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Hdi Support Center Manager Jobs (NOW HIRING)

Acuity, Inc.

L1 & L2 Manager

Washington, DC · On-site

Modern Desktop Administrator Associate or HDI Support Center Manager. Technical Skills * ITSM Tools: ServiceNow, Remedy, or Jira Service Management. * Technical Support: Windows 10/11, Office 365 ...

ValidaTek, Inc.

IT Service Mgr

Arlington, VA · On-site

$80K - $130K/hr

All candidates must have an HDI Support Center Manager or equivalent certification. * All candidates must have a current TS/SCI clearance. * Candidates must have a bachelor's degree with a major in a ...

ValidaTek, Inc.

Help Desk Lead/CAB Manager

Arlington, VA · On-site

$100K - $135K/hr

All candidates must have an HDI Support Center Manager or equivalent certification. * All candidates must have a current TS/SCI clearance. * Candidates must have a bachelor's degree with a major in a ...

ICF

Service Desk Manager

Washington, DC · Hybrid

HDI Support Center Manager certification or equivalent * Experience using data and analytics to manage service desk performance, including dashboard-driven reporting and ticket trend analysis

Sims Limited

Global Help Desk Manager

Chicago, IL · On-site

Certifications (Preferred) • ITIL Foundation or higher. • HDI Support Center Manager. • Microsoft, Ivanti, or related service management certifications. Key Competencies • Strong people ...

ValidaTek

Help Desk Lead/CAB Manager

Arlington, VA · On-site

All candidates must have an HDI Support Center Manager or equivalent certification. * All candidates must have a current TS/SCI clearance. * Candidates must have a bachelor's degree with a major in a ...

Aretec Inc

ACE ASD Shift Supervisor

Ashburn, VA · On-site

$15.25 - $19.50/hr

HDI Support Center Team Lead certification.Prior CBP or DHS supervisory experience.Experience using ServiceNow for ticket and performance management. Equal Opportunity EmployerAretec, Inc. is an ...

ActioNet, Inc.

Project Manager

Washington, DC · On-site

... HDI) Certification - Support Center Manager • ServiceNow certification Company : ActioNet specializes in AI-Enabled Mission Engineering, Digital Modernization, Critical Infrastructure, C5ISR ...

ActioNet

Enterprise Operations Manager

Washington, DC · On-site

Help Desk Institute (HDI) Certification - Support Center Manager * ServiceNow certification ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman ...

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Hdi Support Center Manager information

See salary details

$22.5K

$67.9K

$121K

How much do hdi support center manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for hdi support center manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Hdi Support Center Manager jobs?

For Hdi Support Center Manager jobs, the most frequently searched job titles are:

Infographic showing various Hdi Support Center Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Help Desk Manager

Westchester, IL • On-site

Solaris Health Holdings LLC
See more jobs at Solaris Health Holdings LLCexternal

$72K - $94K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Job Type
Full-time
Description
GENERAL SUMMARY
  • Work Location: 2245 Enterprise Drive (Suite 4506) Westchester, IL 60154
  • starting range: $72,904-94,785
  • We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package!

Benefits:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • Pet Insurance
  • Health savings account
  • Paid sick time
  • Paid time off
  • Paid holidays
  • Profit sharing
  • Retirement plan

The Help Desk Manager is responsible for leading and overseeing the organization's IT support services to ensure timely, effective, and high-quality technical assistance for all users. The primary responsiblity of the Help Desk Manager role is to maintain the efficient operation of the IT help desk by managing support staff, resolving technical issues, improving service delivery, and ensuring customer satisfaction. The Help Desk Manager also develops support processes, monitors performance metrics, coordinates with other IT teams, and implements continuous improvements to minimize system downtime and enhance the overall user experience while supporting the organization's business objectives.
ESSENTIAL JOB FUNCTION/COMPETENCIES
The responsibilities and duties described in this job description are intended to provide a general overview of the
position. Duties may vary depending on the specific needs of the affiliate or location you are working at and/or state
requirements. Responsibilities include but are not limited to:
  • Lead the daily operations of the IT Help Desk, ensuring timely resolution of technical issues and adherence to established service level agreements (SLAs).
  • Supervise and develop Help Desk staff by recruiting, training, coaching, scheduling, and conducting performance evaluations to maintain a high-performing support team.
  • Manage the incident, service request, and problem management processes to ensure efficient issue resolution and continuous service improvement.
  • Monitor Help Desk performance by analyzing key performance indicators (KPIs), preparing reports, and implementing strategies to improve service quality and customer satisfaction.
  • Develop and maintain Help Desk policies, procedures, knowledge base articles, and standard operating procedures to ensure consistent and effective support.
  • Coordinate with IT infrastructure, cybersecurity, application, and vendor teams to resolve complex technical issues, implement system changes, and support organizational technology initiatives.
  • Ensure compliance with organizational policies, security standards, regulatory requirements, and IT best practices while protecting sensitive information and maintaining system integrity.
  • Manage Help Desk resources, software tools, and technology assets while identifying opportunities to improve operational efficiency, reduce downtime, and enhance the overall end-user support experience.
  • Coordinate with Technical and Application teams on tier 1 support responsibilities for help desk, escalation workflows and cross training.
  • Performs other position related duties as assigned.
  • Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health
  • Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the
  • Annual Compliance Training.

Requirements
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
  • CompTIA A+ (or equivalent technical certification) required.
  • CompTIA Network+ preferred.
  • CompTIA Security+ preferred.
  • ITIL Foundation preferred.
  • Microsoft Certified: Modern Desktop Administrator Associate (for Microsoft environments) preferred.
  • HDI Support Center Manager (specifically for Help Desk leadership) preferred.

KNOWLEDGE SKILLS ABILITIES
  • Ability to lead, motivate, coach, and develop Help Desk staff while managing workloads, performance, and employee development.
  • Comprehensive knowledge of IT systems, including desktop operating systems, hardware, software applications, networks, cloud services, cybersecurity principles, and IT service management (ITSM) tools.
  • Ability to identify root causes of technical issues, evaluate solutions, prioritize competing demands, and make sound decisions in a fast-paced evironment.
  • Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical users while delivering exceptional customer service.
  • Ability to manage multiple priorities, implement process improvements, oversee service delivery, and ensure compliance with service level agreements (SLAs) and organizational policies.
  • Strong organizational, time management, and interpersonal skills with the ability to collaborate effectively across IT teams, business units, vendors, and stakeholders to achieve operational objectives.
  • Knowledge in healthcare systems operations such as EMR.
  • Proficient in Microsoft Windows software, including server, office, and exchange.
EDUCATION REQUIREMENTS
  • Bachelor's degree required.
EXPERIENCE REQUIREMENTS
  • Five (5) years of progressively responsible experience in Information Technology support, including at least two (2) years in a supervisory or team lead role within an IT Help Desk, Service Desk, or Technical Support environment.
REQUIRED TRAVEL
  • Travel required to office locations in Illinois and Indiana.
  • May require travel to Colorado and Washington state.
PHYSICAL DEMANDS Carrying Weight 1-25 lbs. 26-50 lbs. Pushing/Pulling Frequency Frequent from 34% to 66% Occasionally from 2% to 33% Frequency 1-25 lbs. 100 + lbs. Lifting - Height, Weight Floor to Chest, 1 -25 lbs. Floor to Chest, 26-50 lbs. Floor to Waist, 1-25 lbs. Floor to Waist, 26-50 lbs. Seldom, up to 2% Seldom, up to 2% Frequency Occasional: from 2% to 33% Seldom: up to 2% Occasional: from 2% to 33% Seldom: up to 2%

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