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Health Insurance Call Center Jobs in Columbus, GA

MCI Military Recruitment

Remote Call Center Representative

Cusseta, GA · On-site

$15.25 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ... Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ...

MCI Military Recruitment

Remote Call Center Representative

Cusseta, GA · On-site

$15.25 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ... Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ...

Aspen Dental

Bilingual Scheduling Center Agent

Fortson, GA

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ... Comprehensive Health, Dental and Vision insurance offerings * Paid time off * 401K - with generous ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Columbus, GA

Health Insurance Call Center information

See Columbus, GA salary details

$9

$16

$22

How much do health insurance call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for health insurance call center in Columbus, GA is $16.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.21 per hour, depending on experience, location, and employer.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Columbus, GA?

For Health Insurance Call Center jobs in Columbus, GA, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Columbus, GA look for?

The top searched job categories for Health Insurance Call Center jobs in Columbus, GA are:

What cities near Columbus, GA are hiring for Health Insurance Call Center jobs?

Cities near Columbus, GA with the most Health Insurance Call Center job openings:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Columbus, GA as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 16% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,349 per year, or $16 per hour.

Remote Call Center Representative

MCI Military Recruitment

Phenix City, AL • Remote

$14/hr

Full-time

Re-posted yesterday

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers