Hardware Software Installation Technician Jobs (NOW HIRING)

Job Summary

Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Installation Technician position. This role offers the opportunity to work with a diverse and talented group of individuals committed to driving success.

The ideal candidate will install, maintain, test, and troubleshoot IT equipment and systems within classified and unclassified facilities. This role is responsible for executing and overseeing equipment and system installations, investigating failures, and ensuring operational readiness of IT assets in compliance with DIA, DoD, and Intelligence Community policies.

The Installation Technician operates independently and may supervise installation and assembly work performed by other technicians while ensuring adherence to established Standard Operating Procedures (SOPs), information assurance requirements, and asset management practices.

Key Responsibilities

The Installation Technician will:

• Install, configure, and maintain IT equipment and systems within DIA facilities
• Supervise and coordinate installation and assembly activities performed by other technicians
• Conduct system testing, validation, and troubleshooting to ensure operational functionality
• Investigate equipment and system failures, determine root causes, and perform or coordinate corrective actions
• Maintain and support facility IT infrastructure, equipment, systems, and controls
• Ensure compliance with established SOPs, technical standards, and operational procedures
• Support IT asset life cycle management, including deployment, maintenance, and decommissioning
• Assist with change management, risk management, and IT service management activities
• Maintain accurate documentation related to installations, configurations, and repairs
• Support operations in classified IT environments, adhering to security and handling requirements
• Ensure compliance with information assurance and cybersecurity requirements

Skills and Experience

The Installation Technician must have:

• Active Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance
• 5+ years of experience deploying, integrating, and maintaining enterprise or global IT networks and systems, preferably within Department of Defense (DoD) or Intelligence Community (IC) environments
• Demonstrated hands-on experience with IT equipment, software, and system installations, including system testing, integration, and troubleshooting
• Knowledge of enterprise IT services, infrastructure operations, and operational support environments
• Experience with IT Service Management (ITSM), customer relationship management, change management, and risk management processes
• Familiarity with cybersecurity and accreditation standards, including ICD 503, DCID 6/3, DIA-CAP, and applicable NIST publications
• Proficiency working in classified IT environments, including proper handling procedures, security requirements, and classified systems terminology
• Understanding of IT asset management, configuration management, and equipment lifecycle processes
• Experience supporting Defense Intelligence Agency (DIA) or Intelligence Community (IC) missions
• Familiarity with facility-based IT infrastructure, communications rooms, and environmental controls supporting enterprise IT systems
• Ability to support after-hours, on-call, or emergency operations as mission requirements dictate

Education and Certifications

The Installation Technician must meet the following:

Required

• Associate's or Bachelor's degree in Information Technology, Computer Science, Electronics, Engineering, or a related technical discipline
• Relevant experience may be substituted in lieu of a degree
• CompTIA Security+ CE (or equivalent, per DoD 8140 requirements)

Preferred

• ITIL Foundation
• Vendor-specific hardware or systems installation certifications
• Must be compliant with DoD 8140 certification and training requirements

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Parental Leave
• Tuition reimbursement
• Paid federal holidays

Security Clearance

Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.