... halo effect) and effect strategies to reduce personal biases in scoring * Meet quality and ... Remote Req ID: 24714
... halo effect) and effect strategies to reduce personal biases in scoring * Meet quality and ... Remote Req ID: 24714
Halo Remote information
What is a Halo Remote job?
Halo Remote jobs refer to remote positions offered by Halo, a company known for providing cloud contact center solutions and customer service technologies. These jobs allow employees to work from home or any location with internet access, offering flexibility and convenience. Positions can vary, including roles in customer support, technical assistance, sales, and software development. Working remotely for Halo typically requires a reliable internet connection, good communication skills, and the ability to work independently. Halo Remote jobs are ideal for individuals seeking work-life balance and the opportunity to join a tech-driven company from anywhere.
How does working as a Halo Remote customer support agent differ from an in-office support role?
As a Remote Customer Support Agent for Halo, you'll primarily interact with customers via digital channels such as email, chat, or phone, while working from your home or another remote location. This setup offers flexibility but requires strong self-discipline, reliable internet access, and proactive communication with your team. Unlike traditional in-office roles, you'll need to be comfortable managing your workflow independently and staying engaged with teammates through virtual meetings and collaboration tools. Many remote agents appreciate the autonomy and work-life balance, though some may find the lack of in-person interaction challenging.
What are the key skills and qualifications needed to thrive as a Halo Remote customer support representative?
To thrive as a Halo Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and prior experience in customer service or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, empathy, and adaptability help you build rapport with customers and handle challenging situations effectively. These skills are essential for delivering high-quality support, ensuring customer satisfaction, and maintaining a positive brand reputation.
What is the difference between Halo Remote vs Customer Service Representative?
| Aspect | Halo Remote | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training in remote communication tools | High school diploma or equivalent; customer service skills training |
| Work Environment | Remote, home-based | Office or call center, or remote |
| Industry Usage | Telecommunications, tech support, sales | Retail, telecom, finance, healthcare |
| Common Search/Comparison | Yes | Yes |
Halo Remote and Customer Service Representative roles both involve communication skills and can be remote or in-office. However, Halo Remote typically refers to a specific remote position in tech or support industries, while Customer Service Representatives work across various sectors, often in call centers. The main differences lie in industry focus and job specifics, but both roles require strong communication skills and customer interaction experience.
What are popular job titles related to Halo Remote jobs in Texas?
For Halo Remote jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Halo Remote jobs in Texas look for?
The top searched job categories for Halo Remote jobs in Texas are:
What cities in Texas are hiring for Halo Remote jobs?
Cities in Texas with the most Halo Remote job openings:
Job description
We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Evaluation Systems of Pearson offers dynamic teacher licensing and performance assessment solutions. Our custom teacher licensure testing programs are 100 percent aligned to state standards. We also provide a wide variety of teacher licensure testing services such as test development, administration, and scoring. We work in a collaborative environment and are passionate about education.
Scoring offers the opportunity to network with other professionals and stay abreast of the latest developments in your field. Scorers have a direct impact on the quality of the next generation of teachers and help to maintain professional standards. Scorers enjoy the change of pace, the mental challenge and the opportunity to give back to their educational field.
We have immediate openings for candidates to score the subjects below remotely for our San Antonio, TX office:
Qualifications
Applicants must meet all of the following:
AND
Must also:
Overall Responsibilities
Key benefits
Working Conditions
Scoring sessions take place during the week for 3 days, Monday through Friday and occasionally on Saturday. Scoring sessions will occur on an intermittent basis every 8 weeks. The scoring day runs from 8:30 a.m. to approximately 4:00 p.m., including training. Scorers can expect to work roughly 20 hours every two months.
Training takes place before scoring begins. There may be a brief orientation meeting before the day of scoring occurs.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Evaluation
Job Family: LEARNING_&_CONTENT_DELIVERY
Organization: Assessment & Qualifications
Schedule: PART_TIME
Workplace Type: Remote
Req ID: 24714
Evaluation Systems of Pearson offers dynamic teacher licensing and performance assessment solutions. Our custom teacher licensure testing programs are 100 percent aligned to state standards. We also provide a wide variety of teacher licensure testing services such as test development, administration, and scoring. We work in a collaborative environment and are passionate about education.
Scoring offers the opportunity to network with other professionals and stay abreast of the latest developments in your field. Scorers have a direct impact on the quality of the next generation of teachers and help to maintain professional standards. Scorers enjoy the change of pace, the mental challenge and the opportunity to give back to their educational field.
We have immediate openings for candidates to score the subjects below remotely for our San Antonio, TX office:
- Texas Assessment of Sign Communication (TASC)
- Texas Assessment of Sign Communication-American Sign Language (TASC-ASL)
Qualifications
Applicants must meet all of the following:
- Have demonstrated experience with, and proficiency in, sign communication
- Have a minimum of three years of experience in the education of the deaf and hard of hearing or ASL instruction
- Reside in the state of Texas
- Comply with the ethical obligations under SBEC 230.21 (g) including, but not limited to:
- An educator, candidate, or other test taker shall not:
- solicit information about the contents of test items on an examination that the educator, candidate, or other test taker has not already taken from an individual who has had access to those items, or offer information about the contents of specific test items on an examination to individuals who have not yet taken the examination; or
- otherwise engage in conduct that amounts to violations of test security or confidentiality integrity, including cheating, deception, or fraud.
- Agree to NOT:
- use training/experience as a scorer to receive compensation for any work in test preparation related to this assessment
- take the exam you are scoring within 180 days of scoring
AND
Must also:
- Recuse yourself from scoring any candidate responses where you served as the interviewer
Overall Responsibilities
- Evaluate responses to test questions by Texas teacher candidates
- Internalize scoring standards, participate in discussions, and engage with other scorers in consensus scoring activities
- Recognize and discuss various types of bias (e.g., implicit bias, cultural bias, leniency bias, central tendency bias, halo effect) and effect strategies to reduce personal biases in scoring
- Meet quality and productivity requirements established for the scoring program, including passing a qualifying test before scoring
Key benefits
- Starting rate of $40 per hour
- Working remotely
Working Conditions
Scoring sessions take place during the week for 3 days, Monday through Friday and occasionally on Saturday. Scoring sessions will occur on an intermittent basis every 8 weeks. The scoring day runs from 8:30 a.m. to approximately 4:00 p.m., including training. Scorers can expect to work roughly 20 hours every two months.
Training takes place before scoring begins. There may be a brief orientation meeting before the day of scoring occurs.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Evaluation
Job Family: LEARNING_&_CONTENT_DELIVERY
Organization: Assessment & Qualifications
Schedule: PART_TIME
Workplace Type: Remote
Req ID: 24714