
1. Equal Employment Opportunity
Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.
2. Reasonable Accommodation
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at HRReceptionists@moffitt.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Read more information about your EEO rights under the law.
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