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Gold's Gym

Gold's Gym Customer Service

Fishkill, NY · On-site

$15.50/hr

Greets and checks-in all members as they enter the gym. * Greets and registers guests. * Answers ... Good customer service skills * Be able to function effectively in a fast-paced environment

Planet Fitness

Gym Customer Service

Essex, VT · On-site

$14.50/hr

Customer service background preferred. * Basic computer proficiency. * Punctuality and reliability are a must. * Demonstrate diplomacy in all interactions while using appropriate behavior and ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems ...

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As of Sep 12, 2026, the average hourly pay for gym customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Gold's Gym Customer Service

Fishkill, NY • On-site

Gold's Gym
Health and Personal Care Stores • 11 - 50 employees
Learn more about Gold's Gymexternal

$15.50/hr

Other

Re-posted 17 days ago

Gold's Gym rating

6.1

Company rating: 6.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

Front Desk Associate

The Front Desk Associate greets, assists, and directs members, guests, staff and callers as they enter or call the gym. Also performs a variety of administrative and operational duties as necessary.

Duties:

  • Greets and checks-in all members as they enter the gym.
  • Greets and registers guests.
  • Answers the phone using the correct greeting and assists callers as needed.
  • Processes all transactions at the Point of Sale register
  • Assists members with all inquiries
  • Maintains a clean and orderly front desk/lobby area
  • Ensures that front desk systems are followed such as proper Member Check-In, telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests
  • Projects a polished, professional image at all times
  • Provides a superior level of customer service to members and guests
  • Performs a variety of duties including filing paperwork, folding towels, doing walk-through's of the facility or any other duties as assigned

Required Skills:

  • Good communication skills
  • Good customer service skills
  • Be able to function effectively in a fast-paced environment
  • Operate phone and standard office equipment effectively
  • Basic recordkeeping skills

Compensation: $15.50 per hour

From a single gym in Venice Beach, California in 1965 to a global symbol of strength and performance, Gold's Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents, our legacy has evolved while staying true to its roots- serious training, community and results. As the industry shifts, Gold's Gym continues to lead, honoring our heritage while building the next generation of members and fitness experiences.

We attribute much of our success to our company culture. We're grounded, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application!

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