Overview At Gallagher, we're looking for an Client Service Manager to join our Commercial team. In this role, you'll lead efforts to deliver exceptional service and solutions to our clients. You'll ...
Overview At Gallagher, we're looking for an Client Service Manager to join our Commercial team. In this role, you'll lead efforts to deliver exceptional service and solutions to our clients. You'll ...
Client Service Manager
Lake Mary, FL · On-site
As a Personal Lines Client Service Manager I, you'll play a key role in delivering high-quality service to our clients, ensuring their needs are met with care and precision. This is your chance to ...
Client Service Manager
Lake Mary, FL · On-site
As a Personal Lines Client Service Manager I, you'll play a key role in delivering high-quality service to our clients, ensuring their needs are met with care and precision. This is your chance to ...
WI · On-site
$65K - $85K/yr
Our Brookfield, WI office has an excellent opportunity to join us as a Client Service Manager. This individual will be focused on onboarding and servicing our clients. We're looking for someone with ...
WI · On-site
$65K - $85K/yr
Our Brookfield, WI office has an excellent opportunity to join us as a Client Service Manager. This individual will be focused on onboarding and servicing our clients. We're looking for someone with ...
Client Service Manager
Westborough, MA · On-site
$63K - $106K/yr
Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver ...
Client Service Manager
Westborough, MA · On-site
$63K - $106K/yr
Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver ...
Client Service Manager
West Columbia, SC · On-site
West Columbia Job Type: Full-Time Position Summary We are seeking an experienced Client Service Manager to lead daily operations supporting mail services, logistics, indexing, imaging, records ...
Client Service Manager
West Columbia, SC · On-site
West Columbia Job Type: Full-Time Position Summary We are seeking an experienced Client Service Manager to lead daily operations supporting mail services, logistics, indexing, imaging, records ...
Client Service Manager
Glen Carbon, IL · On-site
Manage an assigned group of client accounts in a Branch and help keep service clear, timely, and useful. * Be the main point of contact for assigned group of accounts and help keep work moving from ...
Client Service Manager
Glen Carbon, IL · On-site
Manage an assigned group of client accounts in a Branch and help keep service clear, timely, and useful. * Be the main point of contact for assigned group of accounts and help keep work moving from ...
Client Service Manager
Riverside, CA · On-site
$335/day
Work closely with Night Managers to maintain outstanding service quality. * Maintain accurate client information and inspection records using our CRM. * Partner with our Sales Team by identifying new ...
Client Service Manager
Riverside, CA · On-site
$335/day
Work closely with Night Managers to maintain outstanding service quality. * Maintain accurate client information and inspection records using our CRM. * Partner with our Sales Team by identifying new ...
The Client Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. * Seeking a self-motivated ...
The Client Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. * Seeking a self-motivated ...
Interact with commercial property and casualty clients to provide daily program servicing and client relationship management. Participate with the account team to conduct exposure analysis, risk ...
Interact with commercial property and casualty clients to provide daily program servicing and client relationship management. Participate with the account team to conduct exposure analysis, risk ...
Client Service Manager
Middletown, NY · On-site
$90K - $115K/yr
The Client Service Manager (CSM) oversees the overall Sales and Service functions, and ensures that all operational functions are completely and properly performed by the staff. All this, while ...
Client Service Manager
Middletown, NY · On-site
$90K - $115K/yr
The Client Service Manager (CSM) oversees the overall Sales and Service functions, and ensures that all operational functions are completely and properly performed by the staff. All this, while ...
Client Service Manager
$90K - $115K/yr
The Client Service Manager (CSM) oversees the overall Sales and Service functions, and ensures that all operational functions are completely and properly performed by the staff. All this, while ...
Client Service Manager
$90K - $115K/yr
The Client Service Manager (CSM) oversees the overall Sales and Service functions, and ensures that all operational functions are completely and properly performed by the staff. All this, while ...
Client Service Manager
Manhattan, NY · On-site
$49K - $59K/yr
... a service that exceeds expectation. At the very heart of the marketing process is the client ... Our clients will rely on you to coordinate and manage all aspects of launching our product at all ...
Client Service Manager
Manhattan, NY · On-site
$49K - $59K/yr
... a service that exceeds expectation. At the very heart of the marketing process is the client ... Our clients will rely on you to coordinate and manage all aspects of launching our product at all ...
Client Service Manager
Lake Success, NY · On-site
$90K - $115K/yr
The Client Service Manager (CSM) oversees the overall Sales and Service functions, and ensures that all operational functions are completely and properly performed by the staff. All this, while ...
New
Client Service Manager
Lake Success, NY · On-site
$90K - $115K/yr
The Client Service Manager (CSM) oversees the overall Sales and Service functions, and ensures that all operational functions are completely and properly performed by the staff. All this, while ...
New
We are looking for an Assistant Client Service Manager. This position is essential in supporting our Client Service Manager in day to day operations and ensuring our clients receive exceptional ...
We are looking for an Assistant Client Service Manager. This position is essential in supporting our Client Service Manager in day to day operations and ensuring our clients receive exceptional ...
Client Service Manager
Manhattan, NY · On-site
$36 - $37/hr
Reporting to Operations Manager, the role is responsible and accountable for all aspects of the day-to-day management of the mail and printing service across all client facilities. The manager is ...
Quick apply
Client Service Manager
Manhattan, NY · On-site
$36 - $37/hr
Reporting to Operations Manager, the role is responsible and accountable for all aspects of the day-to-day management of the mail and printing service across all client facilities. The manager is ...
