ZipRecruiter

Log In

1

Head Of Client Services Jobs (NOW HIRING)

Businessolver

Director of Client Services (Remote)

The Director of Client Services is a driver of execution. This role is accountable for delivering a ... DIR, VP, Head Of or SVP and above level): Serve as a security contact for the business unit.

Rakuten Advertising

Director, Client Services

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Reporting into our Head of Client Services, you'll be responsible for client expansion, renewals and the smooth day-to-day operation of the client facing teams. Key Responsibilities: * Lead ...

PIMCO

Head of Client Reporting Platform

Manhattan, NY · On-site

$153K/yr

As the Head of Product for Client Reporting , your role will be to work with Account Managers, Fund Product Teams, and Portfolio Management Teams to understand client needs, to deliver an enterprise ...

Two Sigma Investments, LP

Client Services Manager

New York, NY · On-site

$125K - $200K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Two Sigma is seeking a motivated and meticulous Investor Relations professional to join the Client Services team in New York reporting to the Global Head of Client Service. The ideal candidate will ...

Client Services

Client Services Associate

Manhattan, NY · On-site

$80K - $100K/yr

This role involves a broad range of responsibilities, including managing client inquiries and ... service skills, and the ability to collaborate effectively with various internal departments to ...

previous pagenext page

Showing results 21-40

All JobsHead Of Client Services Jobs

Head Of Client Services information

See salary details

$38.5K

$90.9K

$163K

How much do head of client services jobs pay per year?

As of Aug 12, 2026, the average yearly pay for head of client services in the United States is $90,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $109,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a head of client services, and why are they important?

To thrive as a Head Of Client Services, you need strong leadership, client relationship management, and strategic planning abilities, typically supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, project management tools, and data analytics software is highly beneficial. Exceptional communication, problem-solving, and team-building skills help you effectively manage client expectations and lead service teams. These skills ensure client satisfaction, drive business growth, and maintain long-term partnerships.

How does the head of client services typically collaborate with other departments to ensure client satisfaction?

The Head of Client Services works closely with teams such as sales, marketing, product development, and operations to deliver a seamless client experience. This role often serves as the bridge between clients and internal teams, communicating client feedback, setting service expectations, and coordinating responses to client needs. Regular cross-departmental meetings and collaborative problem-solving are essential for addressing challenges and ensuring that client requirements are met efficiently. Strong communication and relationship-building skills are crucial for successfully managing these collaborations.

What does a head of client services do?

A Head of Client Services leads the client services team within an organization, ensuring excellent service delivery and strong client relationships. They oversee client onboarding, manage high-level client communications, and develop strategies to improve customer satisfaction and retention. This role often involves supervising account managers, analyzing client feedback, and collaborating with other departments to meet client needs. The Head of Client Services also plays a key role in resolving complex client issues and ensuring the team's performance aligns with organizational goals.
What cities are hiring for Head Of Client Services jobs? Cities with the most Head Of Client Services job openings:
What are the most commonly searched types of Of Client Services jobs? The most popular types of Of Client Services jobs are:
Who are the top companies hiring for Head Of Client Services jobs? The top employers for Head Of Client Services jobs are:
What states have the most Head Of Client Services jobs? States with the most job openings for Head Of Client Services jobs include:
Head Of Client Services jobs near you
Infographic showing various Head Of Client Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $90,947 per year, or $43.7 per hour.

Head of Client Success Management (RCM)

Calpion/Plutus Health

Addison, TX • On-site

Full-time

Re-posted 22 days ago

Job description

Salary:

About Plutus Health Inc

Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC2 Certification. We are dedicated to helping healthcare providers improve their financial performance through innovative solutions, operational excellence, and client-centric service delivery. Our expertise spans multiple healthcare specialties, enabling us to deliver measurable outcomes for our clients nationwide.

Plutus Health Inc. has been recognized on the Inc. 5000 list of the fastest-growing private companies in America and ranked among the Top 100 fastest-growing companies in the Dallas area. Additionally, the company has been
a 2024 finalist in the EY Entrepreneur Of The Year awards.

Job Summary

The Head of Client Success Management (RCM) will lead the overall client engagement strategy, client retention initiatives, operational alignment, and growth across enterprise healthcare accounts. This executive leadership role is responsible for building and scaling a high-performing Client Success organization focused on delivering exceptional customer experience, operational excellence, revenue growth, and long-term strategic partnerships.

The ideal candidate will possess deep expertise in Revenue Cycle Management (RCM), including physician and facility billing operations, client implementations, operational transitions, process optimization, denials management, collections, and strategic account growth. This individual will act as a trusted advisor to executive client stakeholders while partnering closely with internal operations, delivery, finance, sales, product, and offshore leadership teams.

