Head of Customer Support
Seattle, WA · On-site
Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day. We are looking for a Head of Customer Support to join our team. You'll be ...
Head of Customer Support
Seattle, WA · On-site
Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day. We are looking for a Head of Customer Support to join our team. You'll be ...
Head of Customer Support
Seattle, WA · On-site
Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day. We are looking for a Head of Customer Support to join our team. You'll be ...
Quick apply
Head of Customer Support
Seattle, WA · On-site
Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day. We are looking for a Head of Customer Support to join our team. You'll be ...
Head of Engineering
Seattle, WA · On-site
They are seeking a Head of Engineering to lead the engineering team, define product vision, and ... Required : • 6+ years of experience in software development with at least 2 years in a lead or ...
Head of Engineering
Seattle, WA · On-site
They are seeking a Head of Engineering to lead the engineering team, define product vision, and ... Required : • 6+ years of experience in software development with at least 2 years in a lead or ...
Head of Sales, OSA
Seattle, WA · On-site
$325K - $430K/yr
The role reports to the Global Head of Commercialization, OSA and partners closely with Marketing, Market Access, Medical Affairs, and Product Development. General Responsibilities Commercial ...
Head of Sales, OSA
Seattle, WA · On-site
$325K - $430K/yr
The role reports to the Global Head of Commercialization, OSA and partners closely with Marketing, Market Access, Medical Affairs, and Product Development. General Responsibilities Commercial ...
Head of Engineering
Seattle, WA · On-site
They are seeking a Head of Engineering to lead their engineering team, define product vision, and ... Required : • 6+ years of experience in software development with at least 2 years in a lead or ...
Head of Engineering
Seattle, WA · On-site
They are seeking a Head of Engineering to lead their engineering team, define product vision, and ... Required : • 6+ years of experience in software development with at least 2 years in a lead or ...
Head of Test
Seattle, WA · On-site
$265 - $302/hr
Reporting to the Head of Propulsion & Launch, you will be responsible for standing up the ... Familiarity with test software development: real-time control code (C/C++, LabVIEW RT, or MATLAB ...
Head of Test
Seattle, WA · On-site
$265 - $302/hr
Reporting to the Head of Propulsion & Launch, you will be responsible for standing up the ... Familiarity with test software development: real-time control code (C/C++, LabVIEW RT, or MATLAB ...
Vice President, Product Marketing
Seattle, WA · On-site
$179 - $240/hr
ABOUT THIS ROLE As the Head of Product Marketing, you will be the primary architect of LVT's market ... Serve as the \"voice of the market\" to Product teams, ensuring our development cycle is aligned ...
Vice President, Product Marketing
Seattle, WA · On-site
$179 - $240/hr
ABOUT THIS ROLE As the Head of Product Marketing, you will be the primary architect of LVT's market ... Serve as the \"voice of the market\" to Product teams, ensuring our development cycle is aligned ...
Head of Test
Seattle, WA · On-site
$265 - $302/hr
Reporting to the Head of Propulsion & Launch, you will be responsible for standing up the ... Familiarity with test software development: real-time control code (C/C++, LabVIEW RT, or MATLAB ...
Head of Test
Seattle, WA · On-site
$265 - $302/hr
Reporting to the Head of Propulsion & Launch, you will be responsible for standing up the ... Familiarity with test software development: real-time control code (C/C++, LabVIEW RT, or MATLAB ...
Head of Test
Seattle, WA · On-site
Reporting to the Head of Propulsion & Launch, you will be responsible for standing up the ... Familiarity with test software development: real-time control code (C/C++, LabVIEW RT, or MATLAB ...
Head of Test
Seattle, WA · On-site
Reporting to the Head of Propulsion & Launch, you will be responsible for standing up the ... Familiarity with test software development: real-time control code (C/C++, LabVIEW RT, or MATLAB ...
Executive Assistant to the Head's Office
Redmond, WA · On-site
$100K - $110K/yr
Our community is united by a shared sense of purpose, a love of learning, and an unwavering belief ... Professional development allowance * Up to $1,850 meal allowance for breakfast, lunch, and snacks ...
New
Executive Assistant to the Head's Office
Redmond, WA · On-site
$100K - $110K/yr
Our community is united by a shared sense of purpose, a love of learning, and an unwavering belief ... Professional development allowance * Up to $1,850 meal allowance for breakfast, lunch, and snacks ...
New
Executive Assistant to the Head's Office
Redmond, WA · On-site
$102K - $108K/yr
Our community is united by a shared sense of purpose, a love of learning, and an unwavering belief ... Professional development allowance * Up to $1,850 meal allowance for breakfast, lunch, and snacks ...
New
Executive Assistant to the Head's Office
Redmond, WA · On-site
$102K - $108K/yr
Our community is united by a shared sense of purpose, a love of learning, and an unwavering belief ... Professional development allowance * Up to $1,850 meal allowance for breakfast, lunch, and snacks ...
New
Head of Engineering
$350K/yr
About the Role We are seeking a talented individual to join our team as our first Head of ... Who You Are * 6+ years of experience in software development with at least 2 years in a lead or ...
Quick apply
Head of Engineering
$350K/yr
About the Role We are seeking a talented individual to join our team as our first Head of ... Who You Are * 6+ years of experience in software development with at least 2 years in a lead or ...
Executive Assistant to the Head's Office
Redmond, WA · On-site
$100K - $110K/yr
Our community is united by a shared sense of purpose, a love of learning, and an unwavering belief ... Professional development allowance * Up to $1,850 meal allowance for breakfast, lunch, and snacks ...
New
Quick apply
Executive Assistant to the Head's Office
Redmond, WA · On-site
$100K - $110K/yr
Our community is united by a shared sense of purpose, a love of learning, and an unwavering belief ... Professional development allowance * Up to $1,850 meal allowance for breakfast, lunch, and snacks ...