Client Service Manager
Manhattan, NY · On-site
$36 - $37/hr
Reporting to Operations Manager, the role is responsible and accountable for all aspects of the day-to-day management of the mail and printing service across all client facilities. The manager is ...
Client Service Manager
Manhattan, NY · On-site
$36 - $37/hr
Reporting to Operations Manager, the role is responsible and accountable for all aspects of the day-to-day management of the mail and printing service across all client facilities. The manager is ...
Client Service Manager
Omaha, NE · On-site
$55K - $60K/yr
Client Satisfaction and Care Plan Management * Oversee all clients within a territory from the time ... Ensure all forms (in-person consultation, service agreement,etc) are completed thoroughly and ...
Client Service Manager
Omaha, NE · On-site
$55K - $60K/yr
Client Satisfaction and Care Plan Management * Oversee all clients within a territory from the time ... Ensure all forms (in-person consultation, service agreement,etc) are completed thoroughly and ...
Client Service Manager
Kearney, NE · On-site
$55K - $60K/yr
Client Satisfaction and Care Plan Management * Oversee all clients within a territory from the time ... Ensure all forms (in-person consultation, service agreement,etc) are completed thoroughly and ...
Client Service Manager
Kearney, NE · On-site
$55K - $60K/yr
Client Satisfaction and Care Plan Management * Oversee all clients within a territory from the time ... Ensure all forms (in-person consultation, service agreement,etc) are completed thoroughly and ...
Client Service Manager II
Chicago, IL · On-site
$83K/yr
Description About the Role Liberty Mutual is hiring a Client Services Manager II to own the service experience for a portfolio of customers of all sizes and levels of complexity. Working under ...
Client Service Manager II
Chicago, IL · On-site
$83K/yr
Description About the Role Liberty Mutual is hiring a Client Services Manager II to own the service experience for a portfolio of customers of all sizes and levels of complexity. Working under ...
Work closely with internal service partners to provide the best client experience. * Attend trade ... Strong organizational and time management skills * Proficiency with MS Office applications and the ...
Work closely with internal service partners to provide the best client experience. * Attend trade ... Strong organizational and time management skills * Proficiency with MS Office applications and the ...
Hcm Client Service Manager information
What is an HCM Client Service Manager?
An HCM (Human Capital Management) Client Service Manager is a professional responsible for managing client relationships and ensuring the successful delivery of HCM solutions, such as payroll, benefits administration, and HR software. They act as the main point of contact for clients, addressing inquiries, resolving issues, and coordinating with internal teams to deliver services. Their role often involves understanding client needs, providing training and support, and ensuring overall client satisfaction with HCM products or services.
What are the key skills and qualifications needed to thrive as an HCM Client Service Manager?
To thrive as an HCM Client Service Manager, you need a solid understanding of human capital management (HCM) principles, customer service expertise, and preferably a bachelor's degree in business or a related field. Familiarity with HCM software platforms like Workday, SAP SuccessFactors, or ADP, along with relevant certifications, is often required. Outstanding problem-solving, communication, and relationship-building skills help you effectively address client needs and foster long-term partnerships. These competencies are crucial for ensuring client satisfaction, successful HCM system adoption, and ongoing business growth.
What are some common challenges HCM Client Service Managers face when supporting clients, and how can they prepare for them?
HCM Client Service Managers often encounter challenges such as handling complex client inquiries about HR, payroll, and benefits systems, managing multiple client accounts simultaneously, and navigating frequent changes in regulations or client needs. To prepare, it's helpful to stay current on HCM software updates, develop strong communication and organizational skills, and foster collaborative relationships with internal technical and implementation teams. Proactively anticipating client questions and maintaining detailed documentation can also help streamline issue resolution and improve client satisfaction.
What are popular job titles related to Hcm Client Service Manager jobs?
For Hcm Client Service Manager jobs, the most frequently searched job titles are:
Client Service Manager
Rolling Meadows, IL • On-site
Gallagher
• Insurance Services • 10K+ employees10,000+ employees
Full-time
Re-posted 25 days ago
Key responsibilities
Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensure proper coverage
Build and maintain strong relationships with clients through timely responses and strong customer service
Support the team in addressing client risk management needs through consultative conversations and personalized strategies
Arthur J. Gallagher & Co. rating
7.6
Based on 93 frontline employees who took The Breakroom Quiz
Job description
Introduction
Overview
How you'll make an impact
About You
Compensation and benefits
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
At Gallagher, we’re looking for an Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.
How you'll make an impact
You’ll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you’ll play a key role in delivering high-quality solutions. You’ll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards.
Here’s what you’ll do:
- Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage
- Build and maintain strong relationships with clients through timely responses and strong customer service
- Support your team in addressing client risk management needs through consultative conversations and personalized strategies.
- Conduct regular audits to ensure compliance with regulations and maintain high service standards.
- Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits
- Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
- Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.
- Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.
About You
Here’s what you’ll bring to the role:
- Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience
- OR-
- High School degree/GED with a minimum 8+ years client service and/or claims management experience.
- A Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- A desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- A collaborative mindset to work with teams across Gallagher.
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Qualifications:Here’s what you’ll bring to the role:
- Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience
- OR-
- High School degree/GED with a minimum 8+ years client service and/or claims management experience.
- A Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- A desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- A collaborative mindset to work with teams across Gallagher.
What Arthur J. Gallagher & Co. employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Arthur J. Gallagher
Sourced by ZipRecruiter
Industry
Insurance services
Company size
10,000+ Employees
Headquarters location
Rolling Meadows, IL, US
Year founded
1927