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Head Of Claims Jobs in Decatur, GA (NOW HIRING)

AXIS Capital

Head of Claims Value Stream

Alpharetta, GA · On-site

AXIS is seeking a Head of Claims Value Stream to join our Business Technology Services (BTS) division. This role is accountable for end-to-end ownership of the Claims value stream, driving enterprise ...

Vega Claims

Claims Manager

Atlanta, GA · On-site

$110 - $150/hr

Perform other duties as required by the Head of Claims. About You * Minimum 10 years of hands-on insurance claims handling experience. * Minimum 5 years of specific experience handling complex ...

Vega Claims

Claims Manager

Atlanta, GA · On-site

Perform other duties as required by the Head of Claims. About You * Minimum 10 years of hands-on insurance claims handling experience. * Minimum 5 years of specific experience handling complex ...

BrightLink

Head of Marketing

Roswell, GA · On-site

Head of Marketing Department: Go-to-Market Reports To: VP, Sales Job Type: Full-Time About ... Work with Product to keep external claims accurate and grounded in what our products do. * Plan and ...

AIG

Claims Law Firm Junior Analyst

Atlanta, GA

$500K/yr

About the role Reporting directly to the NAM Head of Law Firm Management, the role will be responsible for supporting the contracting of claims Law Firms, engaging in the collection of Law Firm due ...

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All JobsHead Of Claims JobsHead Of Claims Jobs in Decatur, GA

Head Of Claims information

See Decatur, GA salary details

$81.5K

$123.9K

$173.8K

How much do head of claims jobs pay per year?

As of Sep 4, 2026, the average yearly pay for head of claims in Decatur, GA is $123,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,000.00 and $137,700.00 per year, depending on experience, location, and employer.

What does a head of claims do?

A Head of Claims is responsible for overseeing the entire claims department within an insurance company or organization. They develop and implement claims management strategies, ensure compliance with regulations, and work to improve processes for handling claims efficiently and fairly. This role often involves managing a team, analyzing claims data, and collaborating with other departments to minimize risk and enhance customer satisfaction. The Head of Claims also handles escalated or complex claims issues and ensures consistent application of company policies.

What are the key skills and qualifications needed to thrive as a head of claims, and why are they important?

To thrive as a Head of Claims, you need deep expertise in claims management, insurance policies, and regulatory compliance, usually backed by a relevant degree and extensive industry experience. Familiarity with claims management systems, analytics tools, and certifications such as AIC or CPCU are highly valued. Leadership, strategic thinking, and strong communication skills set top performers apart in this role. These competencies ensure effective team leadership, efficient claim resolutions, and compliance with internal and external standards, all of which are vital for organizational success.

What are the main challenges the head of claims faces in managing a diverse claims team?

As Head Of Claims, one of the primary challenges is balancing operational efficiency with high-quality customer service, especially when leading a team with varying levels of expertise. You’ll need to ensure consistent training, foster a collaborative environment, and implement best practices across multiple lines of claims. Managing change—such as adopting new technologies or regulatory updates—while keeping the team motivated and aligned with company goals is also critical. Effective communication and strong leadership are essential for overcoming these challenges and ensuring smooth claims processing.

What is the difference between Head Of Claims vs Claims Manager?

AspectHead Of ClaimsClaims Manager
ResponsibilitiesOversees entire claims department, sets strategic direction, manages senior staffManages daily claims operations, supervises claims staff, handles complex claims
Required CredentialsTypically requires extensive industry experience, relevant certifications (e.g., CPCU, ARM)Requires claims handling experience, certifications may be preferred
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational focus, team management, direct claims processing

The Head Of Claims holds a senior leadership role responsible for strategic oversight of the claims department, while the Claims Manager focuses on daily operations and team management. Both roles require industry experience and relevant certifications, but the Head Of Claims has broader responsibilities and a higher level of strategic involvement.

What are the most commonly searched types of Of Claims jobs in Decatur, GA?

The most popular types of Of Claims jobs in Decatur, GA are:

What job categories do people searching Head Of Claims jobs in Decatur, GA look for?

The top searched job categories for Head Of Claims jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Head Of Claims jobs?

Cities near Decatur, GA with the most Head Of Claims job openings:

Head Of Claims jobs near you
Infographic showing various Head Of Claims job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $123,876 per year, or $59.6 per hour.

