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Guest Services Associate Jobs in Rochester, MN (NOW HIRING)

Ulta Beauty, Inc.

Lead Cashier

Rochester, MN · On-site

$17 - $20.75/hr

Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service ...

Ulta Beauty, Inc.

Lead Cashier

Rochester, MN · On-site

$17 - $20.75/hr

Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service ...

Ulta Beauty, Inc.

Task Associate

Rochester, MN

$15 - $20/hr

... providing exceptional guest service. * Execute other operational tasks as directed. JOB ... Eligible associates may also earn overtime pay as required by applicable law. Full-time positions ...

Ulta Beauty

Task Associate

Rochester, MN · On-site

$15 - $20/hr

... providing exceptional guest service. * Execute other operational tasks as directed. JOB ... Eligible associates may also earn overtime pay as required by applicable law. Full-time positions ...

Ulta Beauty, Inc.

Task Associate

Rochester, MN · On-site

$15 - $20/hr

... providing exceptional guest service. * Execute other operational tasks as directed. JOB ... Eligible associates may also earn overtime pay as required by applicable law. Full-time positions ...

IHG Hotels & Resorts

Front Desk Associate

Rochester, MN · On-site

$16 - $17/hr

... customer service and creating a welcoming guest experience? Join the team at Staybridge Suites ... Associate ! We're looking for a friendly, dependable professional to deliver exceptional ...

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All JobsGuest Services Associate JobsGuest Services Associate Jobs in Rochester, MN

Guest Services Associate information

See Rochester, MN salary details

$8

$14

$19

How much do guest services associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guest services associate in Rochester, MN is $14.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $15.87 per hour, depending on experience, location, and employer.

What is a guest services associate?

Guest Services Associates are professionals who assist and support guests in various settings such as hotels, resorts, event venues, and attractions. Their primary responsibilities include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive guest experience. They often serve as the main point of contact and play a key role in ensuring guests feel welcome, comfortable, and satisfied during their visit.

What are the key skills and qualifications needed to thrive as a guest services associate?

To thrive as a Guest Services Associate, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help create memorable guest experiences. These skills are essential for ensuring guest satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What are some common challenges faced by guest services associates, and how can they be overcome?

Guest Services Associates often encounter challenging situations such as handling dissatisfied guests, managing high-traffic periods, and quickly resolving unexpected issues. Success in this role relies on maintaining a positive attitude, utilizing strong communication skills, and remaining adaptable under pressure. Proactively seeking support from teammates and staying informed about company policies can also help Associates address concerns efficiently and ensure a positive guest experience.

What is the difference between Guest Services Associate vs Front Desk Agent?

AspectGuest Services AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Common Search & ComparisonCustomer service, guest assistance, hospitality rolesReception, check-in, guest support

Both roles involve guest interaction and customer service in hospitality settings. While a Guest Services Associate may handle a broader range of guest needs across various venues, a Front Desk Agent primarily focuses on check-in/check-out processes and front desk operations at hotels. The skills and credentials are similar, making these roles often interchangeable depending on the employer's terminology.

Is guest relations a stressful job?

Guest Services Associate roles can be stressful at times due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. Strong communication skills and the ability to stay calm under pressure are important for success in this position.

What are the most commonly searched types of Guest Services jobs in Rochester, MN?

The most popular types of Guest Services jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Guest Services Associate jobs?

Cities near Rochester, MN with the most Guest Services Associate job openings:

Infographic showing various Guest Services Associate job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $33,630 per year, or $16.2 per hour.

Front Desk Supervisor - Kahler Inn & Suites

Kahler Hospitality Group

Rochester, MN • On-site

$18 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Front Desk Supervisor

The Kahler Inn & Suites, part of the renowned Kahler Hospitality Group, is located in the heart of Rochester, MN, offering guests a welcoming and comfortable stay with top-notch service. We pride ourselves on providing a warm and inviting atmosphere, ensuring each guest experiences exceptional hospitality.

Job Summary: We are seeking a dynamic and motivated Front Desk Supervisor to join our team. The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk primarily evenings and weekends, ensuring that all guest services are delivered with the highest level of professionalism and efficiency. This role requires a leader with strong organizational skills, excellent customer service abilities, and a passion for creating memorable guest experiences.

Responsibilities
  • Supervise and support front desk staff, ensuring they provide excellent service to all guests.
  • Manage the daily operations of the front desk, including check-in, check-out, and reservations.
  • Handle guest inquiries, complaints, and requests in a prompt and courteous manner.
  • Train, mentor, and coach front desk associates to maintain high standards of customer service.
  • Monitor and manage room inventory, ensuring maximum occupancy and revenue optimization.
  • Ensure compliance with hotel policies, procedures, and safety standards.
  • Assist with scheduling, payroll, and other administrative duties as needed.
  • Collaborate with other departments to ensure a seamless guest experience.
Qualifications
  • Previous experience in a supervisory role within a hotel or similar environment.
  • Strong leadership and communication skills.
  • Excellent customer service and problem-solving abilities.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficient in hotel management software (PMS) and Microsoft Office Suite.
  • Flexibility to work various shifts, including weekends and holidays.
  • High school diploma or equivalent required; a degree in Hospitality Management or related field is preferred.

Compensation Range: The compensation for this position is $18.00/hour to $20.00/hour based on qualifications and experience.

What We Offer:

  • Competitive starting wages
  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants

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