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Hardware Store Customer Service Jobs in Tennessee

Ace Hardware

Sales Associate

Oakland, TN · On-site

$12.50 - $17/hr

... assist customers. Previous hardware experience is a plus but not a requirement as we provide ... We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 ...

Ace Hardware

Sales Associate

Arlington, TN

$12.50 - $17/hr

... assist customers. Previous hardware experience is a plus but not a requirement as we provide ... We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 ...

Ace Hardware

Retail Cashier

Arlington, TN · On-site

$12.50 - $16/hr

... assist customers. Previous hardware experience is a plus but not a requirement as we provide ... We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 ...

Ace Hardware

Retail Cashier

Oakland, TN · On-site

$12.50 - $16/hr

... assist customers. Previous hardware experience is a plus but not a requirement as we provide ... We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 ...

Home Depot

Customer Service/Sales

Madison, TN · On-site

Specific store departments may include Building Materials, Decor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales ...

Home Depot

Customer Service/Sales

Memphis, TN · On-site

Specific store departments may include Building Materials, Decor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales ...

Home Depot

Customer Service/Sales

Brentwood, TN · On-site

Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service ...

Home Depot

Customer Service/Sales

Franklin, TN · On-site

Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service ...

Home Depot

Customer Service/Sales

Covington, TN

Specific store departments may include Building Materials, Decor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales ...

Home Depot

Customer Service/Sales

Lebanon, TN

Specific store departments may include Building Materials, Decor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales ...

Home Depot

Customer Service/Sales

Collierville, TN · On-site

Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service ...

Home Depot

Customer Service/Sales

Franklin, TN · On-site

Specific store departments may include Building Materials, Decor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales ...

Home Depot

Customer Service/Sales

Lenoir City, TN · On-site

Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service ...

Home Depot

Customer Service/Sales

Memphis, TN

Specific store departments may include Building Materials, Decor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales ...

Home Depot

Customer Service/Sales

Spring Hill, TN · On-site

Specific store departments may include Building Materials, Decor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales ...

Home Depot

Customer Service/Sales

Nashville, TN · On-site

Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service ...

Home Depot

Customer Service/Sales

Jackson, TN

Specific store departments may include Building Materials, Decor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales ...

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All JobsHardware Store Customer Service JobsHardware Store Customer Service Jobs in Tennessee

Hardware Store Customer Service information

What is a hardware store customer service representative?

Hardware store customer service representatives assist customers by providing product information, helping locate items, and answering questions about home improvement projects. They may also handle returns, process transactions, and ensure store shelves are stocked and organized. Their role is crucial in delivering a positive shopping experience and supporting customers with expert advice. Good communication skills and knowledge of hardware products are essential for this position.

What are some common challenges hardware store customer service representatives face, and how can they effectively handle them?

Hardware Store Customer Service representatives often encounter challenges such as assisting customers with complex product selections, managing high foot traffic during peak hours, and addressing product returns or complaints. To handle these effectively, it's important to have a solid understanding of the store's inventory, actively listen to customer needs, and communicate solutions clearly. Building product knowledge, remaining patient, and collaborating with team members for specialized questions can help ensure a positive customer experience and personal job satisfaction.

What is the difference between Hardware Store Customer Service vs Hardware Sales Associate?

AspectHardware Store Customer ServiceHardware Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; product knowledge; sales skills
Work EnvironmentRetail store, customer-facing, team-orientedRetail store, customer-facing, sales-driven
Employer & Industry UsageCommon in retail hardware stores, home improvement centersCommon in retail hardware stores, home improvement centers
Search & Comparison IntentFocus on customer service roles, support tasksFocus on sales, product recommendations, upselling

While both roles work in retail hardware stores and require customer interaction, Hardware Store Customer Service primarily focuses on assisting customers with inquiries, returns, and general support. In contrast, Hardware Sales Associates actively promote products, upsell, and drive sales. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a hardware store customer service representative, and why are they important?

To thrive as a Hardware Store Customer Service representative, you need a solid understanding of hardware products, basic sales principles, and ideally a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and product lookup tools is typically required. Excellent communication, problem-solving abilities, and patience help you provide helpful guidance and build customer trust. These skills ensure customers receive accurate assistance and a positive shopping experience, which drives store success and repeat business.
What are popular job titles related to Hardware Store Customer Service jobs in Tennessee? For Hardware Store Customer Service jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Hardware Store Customer Service jobs in Tennessee look for? The top searched job categories for Hardware Store Customer Service jobs in Tennessee are:
What cities in Tennessee are hiring for Hardware Store Customer Service jobs? Cities in Tennessee with the most Hardware Store Customer Service job openings:
Hardware Store Customer Service jobs near you

Customer Service Representative

Richelieu Hardware

Nashville, TN • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Richelieu Hardware rating

7.3

Company rating: 7.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Company Overview
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 110 distribution centers, 2 manufacturing plants, and a state-of-the-art field force that passionately serves over 100,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.
Since 1968, Richelieu understands the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.
These values are what allow us to achieve our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.
These values are what provides Richelieu the strength to live out our daily Mission: Enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.
Our OpportunityWe are currently seeking an Customer Service Representative to join our team of professionals.
Full time: Monday through Friday
Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.
Key ResponsibilitiesAs a critical and meaningful role within the Richelieu organization, the Customer Service Representative is primarily responsible for providing customer service support to the company by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This person will specialize in supporting our vast closet solutions. This position is also responsible for ensuring that excellent standards of service and high levels of customer satisfaction are maintained. The Customer Service Representative will report directly to the Operations Manager.
  • Answer phone calls from customers placing orders as well as provide sales quotes
  • Work closely alongside outside sales representatives with customer orders and quotes
  • Assist walk-in customers in the showroom with questions and order placement
  • Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
  • Research product solutions for customers to solve field-project issues
  • Hours of operation are Monday to Friday, 7:30 - 4:30

What We Are Looking For
  • Related experience in a similar position
  • Knowledge of Cabinetry, Kitchen & Bath or similar Building Materials
  • Developed customer service, problem-solving, and project management skills
  • Team-oriented, shows initiative
  • Strong sense of drive and creativity
  • AS400 experience preferred but not mandatory
  • High School graduate, some college courses preferred
  • Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks

Compensation and Benefits
  • Competitive market-based hourly pay rate
  • Group insurance program (medical, dental, vision, life, disability, etc.)
  • Employee Stock Purchase Plan with employer matching
  • 401(K) with employer matching
  • Paid vacation and holidays

We are an equal opportunity employer.

What Richelieu Hardware employees say

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