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Harley Davidson Service Writer Jobs (NOW HIRING)

Stonewall Harley-Davidson

Service Advisor

Ruckersville, VA · On-site

$40K - $75K/yr

... the Harley-Davidson experience. Qualifications · High school diploma or equivalent required; technical or business degree preferred. · Previous experience in a dealership service advisor role ...

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Harley Davidson Service Writer information

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How much do harley davidson service writer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for harley davidson service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What does a Harley Davidson service writer do?

A Harley Davidson Service Writer acts as the liaison between customers and the service department at a Harley Davidson dealership. They greet customers, listen to their concerns about their motorcycles, and document service requests. Service Writers also provide estimates, explain recommended services, and keep customers informed about the status of their repairs. Their goal is to ensure a smooth service experience and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Harley Davidson service writer?

To excel as a Harley Davidson Service Writer, you need a solid understanding of motorcycle mechanics, service processes, and strong organizational skills, typically supported by previous automotive or motorcycle dealership experience. Familiarity with dealership management systems like CDK, service scheduling software, and basic diagnostic tools is essential. Exceptional communication, customer service orientation, and attention to detail help you effectively interact with clients and coordinate with technicians. These skills are crucial for ensuring customer satisfaction, efficient service operations, and building long-term client relationships.

What are some common challenges faced by a Harley Davidson service writer, and how can they be managed?

A Harley Davidson Service Writer often faces challenges such as balancing multiple customer requests, accurately communicating technical information between customers and technicians, and managing tight repair schedules. Staying organized and maintaining clear, proactive communication with both customers and the service team can help address these challenges. Utilizing dealership management software and regularly updating customers on their service status also contributes to a smoother workflow and higher customer satisfaction.

What is the difference between Harley Davidson Service Writer vs Harley Davidson Service Technician?

AspectHarley Davidson Service WriterHarley Davidson Service Technician
CredentialsCustomer service skills, basic mechanical knowledge, dealership trainingTechnical certifications, mechanical skills, Harley Davidson-specific training
Work EnvironmentFront counter, customer interaction, administrative tasksGarage, repair bays, hands-on mechanical work
Employer & IndustryHarley Davidson dealerships, motorcycle service centersHarley Davidson dealerships, motorcycle repair shops
Common Search/ComparisonCustomer service, administrative roles in motorcycle industryMechanical repair, technical skills in motorcycle servicing

The Harley Davidson Service Writer primarily handles customer interactions, service orders, and administrative tasks, requiring strong communication skills and basic mechanical knowledge. In contrast, the Harley Davidson Service Technician performs hands-on motorcycle repairs and maintenance, requiring technical certifications and mechanical expertise. Both roles are essential in Harley Davidson dealerships but focus on different aspects of motorcycle service and customer support.

How do I become a Harley Davidson Service Writer?

To become a Harley Davidson Service Writer, candidates typically need strong communication skills, basic mechanical knowledge of motorcycles, and customer service experience. Some employers prefer candidates with prior experience in automotive or motorcycle service departments and may require familiarity with dealership management software. Certification is not mandatory but can enhance job prospects.

How does a Harley Davidson Service Writer get paid?

A Harley Davidson Service Writer typically earns a combination of base salary and commissions or bonuses based on the sales of parts, accessories, and service work. They may also receive benefits such as health insurance and paid time off, depending on the dealership's compensation structure and experience level.

What are popular job titles related to Harley Davidson Service Writer jobs?

For Harley Davidson Service Writer jobs, the most frequently searched job titles are:

Infographic showing various Harley Davidson Service Writer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,519 per year, or $24.3 per hour.

Service Writer- Harley Davidson

San Antonio, TX • On-site

Ed Morse Automotive Group
Motor Vehicle Manufacturing • 1 - 5K employees
Learn more about Ed Morse Automotive Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Ed Morse Automotive Group rating

6.0

Company rating: 6.0 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking a Service Writer to join our  Harley-Davidson team.


  • Answering phone calls, providing price quotes and other information regarding both parts & service
  • The goal is to provide customer satisfaction and maximize dealership sales of parts and service
  • Review work-in-progress to ensure quality and timeliness.
  • Service Writer will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
  • Promptly meet and greet service customers warmly and be the perfect host
  • Listen to customer's reason(s) for bringing their vehicle to the service department
  • Provide accurate estimates for all the services or repairs recommended

  • Minimum 2 Year experience of motorcycle service writing experience.
  • Candidates must be well spoken, have excellent telephone skills.
  • Be a positive associate who provides exceptional personalized service to our guests and community.
  • Motorcycle Endorsement preferred
  • Must pass a pre-employment background check

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

  • Weekly Pay
  • Uncapped earning potential! -Bonuses, Commissions, etc.
  • 401K with company match
  • Competitive Health Benefits including: Medical, Dental, Vision
  • Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
  • Employee Assistance Program
  • Quarterly Wellness Program
  • Vacation Pay
  • Sick Pay
  • Six Paid Holidays each calendar year
  • Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
  • Employee Referral Program - Get rewarded for working with friends
  • Become involved in our community with Ed Morse Cares
  • Unlimited career potential - opportunities in multiple states with over 30+ brands
  • Ongoing Education - receive manufacturer and product knowledge training

What Ed Morse Automotive Group employees say

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