Head Expediter Jobs (NOW HIRING)

Role Summary
Current below
The Warehouse & Repair Centre Head is responsible for centralized spare parts management, repair operations, refurbishment, and technical escalation support for all USA Tech Centres.

This role ensures machine uptime, fast service response, controlled inventory, and repair quality, directly impacting customer satisfaction and repeat business.
Suggested below
The Warehouse & Repair Centre Head owns centralized service parts planning, warehouse execution, depot repair/refurbishment operations, and technical escalation support for all USA Tech Centres.

This role ensures high parts availability, fast turnaround repairs, disciplined inventory control, and repeat-failure reduction-directly improving machine uptime, service responsiveness, and customer satisfaction.

Essential Functions & Key Responsibilities

1. Warehouse & Spares Management
   Current
   Plan and manage spare parts inventory for all USA operations
   Ensure high spares availability with optimized inventory turns
   Define min-max levels and critical spares stocking strategy
   Coordinate inbound logistics, storage, and dispatch
   Ensure accurate inventory records and traceability
   Suggested (benchmark additions: service-parts execution, inventory accuracy controls, SLAs, WMS/ERP discipline)
   Own service parts planning across USA Tech Centres using demand forecasting, ABC classification, and critical spares strategy
   Define and manage min-max, reorder points, and service-level targets (fill-rate / backorder control)
   Run warehouse execution: receiving, put-away, pick/pack/ship, expediting, and packaging standards for high-value components
   Maintain inventory accuracy through cycle counting, audits, and disciplined transaction processing (WMS/ERP)
   Establish clear fulfillment SLAs to Zone Heads and service teams (standard vs expedite turnaround)
   Manage slow-moving/obsolete inventory controls and disposition processes while protecting availability

1. Repair & Refurbishment Operations
   Current
   Lead centralized repair of spindles, servo drives, motors, CNC controllers
   Establish standardized repair workflows and quality checkpoints
   Ensure repair turnaround time (TAT) meets defined targets
   Manage refurbishment of returned or demo machines where applicable
   Validate repaired components before release to field service
   Suggested (benchmark additions: depot repair standards, intake triage/RMA, test documentation, repair-vs-replace discipline)
   Own depot repair operations for spindles, drives, motors, and controllers with standardized diagnostics, work instructions, and test protocols
   Implement intake triage (RMA/RGA) with clear disposition: warranty vs non-warranty, repair vs replace, priority tiers
   Enforce quality gates: incoming inspection, in-process checks, final validation, and documented test results prior to release
   Drive repair TAT performance through capacity planning, scheduling, and standard repair turnaround tiers by component type
   Maintain repair history and failure-code data to improve reliability and reduce repeat issues

1. Service Escalation Support
   Current
   Act as escalation point for complex service issues
   Support field service teams with technical guidance and parts
   Coordinate root cause analysis and corrective actions
   Reduce repeat failures through structured feedback loops
   Suggested (benchmark additions: escalation cadence, knowledge base, closure discipline)
   Serve as the central escalation point for complex technical issues, supporting Zone/field teams with rapid diagnostics and containment actions
   Coordinate technical support and parts prioritization for uptime-critical breakdowns (expedite workflow and decision authority)
   Lead structured RCA and corrective actions (CAPA-style discipline) with documented closure, owners, and timelines
   Build and maintain a knowledge base of repeat failures, repair learnings, and recommended field actions
   Run a recurring escalation review with Zone Heads/service leadership to focus on top uptime drivers and prevent recurrence

1. Cost, Quality & Process Discipline
   Current
   Control repair costs versus replacement
   Drive continuous improvement in repair quality and efficiency
   Maintain documentation for repair procedures and test reports
   Ensure compliance with company standards and safety norms
   Suggested (benchmark additions: cost governance, supplier/vendor mgmt, ESD/calibration, CI tools)
   Create a repair-vs-replace decision framework with cost targets and governance to control total service cost
   Improve repair yield and reliability through standardized processes, training, and quality system discipline
   Maintain documentation: work instructions, repair travelers, test reports, calibration/verification records, and traceability
   Manage external repair vendors/suppliers where needed (lead time, quality, cost, warranty recovery)
   Enforce safety, 5S, and compliance practices in warehouse and repair operations (including ESD controls where applicable)

1. Team Leadership & Coordination
   Current
   Lead warehouse, repair engineers, logistics, and admin staff
   Set targets and monitor performance of repair and logistics teams
   Coordinate with Country Head and Zone Heads on priorities
   Build a disciplined, execution-focused operations culture
   Suggested (benchmark additions: coverage planning, cross-training, KPI rhythm)
   Lead, coach, and develop warehouse, logistics, repair, and admin teams with clear roles, expectations, and accountability
   Plan capacity/coverage (shifts and escalation support as needed), cross-train critical roles, and build bench strength
   Establish daily/weekly performance rhythm: ship performance, TAT, backlog, fill-rate, accuracy, and escalation closures
   Coordinate priorities with Country Head and Zone Heads to align inventory, repairs, and technical support with business needs
   Build an execution culture centered on speed, accuracy, quality, safety, and ownership

1. Performance Metrics (KPIs)
   Current
   Spare parts fill rate
   Inventory turns
   Repair turnaround time (TAT)
   Repeat failure percentage
   Repair cost savings vs replacement
   Support effectiveness to field service teams
   Suggested (benchmark additions: inventory accuracy, on-time ship, escalation closure time)
   Spare parts fill rate / backorder rate
   Inventory turns + slow-moving/obsolete reduction
   Inventory accuracy (cycle count / audit performance)
   Repair TAT by category (spindle/drive/controller) + backlog aging
   First-pass repair quality / repeat failure percentage
   Repair cost savings vs replacement + warranty recovery (where applicable)
   On-time shipment performance (standard + expedited)
   Escalation closure time and effectiveness (repeat issue reduction)

Requirements

Qualifications & Experience
Current
Bachelor's degree in Mechanical / Electrical / Mechatronics Engineering
12-18 years experience in CNC service, repair, or operations
Strong knowledge of:
CNC spindles, drives, motors, controllers
Spare parts planning and warehouse operations
Experience managing technical teams and workflows
Strong problem-solving and process orientation
Suggested (benchmark additions: ERP/WMS, depot repair leadership, documentation discipline)
Bachelor's degree in Mechanical / Electrical / Mechatronics Engineering (or equivalent experience)
12-18 years experience in CNC service, depot repair, spares, or service operations leadership
Strong knowledge of CNC spindles, drives, motors, controllers, and service-parts planning/warehouse execution
Experience with ERP/WMS inventory transactions, traceability, cycle counting, and service-level management
Proven leadership of technical teams with standardized workflows, documentation, and KPI discipline

Work Environment & Physical Demands
Frequent exposure to warehouse, repair, and customer manufacturing environments with hazards such as noise, electricity, chemicals/coolants, heavy equipment, and automated/manual machinery.
Physical demands include standing/walking on shop floors, occasional bending and lifting/carrying parts or fixtures, and periodic extended hours to support escalations and urgent service needs.