Head of Claims Value Stream

AXIS Capital

Alpharetta, GA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Job description

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

How does this role contribute to our collective success?
AXIS is seeking a Head of Claims Value Stream to join our Business Technology Services (BTS) division. This role is accountable for end-to-end ownership of the Claims value stream, driving enterprise-wide transformation across claims capabilities, technology platforms, and operating models.
As a strategic partner to Claims executive leadership, this role will define and execute a multi-year vision and investment strategy that enhances business performance, improves customer outcomes, and drives sustainable competitive advantage. The role blends business and technology leadership, with full accountability for value realization, financial performance, and delivery outcomes across the claims ecosystem.

The Head of Claims Value Stream will lead a globally distributed, cross-functional organization, shaping how AXIS delivers claims capabilities through modern Agile practices, emerging technologies, and continuous innovation.
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What will you do in this role?

  • Own end-to-end performance of the Claims value stream, including strategy, execution, financials, and measurable business outcomes (e.g., cycle time, loss ratio, cost efficiency, customer experience).

  • Define and drive the enterprise Claims technology and process strategy, aligning with corporate objectives and long-term growth priorities.

  • Develop and manage a multi-year investment roadmap and portfolio, balancing business value, cost, risk, and speed-to-market.

  • Act as the primary technology advisor to Claims executive leadership, shaping strategic decisions and influencing enterprise priorities.

  • Establish and govern value realization frameworks, ensuring all investments are tied to quantifiable business outcomes.

  • Lead large-scale transformation initiatives, including platform modernization, automation, advanced analytics, and AI-enabled capabilities.

  • Oversee the design and evolution of the Claims operating model, ensuring alignment between business, technology, and delivery teams.

  • Drive cross-functional alignment across underwriting, finance, operations, and risk to optimize end-to-end value delivery.

  • Build and lead a high-performing, globally distributed organization, including senior leaders across product management, engineering, architecture, and delivery.

  • Own portfolio financials, including budgeting, forecasting, cost optimization, and ROI realization for a significant investment portfolio.

  • Establish governance and accountability structures to ensure execution excellence, risk management, and regulatory compliance.

  • Manage strategic vendor and partner relationships, optimizing value from external capabilities and services.

  • Foster a culture of innovation and continuous improvement, leveraging emerging technologies to differentiate AXIS's claims capabilities in the market.

  • Champion and mature Agile and product operating models at scale, driving consistency, accountability, and performance.

  • Represent AXIS externally in industry forums, partnerships, and innovation ecosystems.

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About You
We are looking for a forward-thinking, enterprise leader who brings a balance of strategic vision, operational excellence, and deep domain expertise. You are comfortable operating at the executive level while also driving disciplined execution across complex, matrixed environments.
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What you need to have

  • 12-15+ years of progressive leadership experience, including senior or executive roles in technology and business transformation

  • Extensive experience within the insurance domain (P&C), with deep expertise in claims

  • Proven track record of leading large-scale transformation programs and delivering measurable business outcomes

  • Experience owning and managing large investment portfolios and budgets with clear accountability for ROI and value realization

  • Demonstrated ability to influence and partner with executive stakeholders

  • Strong experience with Agile, product-based operating models, and modern software delivery practices at scale

  • Proven ability to lead global, matrixed organizations, including leading leaders and building high-performing teams

  • Deep understanding of claims systems, data/analytics, automation, and emerging technologies (e.g., AI/ML)

  • Strong financial acumen, including business case development, cost optimization, and portfolio prioritization.

  • Exceptional strategic thinking, problem-solving, and decision-making capabilities.

  • Outstanding communication and executive presence, with the ability to influence at all levels of the organization.

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Critical skills that align to our values

  • Building Strategic Relationships: Establish trusted partnerships with executive stakeholders and external partners to advance enterprise goals.

  • Communicating with Impact: Influence and align senior leaders through clear, compelling communication and storytelling.

  • Driving Business Outcomes: Deliver measurable results tied directly to financial performance, operational efficiency, and customer value.

  • Developing Leaders and Organizations: Build leadership pipelines, foster talent, and create a high-performance culture.

  • Making Disciplined, Enterprise Decisions: Leverage data, analytics, and judgment to make decisions that optimize enterprise-wide outcomes.

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Role Factors
In this role, you will typically be required to:

  • Embrace the hybrid culture offered at AXIS, working in the office approximately 3 days per week.

  • Operate in a fast-paced, highly matrixed global environment with significant executive interaction.

  • Travel as needed to support global teams, leadership alignment, and strategic initiatives.

  • NYC/NJ preferred, but not limiting

For this position, we currently expect to offer a base salary in the range of $230,000 to $260,000. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.

In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

Where this role is based in the United States of America, this role is [Exempt/Non-Exempt] for FLSA purposes.

This posting is for an existing vacancy.

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