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Gym Customer Service Representative Jobs (NOW HIRING)

Planet Fitness

Gym Customer Service

Essex, VT · On-site

$14.50/hr

Customer service background preferred. * Basic computer proficiency. * Punctuality and reliability are a must. * Demonstrate diplomacy in all interactions while using appropriate behavior and ...

FITNESS SF

Customer Service Rep

San Francisco, CA · On-site

$18.75 - $25.50/hr

After operating as a gym franchise for over 20 years, we realized that our employees and our ... The basic function of the Customer Service Representative is to simply give FANTASTIC customer ...

ATC Fitness

Customer Service Representative

Brighton, TN · On-site

$14.75 - $20/hr

ATC Fitness is a family-owned gym with over 30 years of roots in the Mid-South. We pride ourselves ... We are seeking a friendly, outgoing, and motivated Customer Service Representative to join our team.

Crunch Fitness

Customer Service Representative

Dothan, AL · On-site

$10 - $15/hr

Benefits: * Free gym membership * Free uniforms * Training & development * 401(k) * Employee ... The Customer Service Representative (CSR) role ensures all members, guests, and prospective members ...

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How much do gym customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for gym customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Gym Customer Service

Essex, VT • On-site

Planet Fitness
Health and Personal Care Stores • 501 - 1,000 employees
Learn more about Planet Fitnessexternal

$14.50/hr

Full-time

Re-posted 29 days ago

Planet Fitness rating

5.5

Company rating: 5.5 out of 10

Based on 608 frontline employees who took The Breakroom Quiz

Job description

Planet Fitness is hiring!
We are looking for friendly, professional, and highly motivated team players to our amazing team.
Benefits Include:
• Free Membership! All our employees enjoy a complimentary black card membership with access to all 2,000 of our locations nationwide.
• Flexible Scheduling
• Paid training
• Job advancement opportunities
• A fun, laidback place to work!
Job Summary:
Members of our front desk staffwill be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related duties
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager, Manager or Lead Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements:
  • Pursuant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment. If individuals are not eligible to be boosted at commencement of employment, they are required to get boosted when eligible to retain employment
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are a must.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Must be 18 years of age or older.

Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter cleaning chemicals on shift.

Compensation: $14.50 per hour
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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