Hardware Program Manager Jobs in Jacksonville, FL

FNF is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF's various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNFbelieves the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.

POSITION OVERVIEW

The Corporate IT Infrastructure Department is seeking an experienced and results oriented Hardware Asset & Inventory Manager, AVP who will lead the maturation of numerous IT Hardware management and data reporting function. Reporting to the Program Manager for Corporate IT Asset Management at FNF, this role will provide technical and process leadership for internal and external clients. Overall, this resource will help enable the business through improving IT Asset inventory technologies and processes.

LOCATION

This position is hybrid based out of our Jacksonville, FL office.

DUTIES & RESPONSIBILITIES

Overall:

• Serve as experienced, knowledgeable, practitioner, to serve as a point of contact for FNF's hardware inventory and asset management practices.

• Assist in the management of the Technical Services inventory as represented in ServiceNow, including education, intake, data governance, and record decommission.

• Improve on the current HAM governance reporting programs. And, working with applicable IT managers on actioning reporting.

• Serve as a centralized point for the governance, risk, and compliance groups to secure information regarding FNF's hardware inventory and asset management practices.

Detail:

• Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes, using both ServiceNow-supported processes and others.

• Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting.

• Work on data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes, including through CMDB, HAM, and DPM Health Dashboards.

• Enable governance structure that allows the Technical Services inventory to serve multiple departments and resource needs including those from Compliance, Information Security, Risk Management, Legal (not limiting to ITAM use cases).

• Lead ITAM's participation in the implementation and maintenance of integrations between ServiceNow HAM and external systems, inventory management systems and discovery tools.

• Collaborate with various stakeholders, including business, technical, and GRC to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes.

• Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort.

• Create and maintain comprehensive technical and process documentation, including design specifications, user guides, and strategic direction guidance.

Other:

• Manage and mentor a small team directly.

• Act as a hands-on working manager.

• Working closely with IT Finance and Licensing in controlling service budget.

• Continual contract review and updates as service requirements change and mature.

• Perform other duties and responsibilities as required.

• Willingness to travel if required.

MINIMUM REQUIREMENTS

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.

• Minimum 10 years of job-related experience required.

PREFERRED EXPERIENCE

• IT project management experience in planning and implementing enterprise level systems.

• Experience in technology product management.

• Experience with data analysis using Power BI, Excel Pivot Tables, or other similar tools.

• Overall: Demonstrated experience with assisting with the management of a F500's enterprise hardware asset and inventory program in ServiceNow.

• IT Operations:

• Possesses current technical knowledge of IT hardware and software including but not limited to servers, desktops, laptops, mobile devices, network devices, storage devices, software licensing basics, enterprise applications, virtual devices, services and components.

• 5+ years' experience in modern IT infrastructure support and maintenance, including an understanding of how an IT Operations group delivers services and supports the company.

• Communication and Management:

• Excellent communication and presentation skills in English

• Prior team leadership experience.

• Certifications: Relevant certifications such as ITIL, ServiceNow DF (CMDB and CSDM), ServiceNow CSA, and ServiceNow CIS-HAM

COMPENSATION & BENEFITS

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.