The Head of CSM will drive client satisfaction, retention, expansion opportunities, and overall business performance while ensuring seamless collaboration between clients and internal cross-functional teams.

Key Responsibilities

Client Success Leadership

  • Lead and oversee the Client Success Management organization for all RCM client engagements.
  • Develop and execute strategic client success initiatives to improve retention, satisfaction, and long-term account growth.
  • Build scalable frameworks, processes, and governance models for client engagement and relationship management.
  • Serve as the executive escalation point for strategic client concerns and critical operational issues.
  • Drive a customer-first culture across operational and leadership teams.

Client Relationship Management

  • Establish strong executive-level relationships with clients and serve as a trusted strategic advisor.
  • Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) with enterprise clients.
  • Ensure client expectations, KPIs, SLAs, and operational deliverables are consistently achieved.
  • Drive customer satisfaction initiatives and ensure exceptional client experience throughout the engagement lifecycle.
  • Partner with clients to identify operational improvements, optimization opportunities, and expansion initiatives.

Operational & Revenue Cycle Leadership

  • Collaborate closely with operations leadership to ensure service delivery excellence across all accounts.
  • Provide strategic guidance on RCM workflows, billing operations, denials management, AR recovery, process improvements, and quality initiatives.
  • Monitor operational KPIs including AR Days, Collections, Clean Claim Rate, Denial Trends, Productivity, and Client Satisfaction metrics.
  • Ensure alignment between client expectations and operational capabilities.
  • Support large-scale implementations, operational transitions, and process transformation initiatives.

Growth & Strategic Expansion

  • Identify opportunities for revenue growth within existing client accounts.
  • Partner with Business Development and Executive Leadership on upselling and cross-selling opportunities.
  • Contribute to strategic planning, market intelligence, and product/service expansion initiatives.
  • Support contract renewals, pricing discussions, and enterprise account growth strategies.

Team Leadership

  • Build, mentor, and lead a high-performing team of Client Success Managers and operational leaders.
  • Drive accountability, performance management, and leadership development within the CSM organization.
  • Foster collaboration between onshore and offshore teams to ensure operational alignment and client success.
  • Establish clear performance metrics, reporting structures, and communication cadences.

Cross-Functional Collaboration

  • Partner with Finance, Operations, Sales, Product, Technology, and Executive Leadership teams.
  • Ensure seamless communication between internal stakeholders and external clients.
  • Support process improvement initiatives and organizational transformation projects.
  • Collaborate with implementation and delivery teams to ensure successful onboarding and client transitions.

Required Qualifications

  • Bachelors degree in Healthcare Administration, Business Administration, Finance, or related discipline required.
  • 12+ years of experience in Revenue Cycle Management (RCM) operations and client-facing leadership roles.
  • Minimum 5+ years of leadership experience managing Client Success, Account Management, or Enterprise Healthcare Accounts.
  • Strong knowledge of physician and/or hospital revenue cycle operations.
  • Proven experience managing enterprise healthcare client relationships.
  • Demonstrated success leading onshore and offshore operational teams.
  • Strong understanding of healthcare KPIs, financial performance metrics, and operational reporting.
  • Experience leading Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).
  • Excellent communication, negotiation, stakeholder management, and executive presentation skills.
  • Ability to manage multiple enterprise accounts and complex operational engagements.
  • Experience working with EMR/EHR and practice management systems such as Epic, Cerner, Meditech, Athenahealth, eClinicalWorks, or similar platforms.
  • Willingness to travel as required by business needs.

Preferred Qualifications

  • Experience in outsourced healthcare RCM/BPO environments preferred.
  • Participation in HFMA, AAHAM, or related healthcare professional organizations preferred.
  • MBA or advanced healthcare/business degree preferred.
  • Strong analytical and operational transformation experience.
  • Experience supporting multi-specialty healthcare organizations.

Ideal Skills

  • Executive Leadership
  • Client Success Strategy
  • Revenue Cycle Management (RCM)
  • Account Growth & Retention
  • Denials Management
  • AR Optimization
  • Healthcare Operations
  • Strategic Planning
  • Process Improvement
  • Team Leadership
  • Stakeholder Management
  • Offshore Team Management
  • Operational Excellence
  • Customer Relationship Management
  • Data Analytics & KPI Reporting

Why Join Plutus Health

Fast-growing healthcare technology and RCM organization

  • Opportunity to lead strategic enterprise client relationships
  • Collaborative leadership environment
  • High-impact executive role with growth opportunities
  • Competitive compensation
  • Exposure to large healthcare systems and enterprise clients

Flexible remote work environment with leadership visibility