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Health Care Call Center Representative Jobs (NOW HIRING)

Medix

Healthcare Call Center Manager

Austin, TX · On-site

$20 - $36.05/hr

The actual posting represents a position at one of our clients. Job Summary Our client is seeking a Healthcare Call Center Representative to lead a team in a high-volume healthcare call center ...

LA Health Solutions

Call Center Representative

Metairie, LA · On-site

$14.50 - $18/hr

DESCRIPTION Monarch Medical Management is seeking a dependable and compassionate Call Center Representative to join our fast-paced, high call volume healthcare call center. As the first point of ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

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Health Care Call Center Representative information

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How much do health care call center representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for health care call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a health care call center representative do?

A Health Care Call Center Representative is responsible for answering incoming calls from patients, healthcare providers, and insurance companies. Their duties include scheduling appointments, providing information about medical services, verifying insurance coverage, and resolving billing or account inquiries. They serve as the first point of contact for many patients and must maintain a high level of professionalism and confidentiality. Excellent communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a health care call center representative?

To thrive as a Health Care Call Center Representative, you need strong communication skills, knowledge of medical terminology, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework. Familiarity with customer relationship management (CRM) systems, call center software, and electronic health records (EHR) platforms is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help representatives effectively address patient concerns and navigate sensitive situations. These skills and qualities are crucial for providing accurate information, ensuring patient satisfaction, and maintaining smooth healthcare operations.

What are some common challenges health care call center representatives face and how can they effectively manage them?

Health Care Call Center Representatives often encounter challenges such as handling high call volumes, addressing sensitive patient concerns, and navigating complex insurance or billing inquiries. Effective time management, active listening, and staying up-to-date with healthcare regulations help representatives provide accurate information while maintaining empathy and professionalism. Regular training and support from supervisors also play a crucial role in managing stress and ensuring consistent, high-quality service.

What is the difference between Health Care Call Center Representative vs Medical Customer Service Representative?

AspectHealth Care Call Center RepresentativeMedical Customer Service Representative
CredentialsHigh school diploma; healthcare knowledge often preferredHigh school diploma; healthcare knowledge often preferred
Work EnvironmentCall centers, healthcare organizations, insurance companiesMedical offices, hospitals, healthcare call centers
Employer & IndustryHealthcare providers, insurance companies, third-party administratorsHospitals, clinics, healthcare insurance firms
Common Search & ComparisonYesYes

Both roles involve assisting patients or clients over the phone, providing information, and handling inquiries. The main difference lies in the job titles used by employers; 'Health Care Call Center Representative' emphasizes call center work within healthcare organizations, while 'Medical Customer Service Representative' may include a broader range of healthcare customer support roles. Both positions require similar skills and credentials, making them closely related in the healthcare industry.

How to become a health care call center representative?

To become a health care call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with medical terminology or health insurance are beneficial, and some employers may require certification in healthcare or related fields. Training is often provided on the job, and proficiency with computer systems and call center software is important.
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For Health Care Call Center Representative jobs, the most frequently searched job titles are:

Health Care Call Center Representative jobs near you
Infographic showing various Health Care Call Center Representative job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Healthcare Call Center Manager

Austin, TX • On-site

Medix
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Medixexternal

$20 - $36.05/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Healthcare Call Center Representative to lead a team in a high-volume healthcare call center environment. The primary responsibilities include overseeing the operations of patient service representatives and referral coordinators, optimizing physician schedules, and managing call center metrics. You will collaborate closely with healthcare professionals and maintain accountability for team performance.
Key Responsibilities
  • Departmental Leadership: Manage and evaluate a team of approximately 22 patient service representatives and referral coordinators, primarily working remotely.
  • Provider Schedule Management: Oversee, adjust, and optimize master schedules for over 38 physicians.
  • Call & Data Operations: Monitor key metrics, queue times, answer rates, and abandoned calls; manage team metrics to ensure optimal performance.
  • Talent Management: Partner with HR on hiring, performance management, and team development.
  • High-Volume Oversight: Drive performance across outbound referral outreach, inbound scheduling, and schedule adjustments due to provider availability changes.

Qualifications
  • Minimum 3+ years of leadership experience in a healthcare call center/service center environment.
  • Solid understanding of medical scheduling workflows, clinic operations, and patient access protocols.
  • Proven success tracking KPIs, call queues, and performance analytics to improve operations.
  • Exceptional communication and interpersonal skills with confidence to collaborate with physicians and executive leadership.

Preferred Skills
  • Experience with EHR & Medical Systems.
  • Background in operational scheduling within Orthopedics or high-volume surgical/specialty practice.
  • Experience managing hybrid or remote workforces.
  • Familiarity with phone queue management, ACD tools, and reporting dashboards.
  • Strong conflict resolution and resilience skills.
  • Ability to identify bottlenecks in workflows and optimize processes for efficiency.

Benefits
  • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
  • Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
  • 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
  • Short Term Disability Insurance.
  • Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
* As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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