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• Works with business representatives to define and document business problems.
• Analyzes the problems defined and makes recommendations on possible solution alternatives.
• Creates functional specifications to translate business requirements into application or process enhancements.
• Facilitates the understanding, clarification, and implementation of business requirements and works with key partners in IT to turn those into functional system design
• Owner or Subject Matter Expert (SME) for at least one discipline within an Encova Product (i.e. - Workers' Compensation Claims, Personal Lines Policy, Commercial Lines Claims, etc.)

• Demonstrates working knowledge of the system development life cycle and associated tools used by Encova throughout the SDLC process.

• Validates incidents against business requirement documentation to verify whether an incident is a production defect or an enhancement
• Reviews application incidents to determine root cause.
• Consistently able to propose, document and implement acceptable workarounds for incidents with little help from the development team
• Collaborates with business partners for approval on acceptable workarounds

• Collaborates with QA analysts on the development of appropriate test plans and test cases based on the functionality written in business requirement documentation
• Executes test case scenarios and documents test results

• Demonstrates working knowledge of the project management methodology and associated tools used by Encova throughout the Demand Management process.
• Completes all project tasks in accordance with the timeline outlined within each assigned project
• Assists Project/Program Managers on running small Projects that are part of a Program, the scope of each project should be no more than 2 months of development work while working with no more than 1 Agile Development Team.

• Apply current division and department standards.
• Available for on-call production problem resolution
• Maintains and continues development of information technology concepts and fundamentals.
• Performs other duties as assigned.

• Analytical Thinking & Problem Solving
• Able to elicit, decipher and document technology needs to overcome problems faced by our business.
• Creative Thinking
• Ability to look at needs of stakeholders from different perspectives and suggest ways to communicate needs in a way that can be understood by IT
• Industry/IT Knowledge
• Understands the Products offered by Encova and how Encova IT SDLC can impact our Corporate initiatives
• Facilitation & Negotiation
• Ability to moderate group discussions and enable participants to articulate their thoughts and ideas.
• Ability to apply the proper process based on audience to attain the expected outcomes.
• Oral and written Communication
• Ability to express ideas, information or other content in a clear and professional manner.
• Ability to actively listen to ensure ideas generated by stakeholders are clearly understood
• Ability to lead demos and communicate enhancements to the appropriate business areas.

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.