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Hdi Service Center Manager Jobs (NOW HIRING)

Empower AI Inc.

Service Center Manager

Washington, DC · On-site

$116K/yr

Help Desk Institute Support Center Manager ( HDI-SCM ) certification. * Experience implementing, managing, and modernizing Tier 0 services and reporting. PHYSICAL REQUIREMENTS: This position requires ...

Empower AI Inc.

Service Center Manager

Washington, DC · On-site

$179K/yr

Help Desk Institute Support Center Manager ( HDI-SCM ) certification. * Experience implementing, managing, and modernizing Tier 0 services and reporting. PHYSICAL REQUIREMENTS: This position requires ...

Empower AI Inc.

Service Center Manager

Washington, DC · On-site

$179K/yr

Help Desk Institute Support Center Manager ( HDI-SCM ) certification. * Experience implementing, managing, and modernizing Tier 0 services and reporting. PHYSICAL REQUIREMENTS: This position requires ...

Dayton Freight

Service Center Manager

Louisville, KY · On-site

About the Service Center Manager Position Looking for a leadership role where you can truly make an impact? As a Service Center Manager , you'll be at the heart of the operation. You'll be driving ...

Dayton Freight

Service Center Manager

Saint Paul, MN · On-site

Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate ...

Dayton Freight

Service Center Manager

Roseville, MN · On-site

Overview Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with ...

Dayton Freight

Service Center Manager

Roseville, MN · On-site

Overview Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with ...

Dayton Freight

Service Center Manager

East Peoria, IL · On-site

$85K - $105K/yr

Overview Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with ...

Valvoline

Service Center Manager

Channahon, IL · On-site

$18.50/hr

Assistant Service Center Manager $18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As an Assistant Service Center Manager (ASCM), you are the right hand of the ...

Valvoline

Service Center Manager

Portage, IN · On-site

$18.50/hr

Assistant Service Center Manager $18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with Match As an Assistant Service Center Manager (ASCM), you are the right hand of the ...

Hackbarth Delivery Service Inc.

$60K - $70K/yr

Position Summary The Service Center Manager oversees all service center operations and is responsible for maintaining high standards of quality, responsiveness, and customer satisfaction. This role ...

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Hdi Service Center Manager information

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$21K

$79.1K

$141K

How much do hdi service center manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for hdi service center manager in the United States is $79,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $95,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Hdi Service Center Manager jobs?

For Hdi Service Center Manager jobs, the most frequently searched job titles are:

Infographic showing various Hdi Service Center Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $79,094 per year, or $38 per hour.

Service Center Manager

Washington, DC • On-site

Empower AI Inc.
IT Services • 1 - 5K employees
Learn more about Empower AI Inc.external

$116K/yr

Full-time

Re-posted 11 days ago

Key responsibilities

  • Manage the day-to-day operations of the Service Center, including Service Desk, Desktop Support, incident and IT service request management, and communication with users.

  • Oversee Service Desk personnel, ensure ticket ownership from generation to completion, and monitor service levels to optimize customer support processes.

  • Coordinate staffing, training, and operational efficiency of the Service Center staff, and ensure project scope, schedule, and budget are maintained.

Job description

Overview
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.
Responsibilities
Overview:
The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and tracking, ticket escalation, communications and notifications, mobile services support, management of knowledge-based articles and SOPs. The SCM shall be responsible for overseeing SD personnel, responsible for total ticket ownership (from generation through completion) of service requests within the enterprise ticket management system, and the ACD. The Service Center Manager is responsible for ensuring efficient and timely Tier 0, Tier I, and Tier II Desktop support, achieving service levels, and optimizing customer support processes to improve satisfaction.
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
Responsibilities:
  • Responsible for the day-to-day Servicer Center for a moderately complex technical program
  • Responsible for the training, staffing, and operational efficiency of the Service Center staff.
  • Responsible for the administrative/operational leadership of the Service Center within the program guidelines set by the Program Manager and DOS CA customer.
  • Monitors project to ensure work scope, schedule, and budget are well defined and maintained
  • Provides the coordination between resource managers/supervisors and ensures all necessary reviews and approvals are received
  • May conduct performance/project analyses during phase-down to benefit future/other projects/missions/programs
  • Performs related duties as assigned

Qualifications
Requirements:
  • ITIL Foundation Level Certification Version 5 or higher.
  • At least seven years of technical experience managing, maturing, and modernizing a 24/7/365 Service Desk for geographically dispersed users, with end-to-end service delivery of similar size, scope, and complexity.
  • Experience implementing and managing Service Center communications and reporting, with strategic and operational planning experience.
  • Secret clearance.

Preferred:
  • Help Desk Institute Support Center Manager (HDI-SCM) certification.
  • Experience implementing, managing, and modernizing Tier 0 services and reporting.

PHYSICAL REQUIREMENTS:
This position requires the ability to perform the below essential functions:
  • May require occasional travel between work centers or to client sites.
  • Some after-hours or on-call support may be necessary.
  • On-site work in a secure government or contractor facility.
  • Must be able to work in a high-security environment and comply with all relevant security protocols.
  • Standing for long periods.
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Repeatedly lift and carry weight up to 30 pounds

Travel by land or air transportation 5 %
About Empower AI
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.
If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.
Pay Band Min
USD $116,220.00/Yr.
Pay Band Max
USD $179,890.00/Yr.

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