Hampton Inn Jobs in Rockford, IL (NOW HIRING)

Basic Function:

The Director of Housekeeping guides and directs the housekeeping program at our dual property hotel campus by coordinating the daily housekeeping effort of the guest rooms and common areas. Oversees the laundry operation and each hotel’s complimentary breakfast program. Provides supervision, guidance and training to Housekeeping Coordinators, Housekeeping Supervisors, Housekeeping Associates, Laundry Associates, and Breakfast Attendants as they complete their daily job assignments. As a member of the management team, assists with the operation of all aspects of the hotel in the absence of the General Manager.

Essential Responsibilities:

1. Develop and implement housekeeping procedures and enforce brand standards for both properties. Conduct regular inspections of five guestrooms at each hotel recorded in the property management system as vacant, clean, and ready. Perform spot inspection of all common areas every day. Instruct Housekeeping Coordinator on necessary corrections and recheck to make sure corrections have been made.

2. Consult with the front desk on room cleaning strategy and cleaning priorities throughout the day. Establish room cleaning priorities based upon requests for early arrival, specific room types and the “3 p.m. check-in guarantee.”

3. Responsible for staff scheduling to ensure efficient coverage, workload distribution and adherence to budget guidelines.

4. Responsible for coaching and counseling of housekeeping staff.

5. Direct the laundry operation from the preparation of soiled linens to the finishing and storage of clean linens.

6. Inventory all housekeeping/laundry supplies weekly and generate purchase requests. Conduct a monthly linen inventory with assistance from the Housekeeping Coordinator.

7. Maintain new techniques and products to maximize the profitable operation of the housekeeping and laundry departments.

8. Responsible for the recruitment, training and motivation of the housekeeping staff.

9. Ensure good safety practices of employees and guests throughout the hotel assisting in the maintenance of proper emergency and security procedures.

10. Direct special project cleaning.

11. Budget oversight. Assist in the development of the housekeeping budget for both properties. Monitor and manage expenses, seeking cost-effective solutions without compromising quality.

12. Maintain knowledge in the services and amenities provided by the hotel. Commit to memory operating hours for the pool and continental breakfast. Upon request, provide guests with current hotel check-in and check-out times. Retain basic information about the community and directions to nearby services including gas stations, restaurants, interstate access and popular attractions.

13. Coordinate and participate in periodic staff meetings with the housekeeping department and General Manager. Serve on the hotel’s Safety Committee as a mandatory member.

14. Completes all tasks and responsibilities with a sense of urgency, encouraging that culture with all staff members.

15. Participate in on-going seminars to enhance housekeeping professionalism and technique.

16. At all times will contribute to a positive work climate and to the overall team effort of the company.

17. Remain alert for suspicious persons or behavior while conducting work responsibilities. Report unusual behavior or activity to the General Manager or Assistant General Manager.

18. Shall perform all reasonable, related duties as assigned or requested.

Supervision Responsibility:

Direct supervision of day-to-day activities of Housekeeping Coordinators, Housekeeping Supervisors, Houseperson, Breakfast Host and Laundry Associates. Support General Manager in hiring, counseling, and termination of departmental associates. In absence of General Manager, may assume MOD responsibilities on a scheduled basis.

Essential Qualifications:

(Including minimum education, experience, specific skills, etc., required to perform Primary Responsibilities.)

1. Proven experience as an Executive Housekeeper or similar role in the hotel industry.

2. Excellent communication and interpersonal abilities.

3. Detail-oriented with a focus on maintaining high cleanliness standards.

4. Strong leadership and organizational skills.

5. Minimum of three years housekeeping experience.

6. Multi-lingual in English and Spanish required.

7. Speaking and hearing English clearly in person and on the telephone.

8. Writing English clearly and reading English on an average adult level.

9. Post high school education preferred. High school graduate or equivalent required.

Dual property hotel campus featuring a 96-room Hampton Inn and a 102-suite Home2 Suites Hotel.