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Hcm Client Service Manager Jobs (NOW HIRING)

CTR Payroll

HCM Client Representative

Warrendale, PA · On-site

At CTR, we are focused on providing exceptional customer service to are clients and are passionate ... Working in a fast-paced, growing payroll and human capital management technology company, we see ...

CTR Payroll

HCM Client Representative

Warrendale, PA · On-site

At CTR, we are focused on providing exceptional customer service to are clients and are passionate ... Working in a fast-paced, growing payroll and human capital management technology company, we see ...

Seven Springs Wealth Group LLC

THE ROLE The Client Service Manager serves as the operational expert of the Diamond Team, partnering closely with Wealth Advisors and Wealth Associates to ensure every recommendation is implemented ...

Empyrean

Client Service Manager

Houston, TX · On-site

JOB SUMMARY The Client Service Manager is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with ...

Clark Land Resources

Client Service Manager

Hutto, TX · On-site

$64/hr

Client Service Manager (Right-of-Way) Location: Central Texas (Hybrid) Reports To: Senior Leadership Salary: $64/hour Industry: Utilities Employment Type: Full Time About the Role Clark Land ...

Bergen Logistics

Client Service Manager

Kennesaw, GA · On-site

$21 - $23/hr

The Client Service Manager is the main liaison between the clients and the Bergen Logistics warehouse teams, office, and technical staff. They provide responsive, friendly, and helpful customer ...

VCA Animal Hospitals

Client Service Manager

Ithaca, NY · On-site

Client Service Manager- The CSR manager will work in conjunction with the Hospital Manager, Director and Medical Director to cultivate and maintain a successful hospital. Primary- Oversight of day to ...

Bergen Logistics

Client Service Manager

Kennesaw, GA

$21 - $23/hr

The Client Service Manager is the main liaison between the clients and the Bergen Logistics warehouse teams, office, and technical staff. They provide responsive, friendly, and helpful customer ...

FBinsure,LLC

Client Service Manager

Taunton, MA · On-site

$40K - $48K/yr

As a Client Service Manager, you are more than just an insurance agent you are an advocate, insurance educator, and expert communicator. As a CSM you will help customers navigate through the loud and ...

FBinsure,LLC

Client Service Manager

Taunton, MA

$40K - $48K/yr

As a Client Service Manager, you are more than just an insurance agent you are an advocate, insurance educator, and expert communicator. As a CSM you will help customers navigate through the loud and ...

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Hcm Client Service Manager information

What is an HCM Client Service Manager?

An HCM (Human Capital Management) Client Service Manager is a professional responsible for managing client relationships and ensuring the successful delivery of HCM solutions, such as payroll, benefits administration, and HR software. They act as the main point of contact for clients, addressing inquiries, resolving issues, and coordinating with internal teams to deliver services. Their role often involves understanding client needs, providing training and support, and ensuring overall client satisfaction with HCM products or services.

What are the key skills and qualifications needed to thrive as an HCM Client Service Manager?

To thrive as an HCM Client Service Manager, you need a solid understanding of human capital management (HCM) principles, customer service expertise, and preferably a bachelor's degree in business or a related field. Familiarity with HCM software platforms like Workday, SAP SuccessFactors, or ADP, along with relevant certifications, is often required. Outstanding problem-solving, communication, and relationship-building skills help you effectively address client needs and foster long-term partnerships. These competencies are crucial for ensuring client satisfaction, successful HCM system adoption, and ongoing business growth.

What are some common challenges HCM Client Service Managers face when supporting clients, and how can they prepare for them?

HCM Client Service Managers often encounter challenges such as handling complex client inquiries about HR, payroll, and benefits systems, managing multiple client accounts simultaneously, and navigating frequent changes in regulations or client needs. To prepare, it's helpful to stay current on HCM software updates, develop strong communication and organizational skills, and foster collaborative relationships with internal technical and implementation teams. Proactively anticipating client questions and maintaining detailed documentation can also help streamline issue resolution and improve client satisfaction.

What are popular job titles related to Hcm Client Service Manager jobs?

For Hcm Client Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Hcm Client Service Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

HCM Client Representative

Warrendale, PA • On-site

CTR Payroll
See more jobs at CTR Payrollexternal

Full-time

Retirement

Re-posted 19 days ago

Job description

Do you want to be a part of a family and not just another employee? Are you looking for a friendly work environment where you are recognized for your success and can make a difference? Do you like helping people discover their "aha" moments and creating programs that have an impact on the organization? At CTR, we are focused on providing exceptional customer service to are clients and are passionate about the work we do. We are in search of inspired people who share that passion, take great pride in the organization and work and exemplify a #CTRProud attitude. If this sounds like you, apply today and find out what it means to be #CTRProud.

CTR is seeking a motivated and self-driven HCM Client Representative to join their team. Working in a fast-paced, growing payroll and human capital management technology company, we see this as an opportunity for someone who excels at researching, analyzing and resolving payroll related problems.

  • Respond to customer questions via email and telephone
  • Troubleshoot client issues in CTR's HCM system, isolved
  • Assist clients with payroll processing, tax filing, and compliance issues
  • Assist clients to ensure accurate data input (for new hires, terminations, deductions, garnishments, maintenance changes, etc) and timely submission/processing of payrolls
  • Assist with writing reports for both internal and external purposes
  • Escalate unresolved client issues to Support Manager
  • Manipulate and import client data
  • Adhere to company response and resolution times
  • Maintain client satisfaction and retention

Client Relationship Activities:

  • Participate in client meetings as required
  • Strong customer service is important to succeed in this role

QUALIFICATIONS REQUIRED:

  • 3 to 5 years work experience in Payroll.
  • Proficient with word and excel.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Experience with Report Writers.
  • General Ledger Experience.
  • 401k Experience
  • Advanced client service skills both written an oral.
  • Ability to analyze problems through effective customer interaction and communication.
  • Ability to work under time constraints to ensure deadlines are met.
  • Proven capability in effectively managing and meeting client expectations.
  • Strong self-initiative and highly motivated individual.
  • The ability to work flexible hours may be required.

Apply