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Health Insurance Call Center Jobs in Atlanta, GA

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

... Health practice in Cobb County looking for a compassionate, organized, and dependable Call Center ... regarding insurance and patient questions Deliver an exceptional patient experience every day ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

  • Medical

  • PTO

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Health Insurance * Paid Time Off * Incentive Programs * Employee Training and Development * Career ...

Confident Staff Solutions

Call Center Agents

Atlanta, GA · On-site

$14.50 - $19/hr

  • Medical

  • Dental

  • Vision

  • PTO

... health, dental, and vision insurance - Paid time off and holidays - Opportunities for career advancement and professional development - A positive and supportive work environment If you are a ...

Serenity Healthcare, LLC

Call Center Representative

Atlanta, GA · On-site

$19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Representative - Customer Support Join a high-volume inbound call center where your ... Health, dental, and vision coverage (majority employer-paid) * 401(k) retirement plan * Paid time ...

AYS

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

  • Medical

  • Dental

  • Vision

  • PTO

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be ... package, including health, dental, and vision coverage - Paid vacation and sick days ...

Emory Healthcare

Call Center Associate

Atlanta, GA

$18 - $21.93/hr

At Emory Healthcare At Emory Healthcare we fuel your professional journey with better benefits ... And more The Call Center Associate serves as the primary point of contact for patients and patient ...

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

  • Dental

  • Vision

  • PTO

... Call Center Representative to our growing team; who is passionate about helping others and thrives ... Dental, and Optical Insurance (available after 90 days for full-time team members)Employee ...

Emory Healthcare

Call Center Associate

Atlanta, GA · On-site

At Emory Healthcare At Emory Healthcare we fuel your professional journey with better benefits ... And more Description The Call Center Associate serves as the primary point of contact for patients ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Atlanta, GA

Health Insurance Call Center information

See Atlanta, GA salary details

$10

$17

$24

How much do health insurance call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for health insurance call center in Atlanta, GA is $17.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $18.51 per hour, depending on experience, location, and employer.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Atlanta, GA?

For Health Insurance Call Center jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Atlanta, GA look for?

The top searched job categories for Health Insurance Call Center jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Health Insurance Call Center jobs?

Cities near Atlanta, GA with the most Health Insurance Call Center job openings:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Atlanta, GA as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 15% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,828 per year, or $17.2 per hour.

Call Center

Avery Partners

Marietta, GA • On-site

$18 - $20/hr

Other

Re-posted 15 days ago

Job description

Call Center

Marietta, Georgia, United States Or refer someone Job Openings Call Center

Remote Call Center Representative

Hybrid Training Fully Remote $18–$20/hour Full-Time | Monday–Friday | 8:00 AM–4:30 PM

A Women's Health practice in Cobb County looking for a compassionate, organized, and dependable Call Center Representative to serve as the first point of contact for patients while supporting a growing women's health team.

This role begins with 3 months of onsite training at the West Cobb location before transitioning to fully remote work.

Job Duties:

Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient emails and Klara messages promptly Support scheduling and patient inquiries Assist with fax management and documentation Collaborate with internal teams regarding insurance and patient questions Deliver an exceptional patient experience every day

Qualifications:

Experience in a call center, medical office, or customer service environment preferred Familiarity with healthcare systems such as ModMed/EMA preferred Experience with Availity, Cigna, and UHC portals a plus Strong communication and multitasking skills Self-motivated with the ability to work independently from home Reliable high-speed internet and dedicated workspace

Why Join Us?

Fully remote after training Supportive healthcare team environment Consistent weekday schedule Meaningful work helping patients every day

Avery Partners logo

About Avery Partners

Sourced by ZipRecruiter

Established in 2004, Avery Partners was founded by staffing industry veteran Jeff Moore. Avery Partners supplies world class Consulting, Outsourcing and Staffing services across multiple industries. Our recruiters are experts in their fields and deliver 2nd to none services for our clients. Throughout the years Avery Partners has proven time and again its commitment to the success of its clients through both short-term tactical and long-term consulting, outsourcing and staffing initiatives. Avery Partners has progressed from a standard to a preferred to a strategic partner with many of client’s.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Roswell, GA, US

Year founded

2004

Social media

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