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Guest Services Manager Jobs in Reston, VA (NOW HIRING)

UVA Health

Guest Services Representative

Manassas, VA · On-site

$16 - $23.39/hr

Guest Services Representative Job Code: PR5265 This part-time position will cover the main lobby at Prince William Medical Center. The scheduled shift is: Monday through Wednesday, 2pm-8pm. ABOUT US ...

HHM Hotels

Guest Service Supervisor

Washington, DC

$24 - $25/hr

Guest Service Supervisor Supervise front desk staff ensuring brand/hotel guest and sustainability ... Potential Career Path Front Desk Manager - Assistant General Manager or Sales Manager - General ...

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Marriott

Guest Services Agent- PT

National Harbor, MD · On-site

$15.25 - $19.25/hr

... manager; ensure uniform and personal appearance are clean and professional; maintain ... service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak ...

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Guest Services Manager information

See Reston, VA salary details

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$33

How much do guest services manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for guest services manager in Reston, VA is $22.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.77 per hour, depending on experience, location, and employer.

What does a guest services manager do?

A Guest Services Manager oversees the experience of guests at hotels, resorts, or other hospitality establishments. They manage front desk staff, respond to guest inquiries or complaints, and ensure that all services meet company standards. Their role often includes training staff, coordinating with housekeeping and maintenance, and implementing policies to improve guest satisfaction. Guest Services Managers play a key role in ensuring a pleasant and seamless experience for all visitors.

What are the key skills and qualifications needed to thrive as a guest services manager, and why are they important?

To thrive as a Guest Services Manager, you need strong customer service skills, leadership abilities, and experience in hospitality management, often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), reservation software, and front desk technology is typically required. Exceptional interpersonal skills, conflict resolution, and the ability to multitask under pressure set outstanding managers apart. These skills ensure seamless guest experiences, high satisfaction, and efficient team operations in a fast-paced hospitality environment.

How does a guest services manager typically collaborate with other departments to ensure a seamless guest experience?

A Guest Services Manager regularly works with housekeeping, maintenance, and food & beverage teams to address guest needs promptly and maintain high service standards. They coordinate with these departments to resolve any issues that arise during a guest's stay, such as special requests or room changes. Strong communication and organizational skills are essential, as the manager acts as a bridge between guests and other staff to ensure satisfaction. This collaborative approach not only enhances the guest experience but also fosters a supportive team environment.

What is the difference between Guest Services Manager vs Front Desk Supervisor?

AspectGuest Services ManagerFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality or front desk training
Work EnvironmentHotels, resorts, hospitality venues overseeing guest experienceHotels, motels, hospitality settings managing front desk operations
Employer & Industry UsageCommonly employed in hotels and resortsPrimarily used in hotel front desk operations
Search & Comparison IntentPeople comparing guest experience management rolesIndividuals looking into front desk or reception supervisory roles

The Guest Services Manager focuses on overseeing overall guest experience, including service quality and staff management, while the Front Desk Supervisor manages daily front desk operations and staff. Both roles require customer service skills and hospitality knowledge, but the Guest Services Manager has broader responsibilities related to guest satisfaction and team leadership.

More about Guest Services Manager jobs

What are the most commonly searched types of Guest Services jobs in Reston, VA?

The most popular types of Guest Services jobs in Reston, VA are:

What cities near Reston, VA are hiring for Guest Services Manager jobs?

Cities near Reston, VA with the most Guest Services Manager job openings:

Guest Services Manager jobs near you
Infographic showing various Guest Services Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,095 per year, or $22.2 per hour.

Guest Services Agent

Viceroy Washington DC

Washington, DC • On-site

$17 - $21.50/hr

Full-time

Posted 14 days ago

Job description

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. 

Location

Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations.  

Overview

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
Employment Type: OTHER

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