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Guest Services Manager Jobs in Reston, VA (NOW HIRING)

Vista Host Inc.

Guest Service Representative

Sterling, VA · On-site

$17 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Manager / Assistant General Manager / General Manager ABOUT FAIRFIELD INN & SUITES DULLES AIRPORT The Fairfield Inn & Suites Dulles Airport, managed by Vista Host Management ...

New

Hersha Hospitality Management

Guest Service Agent

Bethesda, MD · On-site

$16 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager ...

Hersha Hospitality Management

Guest Service Agent

Washington, DC · On-site

$17 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous ... Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager ...

Marriott

Guest Relations Manager

Washington, DC

CORE WORK ACTIVITIES Leading Guest Services Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making ...

Hersha Hospitality Management

Guest Service Agent

Alexandria, VA · On-site

$16 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager ...

Hersha Hospitality Management

Guest Service Agent

Arlington, VA · On-site

$17.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager ...

sonesta

Guest Service Agent - Part Time

Falls Church, VA · On-site

$17.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Services Agent The Guest Services Agent (GSA) is responsible for consistently delivering ... Follow the overall seasonal demand reservation strategy as communicated by the hotel management ...

Hersha Hospitality Management

Guest Service Agent

Rockville, MD · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous ... Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager ...

Hersha Hospitality Management LP

Guest Service Agent

Washington, DC · On-site

$17 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous ... Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager ...

Hersha Hospitality Management LP

Guest Service Agent

Bethesda, MD · On-site

$16 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous ... Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager ...

Hersha Hospitality Management LP

Guest Service Agent

Rockville, MD · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous ... Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager ...

Hersha Hospitality Management LP

Guest Service Agent

Washington, DC · On-site

$17 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous ... Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager ...

Hersha Hospitality Management LP

Guest Service Agent

Washington, DC · On-site

$17 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous ... Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager ...

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Showing results 41-60

All JobsGuest Services JobsGuest Services Manager JobsGuest Services Manager Jobs in Reston, VA

Guest Services Manager information

See Reston, VA salary details

$12

$22

$33

How much do guest services manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for guest services manager in Reston, VA is $22.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.77 per hour, depending on experience, location, and employer.

What does a guest services manager do?

A Guest Services Manager oversees the experience of guests at hotels, resorts, or other hospitality establishments. They manage front desk staff, respond to guest inquiries or complaints, and ensure that all services meet company standards. Their role often includes training staff, coordinating with housekeeping and maintenance, and implementing policies to improve guest satisfaction. Guest Services Managers play a key role in ensuring a pleasant and seamless experience for all visitors.

What are the key skills and qualifications needed to thrive as a guest services manager, and why are they important?

To thrive as a Guest Services Manager, you need strong customer service skills, leadership abilities, and experience in hospitality management, often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), reservation software, and front desk technology is typically required. Exceptional interpersonal skills, conflict resolution, and the ability to multitask under pressure set outstanding managers apart. These skills ensure seamless guest experiences, high satisfaction, and efficient team operations in a fast-paced hospitality environment.

How does a guest services manager typically collaborate with other departments to ensure a seamless guest experience?

A Guest Services Manager regularly works with housekeeping, maintenance, and food & beverage teams to address guest needs promptly and maintain high service standards. They coordinate with these departments to resolve any issues that arise during a guest's stay, such as special requests or room changes. Strong communication and organizational skills are essential, as the manager acts as a bridge between guests and other staff to ensure satisfaction. This collaborative approach not only enhances the guest experience but also fosters a supportive team environment.

What is the difference between Guest Services Manager vs Front Desk Supervisor?

AspectGuest Services ManagerFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality or front desk training
Work EnvironmentHotels, resorts, hospitality venues overseeing guest experienceHotels, motels, hospitality settings managing front desk operations
Employer & Industry UsageCommonly employed in hotels and resortsPrimarily used in hotel front desk operations
Search & Comparison IntentPeople comparing guest experience management rolesIndividuals looking into front desk or reception supervisory roles

The Guest Services Manager focuses on overseeing overall guest experience, including service quality and staff management, while the Front Desk Supervisor manages daily front desk operations and staff. Both roles require customer service skills and hospitality knowledge, but the Guest Services Manager has broader responsibilities related to guest satisfaction and team leadership.

More about Guest Services Manager jobs

What are the most commonly searched types of Guest Services jobs in Reston, VA?

The most popular types of Guest Services jobs in Reston, VA are:

What cities near Reston, VA are hiring for Guest Services Manager jobs?

Cities near Reston, VA with the most Guest Services Manager job openings:

Guest Services Manager jobs near you
Infographic showing various Guest Services Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,095 per year, or $22.2 per hour.

Guest Services Rep Part Time-104020

Extended Stay America

Fairfax, VA • On-site

$13.50 - $16.50/hr

Part-time

Vision, Retirement

Re-posted 24 days ago

Job description

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

MAJOR / KEY JOB DUTIES

  • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
  • Assists and responds to guest requests with diligent follow-through.
  • Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
  • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
  • Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
  • Setup, maintain, and takedown of breakfast display in timely manner.
  • Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
  • Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
  • Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
  • Periodic tours of the property to ensure the property is meeting brand standards.
  • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
  • Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

  • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
  • Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
  • Other tasks as assigned by the management team.

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BENEFITS
  • Weekly Pay!
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Vision Insurance
  • 401(k) Savings Plan
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts to major companies
Compensation

Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, andlocation. Candidates are not guaranteed to be at the high or low end of the compensation rangespresented. The Company complies with applicable federal, state, and local minimum wage requirements.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
  • Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
  • Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
  • Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Complete routine reports and correspondence.
  • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Apply good judgment at all times.
  • Manage problems, address and solve guest-related issues.

MINIMUM QUALIFICATIONS

  • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

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