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How much do harley service writer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for harley service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

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Infographic showing various Harley Service Writer job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,519 per year, or $24.3 per hour.

Service Technician

Maryville, TN • On-site

Smoky Mountain Harley - Davidson
See more jobs at Smoky Mountain Harley - Davidsonexternal

Full-time

Re-posted 4 days ago

Job description

Smoky Mountain Harley-Davidson is hiring experienced SERVICE TECHNICIANS for their busy service department!

Repair, customize, maintain, or overhaul both customer and dealer-owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Experience is necessary! 

Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.

Come Join Our Team! Apply Now!

Qualifications & Job Requirements

  • Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
  • Current, Clean Motorcycle license.
  • Service Technicians need both basic and special tools to properly diagnose and service our products.
    • All Service Technicians are required to own a set of tools within a certain number of days from hire date. 
      • Details will be provided

Major Duties and Responsibilities

Service Department Operations

    • Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
    • Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
    • Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
    • Accept work assignments from Service Writer/Manager.
    • Request parts for the job as early as possible when needs become known. 
    • Perform service, repair and customization work in accordance to factory specifications.
    • Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
    • Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay. 
    • After job is finished ensure proper completion and filing of paperwork. 
    • Keep work areas as clean as possible and assist others with maintaining shop cleanliness. 
    • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager. 

Customer Service

    • Minimize come-backs and deal with them promptly and satisfactorily when they do occur. 
    • Keep customers’ vehicle cleaner than prior to drop off.

Other Duties

    • As assigned.

Additional Info:

Physical Demands common to this position:

  • The noise level in the work environment is usually loud.
  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, reach, handle tools, and lift heavy material.
  • Frequently requires the ability to balance and push a 1000 lb. motorcycle.

Working Conditions common to this position:

  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.
 

Our Mission Statement at Smoky Mountain Harley-Davidson is: “To focus on relationships, to exceed expectations, to never stop improving, to be the BEST.” So, it's no surprise that we expect all of our technician staff to:  

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all interactions with customers and employees.
  • Be prompt and available for flexible scheduling.
  • Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
  • Focus on quality.

Thank you for your interest in joining our team!

EOE
 
 
 
 
 

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