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Head Customer Service Rep Jobs in Rochester, MN (NOW HIRING)

Zumbrota Drivetrain

Customer Service

Zumbrota, MN

$16.75 - $23/hr

Customer Service Representative The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email ...

Zumbrota Drivetrain

Customer Service

Zumbrota, MN · On-site

$20 - $25/hr

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional ...

Zumbrota Drivetrain

Customer Service

Zumbrota, MN · On-site

$20 - $25/hr

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional ...

Zumbrota Drivetrain

Customer Service

Zumbrota, MN · On-site

$20 - $25/hr

Description The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide ...

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Head Customer Service Rep information

See Rochester, MN salary details

$10

$19

$27

How much do head customer service rep jobs pay per hour?

As of May 30, 2026, the average hourly pay for head customer service rep in Rochester, MN is $19.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.25 per hour, depending on experience, location, and employer.

What is the difference between Head Customer Service Rep vs Customer Service Supervisor?

AspectHead Customer Service RepCustomer Service Supervisor
ResponsibilitiesOversees customer service team, develops strategies, handles escalationsManages daily team operations, trains staff, monitors performance
CredentialsExperience in customer service, strong communication skillsSimilar experience, often with leadership training
Work EnvironmentCustomer service department, collaborative settingOffice-based, team management environment
Industry UsageCommon in large organizations, call centersWidely used across industries for team oversight

The Head Customer Service Rep typically focuses on strategic leadership and handling escalations, while the Customer Service Supervisor manages daily team operations and performance. Both roles require customer service experience, but the Head Customer Service Rep often has a broader scope and leadership responsibilities.

What are the most commonly searched types of Customer Service Rep jobs in Rochester, MN? The most popular types of Customer Service Rep jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Head Customer Service Rep jobs? Cities near Rochester, MN with the most Head Customer Service Rep job openings:
Head Customer Service Rep jobs near you
Customer Service

Customer Service

Zumbrota Drivetrain

Zumbrota, MN

$16.75 - $23/hr

Other

Posted 18 days ago

Job description

Customer Service Representative

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide exceptional customer service resolving customer issues effectively while working in a fast-paced, high-volume environment.

Essential Duties & Responsibilities:
  • Takes incoming calls and make outbound calls to and from customers to address and resolve requests and concerns such as warranty questions, return good authorizations, call tags, etc.
  • Create and maintain various internal Company reports including sales spreadsheets, returns, international documents required for shipping, UPS tracking, and others.
  • Examine records and related documents and correspondence to effectively address questions or concerns. Follow up with Customers to assure satisfaction and resolution.
  • Communicate with other departments such as Shipping/Receiving, Accounting, and Purchasing as needed to address customer questions, requests, or complaints.
  • Exercises discretion and judgment and draws on detailed understanding of the company's policies and practices in resolving customer issues.
Requirements

Preferred Education and Experience:

  • High school diploma or equivalent required. Some college coursework preferred.
  • 1+ year experience in a customer service role for a medium or large size corporation
  • Proficiency using Microsoft Office products including Excel, Outlook and Word.
  • Experience with Great Plains a plus.

Knowledge and Personal Attributes:

  • Strong organizational and communication skills, with a team orientated philosophy, and problem-solving skills.
  • Have extraordinary telephone etiquette and be able to communicate effectively with internal and external customers.
  • Strong attention to detail as well as accurate data entry skills.
  • Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines.
  • Ability to understand issues and make systematic and rational judgments based on relevant information.
  • Comfortable using the following tools on a continual basis: computer, 10 key, telephone, copier, and fax.
  • Ability to multitask is a must.

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