New
Head of Engineering
Seattle, WA · On-site
$350K/yr
About the Role We are seeking a talented individual to join our team as our first Head of ... Who You Are * 6+ years of experience in software development with at least 2 years in a lead or ...
Head of Engineering
Seattle, WA · On-site
$350K/yr
About the Role We are seeking a talented individual to join our team as our first Head of ... Who You Are * 6+ years of experience in software development with at least 2 years in a lead or ...
Head of Engineering
$350K/yr
About the Role We are seeking a talented individual to join our team as our first Head of ... Who You Are * 6+ years of experience in software development with at least 2 years in a lead or ...
Head of Engineering
$350K/yr
About the Role We are seeking a talented individual to join our team as our first Head of ... Who You Are * 6+ years of experience in software development with at least 2 years in a lead or ...
Director, Business Development - PC/Console
Renton, WA · On-site
$169K - $254K/yr
Reporting into the Head of Digital Licensing & Partnerships , this role is central to sourcing and ... Learning & Development * Exclusive Perks Please review our Applicant Privacy Notice to learn how we ...
Director, Business Development - PC/Console
Renton, WA · On-site
$169K - $254K/yr
Reporting into the Head of Digital Licensing & Partnerships , this role is central to sourcing and ... Learning & Development * Exclusive Perks Please review our Applicant Privacy Notice to learn how we ...
Head of Security Platforms
Seattle, WA · On-site
Continuous Learning: Committed to continuous learning, staying abreast of the latest security ... Leadership Development: Leading a team of dedicated security engineers, they will have ample ...
Head of Security Platforms
Seattle, WA · On-site
Continuous Learning: Committed to continuous learning, staying abreast of the latest security ... Leadership Development: Leading a team of dedicated security engineers, they will have ample ...
Head of Sales (Seattle)
Seattle, WA · On-site
... development of scalable, partner‑led motions across our core verticals. Reporting to the ... the Head of Sales will lead a ~100‑person commercial organization including Heads of Business ...
New
Head of Sales (Seattle)
Seattle, WA · On-site
... development of scalable, partner‑led motions across our core verticals. Reporting to the ... the Head of Sales will lead a ~100‑person commercial organization including Heads of Business ...
New
Head of Security Platforms
Seattle, WA · On-site
Continuous Learning: Committed to continuous learning, staying abreast of the latest security ... Leadership Development: Leading a team of dedicated security engineers, they will have ample ...
Head of Security Platforms
Seattle, WA · On-site
Continuous Learning: Committed to continuous learning, staying abreast of the latest security ... Leadership Development: Leading a team of dedicated security engineers, they will have ample ...
The Learning & Delivery Specialist helps Fortive Operating Companies build the capabilities they ... Own the design and development of change management curriculum and capability-building content, in ...
The Learning & Delivery Specialist helps Fortive Operating Companies build the capabilities they ... Own the design and development of change management curriculum and capability-building content, in ...
Head Of Learning Development information
What does a head of learning development do?
A Head of Learning Development is responsible for designing, implementing, and overseeing training and professional development programs within an organization. They assess employee learning needs, develop strategies to enhance skills, and ensure that training initiatives align with organizational goals. This role often involves managing a team, collaborating with other departments, and measuring the effectiveness of learning programs to drive continuous improvement.
What are the key skills and qualifications needed to thrive as a head of learning development?
To thrive as a Head of Learning Development, you need expertise in instructional design, adult learning principles, and strategic leadership, often supported by a degree in education, HR, or organizational development. Familiarity with learning management systems (LMS), digital content creation tools, and certifications like CPLP or ATD are highly valued. Exceptional communication, stakeholder management, and change leadership skills help drive learning initiatives effectively across the organization. These skills ensure the design and delivery of impactful learning programs that support talent development and organizational goals.
What are the main challenges faced by a head of learning development when implementing new training initiatives across an organization?
One of the primary challenges for a Head of Learning Development is ensuring organization-wide buy-in for new training programs. This often involves aligning training initiatives with business goals, addressing resistance to change among employees, and tailoring content to diverse learning needs. Additionally, managing resources effectively and demonstrating the ROI of learning initiatives to senior leadership are common hurdles. Successful Heads of Learning Development regularly collaborate with department heads and HR to ensure smooth rollout and ongoing improvement of development programs.
What is the difference between Head Of Learning Development vs Learning & Development Manager?
| Aspect | Head Of Learning Development | Learning & Development Manager |
|---|---|---|
| Responsibilities | Oversees overall learning strategy, sets vision, manages teams, and aligns learning initiatives with organizational goals. | Implements training programs, manages day-to-day learning activities, and supports learning projects within departments. |
| Required Credentials | Typically requires advanced degrees in education, HR, or related fields; certifications like CPLP or ATD are common. | Often requires similar certifications and experience in training or HR, but may have less emphasis on strategic planning. |
| Work Environment | Strategic, leadership-focused, often in senior HR or Learning & Development departments. | Operational, team-oriented, working closely with trainers, HR, and employees. |
The Head Of Learning Development focuses on strategic leadership and long-term learning goals, while the Learning & Development Manager handles the implementation and management of training programs. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.
What are popular job titles related to Head Of Learning Development jobs in Bothell, WA?
For Head Of Learning Development jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Head Of Learning Development jobs in Bothell, WA look for?
The top searched job categories for Head Of Learning Development jobs in Bothell, WA are:
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Cities near Bothell, WA with the most Head Of Learning Development job openings:
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Re-posted 21 days ago
Job description
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day.
We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player’s voice and make sure their perspective informs both product and operational decisions
What We're Looking For
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support tools
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United States
We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:
https://www.pulsegames.org/candidate-privacy-policy/