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Hcl Deskside Support Jobs (NOW HIRING)

Apptad, Inc.

Deskside Support

Redmond, WA · On-site

Role- Deskside Support Location- Redmond, WA SCOPE OF WORK SRO Site Support resource is responsible ... and HCL. Roles and Responsibility * Technical Support: Provide onsite and remote assistance to ...

International Erosion Control Association

Minimum 5-77yrs hands on dedicated experience as deskside/Onsite support/local IT engineer * Strong ... Coordination with HCL internal teams, stakeholders, and vendors * Good documentation skills * Good ...

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Hcl Deskside Support information

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$13

$22

$32

How much do hcl deskside support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for hcl deskside support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

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Infographic showing various Hcl Deskside Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Deskside Support

Redmond, WA • On-site

Apptad, Inc.
IT Services • 501 - 1,000 employees
Learn more about Apptad, Inc.external

Contractor

Posted 20 days ago

Job description

Role- Deskside Support
Location- Redmond, WA
SCOPE OF WORK
SRO Site Support resource is responsible for operations support for all the end points and partner with global CLIENT support resources. This person will work under the guidance of CLIENT managers and resource performance will be reported/managed through weekly/monthly review between CLIENT and HCL.
Roles and Responsibility
  • Technical Support:Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms. This includes troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations. This also includes coordination with the OEM vendor for warranty laptop/ desktops.
  • Cross-Platform Compatibility: Ensuring compatibility and seamless integration between MAC and Windows systems, applications, and services to facilitate efficient workflow and collaboration among users.
  • New Hire Induction: Ensure active participation in New Hire indication program under the guidance of CLIENT.
  • Tech Refresh: Execute Tech refresh of eligible devices in line with CLIENT guidelines.
  • User Training and Education:Conducting user training sessions and creating educational resources to enhance users' proficiency with MAC and Windows systems, applications, and productivity tools. This helps users leverage technology effectively and reduce reliance on IT support for common tasks.
  • System Administration:Managing and maintaining MAC and Windows systems, including performing software installations, updates, and configurations. This ensures that systems are up-to-date, secure, and optimized for performance.
  • Asset Management:Tracking and managing hardware and software assets, including inventory management, license compliance, and asset lifecycle management for both MAC and Windows devices and applications.
  • Site Support: Rack, network, power, and support for servers, switches, APs, UPS units and other equipment as needed and with support of the global IT specialist teams.
  • Print Support: Partner with MFP providers and EPE / client engineering to support site print service
  • Telecom Support: The vendor resource will partner with EPE / telecom engineering to support end users communications service (aka TEAMs) and meeting room communication infrastructure.
  • Hardware procurement:Purchasing new hardware and ensuring that it meets the organization's needs and budget according to the forecast.
  • Proactive Tech Refresh: Forecast of tech refresh count and socialize with CLIENT leadership, must monitor the performance of hardware and recommend upgrades as necessary to ensure that it meets the organization's evolving needs.
  • User Onboarding ::Facilitating the smooth onboarding of new employees by setting up their Mac or Windows workstations as per established process at CLIENT. Proactively monitor the New Hire list for next week and plan readiness, Raise Shipping Requests for remote locations.
  • User Offboarding/Terminations:Follow up with Terms user and collect the Equipment. Provide Equipment Return instructions to Term users. Wipe-out of repurposed assets (Only Eligible assets), System Processing (Drive removal), Collaborate with the vendor for quarterly asset disposal.
  • Asset Reconciliation: Perform Monthly Asset verification (Cycle Count) and Extraction of assets from various tools Based on established procedure in CLIENT
  • Incident Management:Responding to and resolving IT incidents reported by end users, as per established processes at CLIENT.
  • Application Support: Should have knowledge or willingness to be trained on responding to issues related to Enterprise and Business Application such as but not limited to JIRA, Confluence, Service Now, Multi Factor Authentication Portal, Azure Active Directory , Active Directory, Microsoft Exchange (Hybrid), Understanding of the Cloud Applications Vs. On Prem, Office - 365 apps.
  • Networking: Should have knowledge or willingness to be trained on understanding of basic Networking concepts like IP address validation, Assigning Static IP to Devices, Setting up Remote Desktop Systems.
  • Desktop Support - Should have knowledge or willingness to be trained on Part Replacements, GPU installations, Providing guidance on Non-Standard IT devices.
  • Continuous Improvement:Continuously evaluating and improving IT services and processes, based on user feedback and industry best practices.
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About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

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