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Health Care Call Center Representative Jobs (NOW HIRING)

System One

Call Center Representative

Tulsa, OK · On-site

$13.75 - $17.25/hr

Call Center Representative Tulsa, OK | Full-Time | Day Shift System One is hiring a Call Center ... Previous call center, receptionist, medical office, or healthcare experience is a plus * Strong ...

Trice Healthcare

Call Center Representative

Belleville, IL · On-site

$15.50 - $19.50/hr

Call Center Representative Assignment: 6 Months Contract Location: Belleville, IL 62226 Shift: 10 ... Job duties primarily include answering the phone for all of Home Care Services. Education: * High ...

System One

Call Center Representative

Tulsa, OK · On-site

$13.75 - $17.25/hr

Call Center Representative Tulsa, OK | Full-Time | Day Shift System One is hiring a Call Center ... Previous call center, receptionist, medical office, or healthcare experience is a plus * Strong ...

System One Holdings, LLC

Call Center Representative

Tulsa, OK · On-site

$13.75 - $17.25/hr

Call Center Representative Tulsa, OK | Full-Time | Day Shift System One is hiring a Call Center ... Previous call center, receptionist, medical office, or healthcare experience is a plus * Strong ...

System One

Call Center Representative

Tulsa, OK · On-site

$13.75 - $17.25/hr

Call Center Representative Tulsa, OK | Full-Time | Day Shift System One is hiring a Call Center ... Previous call center, receptionist, medical office, or healthcare experience is a plus * Strong ...

System One

Call Center Representative

Tulsa, OK · On-site

$13.75 - $17.25/hr

Call Center Representative Tulsa, OK | Full-Time | Day Shift System One is hiring a Call Center ... Previous call center, receptionist, medical office, or healthcare experience is a plus * Strong ...

Inceed

Call Center Representative

Irving, TX · On-site

$15.25 - $19.25/hr

Experience with call tracking or CRM systems Perks & Benefits: * 3 different medical health ... Call Center Representative opportunity, please submit your resume for consideration. Our client ...

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

Call Center Representative Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. Other assignment as necessary. Extensive ...

Doggett

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

```html Call Center Representative Location: Springdale, AR 72762 Job Overview We are seeking a motivated and customer-focused Call Center Representative to join our team in Springdale, AR. The ideal ...

System One

Call Center Representative

Tulsa, OK · On-site

$13.75 - $17.25/hr

Call Center Representative Tulsa, OK | Full-Time | Day Shift System One is hiring a Call Center ... Previous call center, receptionist, medical office, or healthcare experience is a plus * Strong ...

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Health Care Call Center Representative information

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$10

$17

$25

How much do health care call center representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for health care call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a health care call center representative do?

A Health Care Call Center Representative is responsible for answering incoming calls from patients, healthcare providers, and insurance companies. Their duties include scheduling appointments, providing information about medical services, verifying insurance coverage, and resolving billing or account inquiries. They serve as the first point of contact for many patients and must maintain a high level of professionalism and confidentiality. Excellent communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a health care call center representative?

To thrive as a Health Care Call Center Representative, you need strong communication skills, knowledge of medical terminology, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework. Familiarity with customer relationship management (CRM) systems, call center software, and electronic health records (EHR) platforms is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help representatives effectively address patient concerns and navigate sensitive situations. These skills and qualities are crucial for providing accurate information, ensuring patient satisfaction, and maintaining smooth healthcare operations.

What are some common challenges health care call center representatives face and how can they effectively manage them?

Health Care Call Center Representatives often encounter challenges such as handling high call volumes, addressing sensitive patient concerns, and navigating complex insurance or billing inquiries. Effective time management, active listening, and staying up-to-date with healthcare regulations help representatives provide accurate information while maintaining empathy and professionalism. Regular training and support from supervisors also play a crucial role in managing stress and ensuring consistent, high-quality service.

What is the difference between Health Care Call Center Representative vs Medical Customer Service Representative?

AspectHealth Care Call Center RepresentativeMedical Customer Service Representative
CredentialsHigh school diploma; healthcare knowledge often preferredHigh school diploma; healthcare knowledge often preferred
Work EnvironmentCall centers, healthcare organizations, insurance companiesMedical offices, hospitals, healthcare call centers
Employer & IndustryHealthcare providers, insurance companies, third-party administratorsHospitals, clinics, healthcare insurance firms
Common Search & ComparisonYesYes

Both roles involve assisting patients or clients over the phone, providing information, and handling inquiries. The main difference lies in the job titles used by employers; 'Health Care Call Center Representative' emphasizes call center work within healthcare organizations, while 'Medical Customer Service Representative' may include a broader range of healthcare customer support roles. Both positions require similar skills and credentials, making them closely related in the healthcare industry.

How to become a health care call center representative?

To become a health care call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with medical terminology or health insurance are beneficial, and some employers may require certification in healthcare or related fields. Training is often provided on the job, and proficiency with computer systems and call center software is important.
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What are popular job titles related to Health Care Call Center Representative jobs?

For Health Care Call Center Representative jobs, the most frequently searched job titles are:

Health Care Call Center Representative jobs near you
Infographic showing various Health Care Call Center Representative job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

East Hartford, CT • On-site

Global Channel Management
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Managementexternal

$16 - $19.75/hr

Other

Re-posted 24 days ago

Job description

Call Center Representative

East Hartford, CT, United States

$ 17.00 - 18.00 (US Dollar)

Call Center Representative needs call center/dispatcher experience.

Call Center Representative requires:

  • Must be able to pass 27-30 wpm typing test.
  • Must be able to pass a customer service assessment
  • Must be able to successfully pass a criminal background check and drug test.
  • Can navigate multiple applications and research solutions with ease
  • Love helping people and guiding them to the best solution for their issue
  • Are excited by innovative technology
  • Provide calm conflict resolution and problem solving for frustrated customers
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.

Call Center Representative duties:

  • Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
  • Provide one-to-one telephone contact with consumers and providers.
  • Assist with password resets.
  • Accurately respond to incoming calls received by the call center.
  • Accurately document all interactions with consumers.
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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