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Airline Ticketing Agent - DFW Airport

Customer Service

DFW Airport, TX • Full-Time/Regular

HALLMARK AVIATION SERVICES IS LOOKING FOR A TICKETING AGENT FOR PRESTIGIOUS INTERNATIONAL AIRLINES AT DFW AIRPORT

How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...

... peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at DFW

• Excellent advancement opportunities
• Paid Training
• Paid Parking
• Dynamic Workplace
• Voluntary dental, vision, and a matching 401k plan
• Amazon Incentives

Are you excited yet? Fantastic! We are too.

You will also learn to perform the following functions throughout the course of your employment:

• Learn behind-the-scenes workings of an international airport.
• You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
• Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
• Enjoy the opportunity to professionally interact with high-profile passengers.
• Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

• Eager to learn new skills
• Organized and logical thinker
• Make quick and rational decisions
• Problem Solving
• Ability to adapt quickly to unforeseen situations
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a dynamic environment
• At least 18 years of age
• High school graduate or G.E.D equivalent.
• Eligible to work in the United States
• English proficient, other languages are a plus.
• Computer savvy
• Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
• Must be able to obtain security clearance from US Customs and Border Protection
• Environmental conditions involve continuous people interaction; fast pace; exposure to high noise levels, dirt, dust, fumes, heat, cold, hazardous or toxic material; heavy crowd activity; working in confined spaces or heights frequently and for extended periods,

Are you passionate about learning?

Paid training with our highly knowledgeable and top performing training department.

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

If you've come this far, then take the next step towards elevating your skills and building your new career. It's just one click away.

Job Summary:

Daily operations at the airport kiosk or ticketing desk, focusing on delivering outstanding customer service and resolving inquiries effectively. The role aims to maximize revenue through ticketing, ancillary sales, and promotion of products and the airline program, while ensuring operational excellence and customer satisfaction.

Key Responsibilities: 1. Ticketing & Reservations

• Understand and address individual travel requirements.

• Accurately handle reservations and fare calculations.

• Ensure legal travel documentation (passport, visa, health) compliance.

• Deliver a seamless and personalized customer experience.

2. Ancillary Sales

• Promote and upsell services such as:

  • Airport upgrades

  • Extra legroom seats

  • Excess baggage

• Aim to increase revenue through value-added services.

3. Commercial Products

• Maintain deep knowledge of Emirates' commercial offerings.

• Promote products that enhance the travel experience.

4. Airline Program

• Educate customers about airline benefits, rules, and promotions.

• Address queries and promote member enrollment.

• Conduct regular stakeholder briefings to drive awareness and participation.

5. Sales Administration

• Monitor and document all sales activity (daily to annually).

• Ensure accurate cash/card reconciliation and secure deposits.

• Collaborate with Finance for compliance with airline procedures and local regulations.

6. Passenger Acceptance

• Monitor booking systems and coordinate with relevant departments.

• Manage special cases (e.g. unaccompanied minors, medical cases).

• Oversee queue management and ensure a smooth customer flow.

7. Operational Disruptions

• Proactively manage rebooking, hotel arrangements, and other disruption support.

• Handle denied boarding processes in line with policies.

• Offer alternative solutions to retain customer trust.

8. Airport Operations Support

• Assist across various functions including:

  • Check-in

  • Boarding

  • Lounge services

  • Ramp support

• Flexibly support operational needs as directed by the Airport Services Manager.

Required Skills

• Solid working knowledge of a major Computer Reservation System (CRS).

• In-depth understanding of market trends and industry practices.

• Successfully completed advanced courses in Reservations and Ticketing .

• Trained in customer service excellence and passenger handling .

• Proficient in Microsoft Office Suite, including Word, Excel, and Email applications.

• Strong communication skills with fluency in English and the local language of the country of operation (both written and spoken).